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Kenmore Side by Side Refrigerator stopping

My Kenmore refrigerator freezer side went completely warm and defrosted everything. After a couple of days it started working again. Two days later it was warm again and this time the whole refrigerator was not cooling. I called a tech who came out and said he thought it was the compressor and told me to call Sears which still had the warranty. I called Sears and of course it started working again the night before they showed up. When the tech showed up he said since it was running he couldn't check anything out and offered the solution it might be the defrost timer since it goes on and off the way it does. Is this true? Can the refrigerator not be tested if its running? I got the feeling that he was trying to put me off and wait for the warranty to expire ..which is does in a couple of weeks. He then wanted 132.00 to come out which he decided not to collect from me. He said I would have to call back when the refrigerator is down but there is no way to get service that quick from Sears. Any advice you can offer please? I'm not sure what to believe at this point. Thank you!

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  • loree Nov 20, 2007

    Thanks for your comment. Actually, I don't hear the buzzing. This refrigerator is my second and is in the garage so I don't hear all the usual refrig sounds. When the first tech was out here, it was in a down mode and all warm..he just kept turning the numbers higher and lower and when he finally got some "click" sound is when he said it was the compressor. That's when we got Sears involved. When you say that all he would have to do is cycle the unit, is that done from behind the refrigerator or the interior? I just want to make sure the next time someone comes out they are checking the right stuff. Thanks again for your reply.

  • raymud Jul 08, 2008

    freezer not working ,cycle swich ,and it runs until shotoff then does not start again push ice excelerate and it works again until shut off ,does not restart

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Ok this is a huge issue on many refrigerators of all brands that are using a tecumseh compressor. Let me guess that you hear a buzzing for a few secs then a click. And then 15mins or so later buzz...click??The compressor wont start for hours... sometimes even a whole day. Ive gone into detail the whole cycling senario in some early posts in my profile. This explains why you said it stopped cooling. Finally it starts. Only to stop again soon. I cant believe that a tech would tell you he cant check it. All he would have had to do is cycle the unit several times and he would have seen ,most likely, the issue. Inexperience is all that is. But anyhow make sure you get that compressor replaced while its still inder warranty. Dont take no for an answer or youll be stuck with a large bill. Let me know if If i was accurate here thanks.......

Posted on Nov 19, 2007

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