Question about Whirlpool Cabrio WTW6600SBT Top Load Washer

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Cabrio F1 error

I called the 800# also and explained the error and requested help. The customer service rep acknowledged the problem with control board but said it was not extensive and was not under a recall. She refused help of any kind and would not transfer me to a supervisor. I have sent the company an email and will be writing the Better Business Bureau and the CEO although I doubt it will help. The customer service rep discounted the information on this web page and all but laughed at its accuracy.

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HE Top Load Washers
Models:
F1 Error Code
WTW6200S WTW6300S WTW6400S WTW6600S WTW6700T
MTW6300T MTW6400T MTW6500T MTW6600T MTW6700T
Serial Numbers: CT01 - CU52
There are four areas of concern that can cause the F1 Error Code. Each area must be sequentially addressed to ensure
that the diagnosis is correct and the proper repair is completed.
A) Air leaks in the air pressure (switch/sensor) hose.
a. Inspect the hose for cracks, pin-holes or loose connection.
b. Replace the hose and harness assembly (W10058730) if it is compromised.
B) Moisture in the air pressure (switch/sensor) hose.
a. Inspect the hose for evidence of water.
b. Replace the hose and harness assembly (W10058730) if water is detected.
C) Lint or flashing in the air dome hose connection port.
a. Inspect the air dome hose connection port for lint or flashing.
b. Use a small round device (small screwdriver) to ensure that there is nothing blocking the air dome outlet on
the tub.
D) The control needs to be replaced.
a. Replace the control only after you have completed steps A - C above, and verified that there are no issues
with the air pressure system.


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Posted on Sep 21, 2010

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2 Answers

Whats wrong when f1 error keeps popping up


I started noticing the F1 error on my Whirlpool Cabrio washer upon starting a load... Obviously, the same problem that so many hundreds of others have already noted here. After reading through several of the posts here, I did the following and Whirlpool picked up the tab for parts & labor, no questions asked.

  1. Write down your washer model, serial number, and purchase date.

  2. Call Whirlpool Customer Service at 800-253-1301

  3. Choose the option to Speak directly with an Agent

  4. Tell them that your Whirlpool Cabrio washer has been receiving the F1 error code repeatedly, with the same symptoms as reported by hundreds of other customers online. You were told that there is a recall for this known defect in the control board, and are requesting that Whirlpool fix the problem including parts & labor.

That's all I had to say. The agent put me on hold for 30 seconds and arranged for a local appliance repair company to come to my house and fix the problem. I called the appliance repair company immediately after talking to Whirlpool, to confirm that they got the authorization for Whirlpool to pay parts & labor, and also to give them the part number that I knew they'd need ahead of time to save them a trip - they still made two trips.

If for whatever reason the Whirlpool agent is giving you trouble, keep your cool and inform them that you are 99% certain that this is a manufacturing defect and that if they fail to stand by their product, you will be taking your case to the Better Business Bureau.

I hate to see all of the stories on here about people having had to fork out hundreds of dollars to address this issue. I'm glad that I didn't start getting this error until now, after it's become a very well known problem... but I do feel for those of you who ended up having to pay more of your own money to fix a problem that shouldn't even exist in the first place.

Good luck!

Feb 05, 2011 | Washing Machines

2 Answers

Stopping after start with F1 error


Hi

Thanks for using FixYa. Error code F1 indicates primary control failure and to resolve this you'll have to replace the machine control assembly. Yes you are right, this error should be fixed by whirlpool as its a common issue with whirlpool Cabrio washers, you can call 1-800-253-1301 whirlpool will send a tech. to fix it and pay for the part. Please rate the solution if the issue is resolved or post a comment for further assistance.

Thanks
Rylee

Oct 11, 2010 | Whirlpool Cabrio WTW6600SBT Top Load...

2 Answers

When the water runs inside the washer always show the F1 and the machine stop.


