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How do I reset the ink level indicator on a HP deskjet 4280 using CC640WN black and CC643WN cartridges?

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  • Anonymous May 11, 2010

    You replace them with cartridges that actually work

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OK I had the hp error code 0xc18a0001 problem and here is the conversation I had with the tech...
James Cowan: HP error code 0xc18a0001
Earnest: I will assist you in this regard. I understand that a error code with 0xc18a0001 with "Ink System failure" is displayed on the front panel of the All-In-One printer. Am I correct?
James Cowan: Correct
Earnest: May I have the model number of All-In-One you are using?
James Cowan: c6250
Earnest: Please let me know the room temperature in which printer is replaced
James Cowan: 67 degrees F
Earnest:: OK. Please perform the below steps on the front panel of the printer to resolve the issue
James Cowan: OK
Earnest:: Press and hold the "left arrow" key. Press the "Setup" key and release both keys, display should say "Enter Special Key Combo". Press and release the "OK" button
Earnest: Please ignore the above steps
James Cowan: OK yes nothing seemed to do anything
Earnest: Please perform the below steps on the front panel of the printer. Press and Hold the "Print Photos" & "Red Eye Removal" buttons. Release both buttons. Display should say"Enter Special Key Combo". Press and release in sequence"Red Eye Removal", "Print Photos", "Red Eye Removal"
Earnest: Display should say "Support" and display the FW rev (something like R0616R)
James Cowan: COxxFN0723BR
Earnest: OK. Press and release the right arrow button until the display says "System Configuration Menu"
James Cowan: OK
Earnest: Press and release the "OK" button
James Cowan: OK and it says hardware failure status
Earnest: Display should say "Hardware failure status: Clear. Press OK to clear". Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue". Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. Please do not try to print at this stage
James Cowan: OK
Earnest: Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet. Let me know once you are done with the above steps
James Cowan: OK its unplugged
Earnest: Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer. Turn the unit on. The printer may display message "Use POWER button to shutdown the printer" followed by "Press OK to continue". Press OK
James Cowan: OK
Earnest: Let me know the message displaying on the front panel of the printer
James Cowan: printer preparation occuring - do not interrupt
Earnest: OK
James Cowan: OK its done
Earnest: Let us print a self test page from the printer now
James Cowan: OK deal
Earnest: 1) Load letter, A4, or legal unused plain, white paper into the input tray
2) Make sure that the printer is on and loaded with unused plain, white paper
3) Press Setup. The Setup menu appears
4) Press the down arrow button to select Tools and then press OK
5) Press the down arrow button to select Self-test Report , and press OK. The self-test report prints
James Cowan: OK printing
Earnest: OK, please check whether all the colors pritned perfectly on the test page
James Cowan: Perfect
Earnest: Great... Cheers!!!
James Cowan: Thank you very much
Earnest: Now you can continue using the printer.

Posted on Sep 14, 2009

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1 Answer

I have an hp deskjet 940c. I don't know if this is the same model as deskjet inkjet. Anyway what light is on or off on the front when a new ink cartridge(s) is needed?


For the HP 940c, there is only one light to indicate a possible low ink cartridge. The LED above the cartridge symbol (the only one without a button) will flash. (Note: this LED is the second from the left.) When you see the error code, open the printer's top cover. If the error is a low ink issue, the LED will stop blinking.

With the cover open, the cartridge carrier will move until the yellow arrow lines up with an icon on the printer itself. These five icons are in order from left to right (as you look at the cartridges) : tri-color ink cartridge problem, black ink cartridge problem, tri-color ink low, black ink low and cartridges OK. If both cartridges are low, replace the one indicated by the arrow. Then the cartridge carrier will move to indicate the other cartridge is low. (If only one has a problem, after you replace it, the carrier will move to the cartridge OK symbol.)

If HP offers the full-feature software for your OS, then install the software. Use the HP Deskjet Toolbox to get exactly which cartridge needs to be replaced without needing to be ready to replace both (or to monitor your ink level (approximate ink level)).

The manual for the Deskjet 940c is available as a PDF from HP: http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp?contentType=SupportManual&lang=en&cc=us&docIndexId=64179&taskId=125&prodTypeId=18972&prodSeriesId=35985 .

