Question about Kenmore Elite 45986 Front Load Washer

1 Answer

"Shock Absorber" wear?

How do you know if the "shock absorbers" are in good shape or wearing out?
My wife is concerned that our 3 yr. old Kenmore Elite Smartwash Quietpak9 HE4t has been making progressively more noise during the rinse and spin cycles. It is on a level ceramic tile floor, on top of the matching base that raises it about a foot. I removed the front panel of the base, all ok there exept for some dust bunnies. I removed the front bottom panel of the machine that is held on with three t20 screws, to expose the motor compartment. All seems to be in good order. There are two large gauge springs, one on either side of the tub, which hold the tub up to the top of the frame. the bottom of the tub is supported by four shock absorber-type struts. They all seem to be connected properly, but I have no idea how to test if they still provide the proper amount of resistance.
Any clues?
Thanks for any advice.

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  • Ed Trembicki-Guy Jul 19, 2009

    Some add'l info:
    The noise is at the start and end of the spin cycle, as it's speeding up and slowing down, but stops once it reaches a certain speed. The noise is a sort of clunking sound.

  • Ed Trembicki-Guy Jul 19, 2009

    Thanks Stan. After giving it a careful listen, I think it might be some other component. It's a clunk-clunk-clunk sound when it begins to spin up and just as it's coming to a stop. Once it hits a certain RPM threshhold, the clunking stops. One other thing I noticed when I had it open: sitting in the back left corner was a black (rubber ?) rectangle, about 5"x6"x3/16", and one side was somewhat sticky. Not sure if that's where it's supposed to be, or if it fell off some other spot.

  • Ed Trembicki-Guy Sep 12, 2009

    I finally got around to pulling the washing machine out and removing the back panel. It does have a motor and pulley. The pulley is fastened tightly, there is not play. The belt has very little deflection, probably less than 1/2", so I don't think it's that either. I don't see the obvious place to re-locate the two vibration dampers that are sitting on the bottom of the machine. Should one be stuck in the center of the back panel that I removed? The other one was near the front, on the right side. I'm not sure if it belongs somewhere on the right wall, or if it belongs on the front wall and just fell down to the right. I'll see if Kenmore has any diagrams, but any suggestions are appreciated.
    Thanks,
    Ed

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  • 108 Answers

A lot of people convince themselves that the shock absorbers are causing the problem, but that is rarely the case. if you remove one of them, you will find that they are actually two pieces, and only provide some compression cushioning as the barrel moves around. a little bit of grease might help them a little. Do make sure that they are all connected and positively secured in place, as they sometimes look connected correctly but actually aren't, which can cause problems.

In my experience the problem is that the base, over time, begins to amplify the vibrations of the machine. It is after all, a top-heavy setup. Try putting the machine directly on the floor and see if that does the trick (get help, it's heavy)

Posted on Jul 19, 2009

Testimonial: "Excellent suggestions."

  • StanStihl Jul 22, 2009

    The black rectangle is a vibration dampener that is supposed to be stuck to the interior wall, I believe. I was thinking... I cant remember if that model uses a motor and pulley setup to drive the drum, but if it does, you might want to check and see if the large pulley is completely tight... granted, you will have to go in through the back of the machine for this, but it couldn't hurt.

  • StanStihl Sep 14, 2009

    Well, it's funny... I went to a house about a week ago with a virtually the same problem, which apparently the previous two technicians that had been called were unable to locate. After taking the front panel off, I put the machine into spin (with a generous load of wet clothing to replicate the situation exactly) and watched the interior with a flashlight. It turned out to be a plastic vent for the steam which had come unsecured from the vent outlet, and would begin to whack the back of the machine during spin. I don't know if the Kenmore has the same plastic vent, but it could definitely be a hose from the drain pump, or something like that.

    The fact that it only makes noise as the machine approaches full spin speed, but then goes away at least makes me think it is something similar. The barrel tends to wobble more as it is changing speed.




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Posted on Jan 02, 2017

jsrock516
  • 5911 Answers

SOURCE: he4t kenmore elite smartwash quietpak9. keeps flashing F2?

"F02" is a Long Drain error. This is an indication that there's an obstruction somewhere in the drainage system. Most commonly, the drain pump reservoir needs to be checked and cleaned. The access screws are on the bottom front edge of the lower toe panel directly below the door. You may need to prop up the two front feet of the washer to access them (a 2x4 works well for this). The following link explains:

http://www.fixya.com/support/r3574284-checking_the_drain_pump_on_a_front_loade

It does not take much to damage the pump impeller or motor. Since the error code is generated if the drain cycle exceeds 8 minutes, if the pump is damaged and can't pump at the required volume, the error code will continue to appear until the pump is replaced. If the pump requires replacement, the following link explains how:

http://www.fixya.com/support/r3574350-replacing_the_drain_pump_in_a_front_load

Replacements can be purchased online at any of the following websites:

searspartsdirect.com
pcappliancerepair.com
appliancepartspros.com
repairclinic.com

Prices vary between these sites, so shop and compare.

If you have any questions about this repair, or need additional assistance, please let me know. I hope this helps you.

Posted on Mar 02, 2010

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