Hi,

The "F1" error code on the Whirlpool cabrio is quite common, and generally has to do with the control board. Replacing the control panel may resolve this issue. However, I believe Whirlpool is aware of the F1 issue with the Cabrio, and is fixing some machines for free. Please call 1-800-253-1301 for more details and see if you are eligible for a free repair.

Sep 16, 2010 | Whirlpool Cabrio WTW6600SBT Top Load...

1 Answer

My washer cabrio whirlpool do not rinse after wash theres a code F1


Hi, just to let you know - I called 1-800-253-1301 and explained that this is regarding the infamous Cabrio - F1 problem that hundreds of people have complained about all over the internet and apparently is a common problem. The lady (KIM) acknowledged that Whirlpool is having this issue and she immediately scheduled a Service Tech appointment for tomorrow. She confirmed that the service call and any part will be picked up by Whirlpool.

Take care

Jun 15, 2010 | Whirlpool Cabrio WTW6600SBT Top Load...

2 Answers

States F1 everytime going to wash


Call Whirlpool Customer Service at 800-253-1301
tell them you have a F1 code appearing repeatedly,and that you are aware of a "rework" issue regarding the control board, and that you want a service call to be set-up, This is a VERY common problem with this machine, along with the F-51 code which is a bad RPS. The control board will need to be replaced.
www.appliancehelponline.com

Mar 24, 2010 | Whirlpool Cabrio WTW6600SBT Top Load...

1 Answer

I have the exact same F1 code problem


Primary Control Failure
F
then 1 flashes when there is a primary control failure. Replace the machine control assembly.

This was under recall last year.

Telephone Whirlpool at 1-800-253-1301. Whirlpool has acknowledged the F1 fault and will send a serviceman, free parts and labor, to correct the problem concerning the "famous" F1 fault. This is even for washers out of warranty! This concerns model WTW6600 series washers.

Tell them that your Whirlpool Cabrio washer has been receiving the F1 error code repeatedly, with the same symptoms as reported by hundreds of other customers online. You were told that there is a recall for this known defect in the control board, and are requesting that Whirlpool fix the problem including parts & labor.

Be sure to get the authorization code from them so the service person cannot argue about costs.

Basically - this is a problem (faulty chip) on the main controller board of the unit... and the entire board must be replaced with the updated version.

Give the warranty a try (even if it is out of warranty)

CLICK HERE to see the part that is going to have to be replaced.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

Aug 23, 2009 | Whirlpool Cabrio WTW6600SBT Top Load...

2 Answers

F1 Error Code On Whirlpool Cabrio


Hiding within your washer should be a secret coded booklet that has all the error codes that don't appear in the user's manual.

F1 generally means the Central Electrical Control Unit (as in cars, etc) it is the onboard computer. It usually inicates a fatality.
If you do not have the skill & tools to test the guts of this computer, you're stuck replacing the CECU.

BUT if you have the skill & tools then there are three screws at the rear to expose the control panel, then unplug one unit; plug in the new one. Just to be on the safe side, color code all the plugs and replace.
The Unit is normally around $200 to replace, BUT aren't you still under warranty????

If so get Whirlpool to check it out and Replace it, lol.

cheers,

Bastian

Jun 02, 2009 | Whirlpool Cabrio WTW6600SBT Top Load...

38 Answers

F1 Error Code On Whirlpool Cabrio


I just called Whirlpool...800-253-1301 in USA and a lovely lady informed that there is a recall on the Cabrio Whirlpool washer for the F1 code. We set an appointment and the service call and parts will be free to fix the issue.

Oct 13, 2008 | Whirlpool Cabrio WTW6600SBT Top Load...

39 Answers

Whirlpool Cabrio Washer Error message code F1


I have started a petition to be sent to the CEO of Whirlpool Corp., Jeff Fettit.
Follow the link, and please sign it! The more the better! Spread the word!
You may also copy and post it to any other groups/discussions about this problem.

http://www.petitiononline.com/cabrio08/petition.html

Thank you!!!

Mar 03, 2008 | Whirlpool Cabrio WTW6600SBT Top Load...

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