An expert who has achieved level 2 by getting 100 points
An expert that got 5 achievements.
An expert whose answer got voted for 100 times.
An expert who has posted more than 50 answers, of which 90% or more were rated as helpful.
Re: brush doesn't turn, and hard to push on carpet...
Hiyas, have you checked underneath take off the brush base cover and see if the brush belt has snapped to the side of the brush bar, if so you can get a replacement easy enough at most electrical retail stores, take the make and model number with you ;) it will be hard to push with the brushes not spinning, try raising the setting in the meantime until you can replace a new belt
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Repairman (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Two core baseline things to check. Brush won't spin if the handle is all the way forward (this is where the handle mode engages), so tilt it back before turning unit over to check the brush. Also, run the brush clutch back and forth between hard floor and carpet mode a couple of times and make sure the clutch is fully engaged. Hoping it might be as straigtforward as that (I just picked up a Dyson at a flea market, a really good deal since I couldn't get the brush to spin there. After some research at home, the above finally entered my sphere of knowledge, and no problems with the brush since (other than cutting large volumes of Labrador hair off of it).
I'm sorry to hear you're having difficulty using your DC33 on this particular carpet. If you haven't already contacted our Helpline, I'd encourage you to do so, as we'll be able to discuss other options which may be more suitable for your needs.
You can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US). We'll look forward to hearing from you.
You need to replace the belt whenever the green brush indicator light goes out or is not steady. Be sure to observe the wear settings when re-installing the brush. The ends of the brush are marked with 1, 2, or 3 notches and numbers. In normal use the brush should have setting # 1 towards the rug. These settings adjust the brush for wear, and moving the bristles out prematurely will result in excess brush and belt wear.
Not exactly a solution, but more of an explanation. The noise is caused by a ratchet device that's designed to protect the belt if the brush roller becomes blocked. It's a bit like a clutch that slips when resistance on the brush gets too great. The noise will occur if there's a solid blockage, of course, but it will also occur whenever the machine senses excessive resistance. This may happen on carpets with really thick pile, but can also happen if the carpet is loosely fitted and can be sucked up tight to the roller by the force of the vacuum. Small consolation, but the problem should lessen as the brush wears. Meanwhile, if all else fails, switch the brush off (hard floors mode) while vacuuming the problem carpet(s).
I had the same problem. I removed the brush from the machine. The brush should move freely when removed. If it doesn't move freely, pull the ends from the brush, both ends come off(one will have a rod fixed to it). I would suggest you clean the ends and the inside of where the ends sit on the brush. I applied a little grease on both end housings(inside end housing) if no grease available try washing up liquid. Put the brush ends back on the brush. I then spun the brush to check that it moved freely. It should move freely, if it does fit it back on the machine and it should be silent. If you cant get it to move freely I suggest a replacement brush. Tip: I used a blunt knife and placed it through the belt to avoid removal of the belt. Good luck. Cheers Jason
http://geeksquad.fixya.com/ThreadView.aspx?prdid=19810&thid=706295 Black marks on carpet posted by carpetburner on Jun 25, 2008 While I was walking on the carpet, I noticed a couple of black marks. I figured it was on someone shoes. I was vacuum a couple of days later and stated noticing small black marks on the right side of the brush marks left in the carpet by the brushes. I tried to clean them and they don't come out. They are sort of like a scorched pinched place or something. I had the handyman take it apart and he found nothing stuck in it, belt was replaced not to long ago, and he said everything looked fine. The black marks are not on the belt side. Maybe a wheel is sticking? It all seems to roll, and turn ok. Hello, I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure. Oreck XL Ultra Bagged Upright Vacuum. After reading your question, there are only a few things that could be causing the problem. It is very possible that the brushroll could be dirty, or install wrong, on the ends of the brushroll the gray bearing holders will state NEW and OLD and both of the bearing holders needs to be identical – meaning the 2 should say NEW / NEW or OLD / OLD, not new / old of which could be causing the problem. The average belt change should be done every 4 to 6 months for the best cleaning, and the extra belts are stored in a Ziploc bag in the refrigerator. If the wheels are spinning properly then it is not the wheels unless they are dirty and the can be cleaned just by popping them out of the bottom plate holder with a screwdriver and then clean them under the sink. So if you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions. http://www.oreck.com/Customer Service1-800-989-3535 Monday thru Friday Hours are: 7:00 am to 7:00 pm CST Saturday and Sunday Hours Are; 8:00 am to 4:30 pm CST Thanks, Don the Vac Man Go Ahead. Use Us.
I know this sounds silly, but it works. Turn it over and wipe all the black residue off the bottom of it (off the plastic on the bottom that rubs on the carpet as you push and pull it). I thought my husband was out of his mind when he told me that was the solution, but it really works.