- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
software best guess- -you have gotten a virus that is affecting your system files. -your system files have been damaged. do a good scan with some virus protection and remove the viruses - if it shows viruses affecting system files-and that virus cannot be removed by any regular virus protection. try watching a few combo fix tutorials-last resort for a malicious unmovable virus. hardware best guess- sounds like an overheating issue try buying a good case fan. if that does not work try removing your heat sink from your processor wiping both clean of paste or residue and re applying thermal paste. my favorite type is arctic silver
If you have been infected with a virus and you do not have a virus scanning program installed on your computer or laptop, you can try removing the virus using a WEB based virus program provided you can still access the Internet. Once your have suceeded in removing the virus, I suggest you install a virus program. There are freeware virus programs on the Internet such as AVG, but generally a commerical verson offers better protection.
Removing viruses, though technical, is yet a very simple process if all the required steps are properly followed.
The basic steps are:
Buy or download a reliable antivirus software
Install the antivirus software
Update antivirus software with the latest virus definitions
Perform a complete system scan
Install an Antivirus Program in the System
What is Antivirus program? An antivirus is a program that searches for, identifies and removes potential viruses existing in the computer system. Antivirus software: Some of the most commonly and reliable antivirus programs available in the market are -
Symantec Norton antivirus
The antivirus software should be updated regularly to retain its effectiveness.
Before installing the antivirus, close all open applications and
terminate any suspicious processes using Task Manager. Sometimes, you
may need to boot into safe mode or safe mode with command prompt to
delete suspicious programs and references to them in the Windows
Registry (run regedit from the command prompt to open the registry
editor). Search engines are
excellent tools to find out whether a certain process is harmful or not.
You can also get steps on how to remove a specific virus manually.
Removing the virus beforehand might be necessary, as some viruses
will not allow an antivirus to operate. However, if you are not
successful, you may still continue with the installation.
Scan the System to Identify and Locate the Virus
Usually, the antivirus will run automatically when the system reboots
after the installation. Therefore, it might identify the virus
automatically. Moreover, you may want to run a quick system scan to
locate the virus.
Troubleshooting the Virus Infected Areas
After the antivirus identifies the infected areas, the next step is to rectify those areas. Methods of Eliminating Viruses
Generally, the antivirus adopts one of two methods to eliminate the virus:
Removing the virus - When the
virus can be easily identified and can be removed without affecting
other files, then the antivirus removes it from the host place.
Quarantine - his is done when
the virus cannot be easily identified removed from the file and the
removal of virus means the removal of the complete file. In this method,
although the virus is not eliminated, it is rendered inactive by moving
the file into "quarantine" and renaming it.
Perform a Full System Scan
Even after the virus is removed from the system, the next step is to
scan the whole system to ensure that no infected files remain.
Try the free virus scanners at avast.com and hitman.com. One will do a virus check and the other searches for malware.
Hopefully these will get rid of the problems. If you still have problems after loading and running them let me know. Thanks.
In regards to removing the virus when you did the factory restor did you actually to the restore of the restore partition on the hard drive or from restore disks. If it was from the restort partition it is possible that the virus spread to that drive.
If you have access to another computer then I would connect the drive to other computer and try to scan the drive.
The reason for this if Windows thinks the virus is a system file the removal program can not remove it if Windows is running. So connecting it to another computer allows you to fully clean the hard drive. However with alot of viruses at this level will cause you to have to do a clean reinstall of Windows any ways. So you may have to look using your restore disks any ways to get a clean reinstall of Windows.
Let me know if you have any more problems or questions
Need a little more info...was this a "free" anti-virus program offering to scan pc/laptop free? for viruses?You didn't give any personal info out to it, did you?
Can you get to "safe mode"? If so, in safe mode go to control panel; add/remove programs;uninstall this program...if it won't let you, try doing a restore to a previous date prior to when you started getting this.
There is a "anti-virus" program that acts like a virus to get you to buy their removal tool.
ok, you could try this out, i do this all the time....
remove the hard drive and install it in an external hard drive casing. you will need another computer that has an up to date virus software to connect this hard drive (through USB) to. scan this hard drive using the second computer, it will definitely remove the virus. Once you are done remove your hard drive from the casing and put it back in your laptop. this should fix your virus problem.
and get yourself a good anti virus software. if you don't know what to get, drop me an email, i will give you advise on what to buy, so to save you money and give you protection.