I hope this helps.

Cindy Wells

Apr 11, 2011 | HP DeskJet 940c InkJet Printer

1 Answer

Where can I find a diagram of the black ink cartridge so I can locate the proper place to re-ink it?


NOTE: If a refilled or re manufactured print cartridge, or a cartridge that has been used in another product, is installed the ink level indicator is inaccurate or unavailable.
  • Make sure that the product is turned on and connected to the computer.
  • Click Start and click Control Panel .
  • Double-click the Printer and Faxes folder.
  • Right-click the icon for the product and click Preferences .
  • Click the Services tab, and then click Service this Device .
  • The printer Toolbox opens. Click the Estimated Ink Level tab. A graphic showing the estimated ink levels appears. The graphic shows both the color and black ink cartridge with the ink level indicated by the fill inside the cartridge diagram. Figure 1: Estimated ink levels - both cartridges lowc738e3b.gif

    Sep 12, 2010 | HP DeskJet 6540 InkJet Printer

    1 Answer

    I just new printer.But when i want to print using colour,the outcome is just red and blue colour,even the actual colour in the input is green,it will be come out in red colour.How i'm gone to fixed it??


    If it is a brand new printer and you are using the host cartridges that came with the printer, then you may face this issue.

    You need to try with another set of cartridge.
    HP 60 Black Ink Cartridge : part no. CC640WN#140
    HP 60 Tricolor Ink Cartridge : part no. CC643WN#140

    You may place an order directly from HP ( 1-888-897-8561 OR http://www.shopping.hp.com/webapp/shopping/home.do

    After you recv the cartridges, clean inside the printer with a lint free cloth or coffee filter, remove all tapes from the new cartridges.

    Install the cartridges and this should resolve your problem.
    However if this does not solve the problem, call 1 800 474 6836 for troubleshooting and/or replacement.

    Jul 14, 2010 | HP Deskjet D2660 All-In-One InkJet Color...

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    I can't reset ink level indicator for HP Deskjet F4280


    AFTER REFILL PRINTER STAY IN ERROR CARTRIDGE BLINKING

    Dec 30, 2009 | HP Office Equipment & Supplies

    1 Answer

    HP Deskjet 4280 does not print. 'E' error on Control panel button


    I had the same problem. It was solved once I bought an original color cartridge. Refilled cartridge seems not to work on this printer. Glad if it might help.

    Jun 01, 2009 | HP DeskJet F4280 All In One Printer InkJet

    3 Answers

    F4280 printer and hp 60 cartridge


    keep the cartidge in Hot Water for 30 minutes. maybe it works.

    May 30, 2009 | HP DeskJet F4280 All In One Printer InkJet

    7 Answers

    How to reset the ink level for a HP 60 ink cartridge? I have just refilled a HP 60 black ink cartridge but can not find anything on how to reset the ink level. I would do the "3 ink cartridge" trick but I...


    You cannot reset the ink level indicator for the HP 60 ink cartridge. It shouldn't matter anyway because the level is only estimated for "management purposes only" (see user manual) meaning to let you know when it's near time to order a new cartidge. I have tried cycling through 3 different cartridges to reset the ink level for the one I refilled but it didn't work. Refill and just ignore the ink level indicator. Also, it's a good idea to clean the print heads with the solvent in the refill kit before refilling to remove old ink and imrpove print quality.

    Apr 06, 2009 | HP DeskJet F4280 All In One Printer InkJet

    7 Answers

    HP Deskjet F4280 Ink Level


    Hi,
    when you refill the cardtridge, you can not reset the ink level... because refilling doesn't show the ink levels.. you no need to worry. if ink is there in the carttridge it will print...
    Shouldn't worry about it. They are only a rough guide. The only time to worry about it is when the printer stops working and it has told you it's run out of ink! Thank you.......

    Jan 29, 2009 | Office Equipment & Supplies

    1 Answer

    I have a new HP Deskjet F4280 bought 3 weeks ago & the blank ink cartridge was empty & I refilled it in a store & placed it back but printer recognise that the cartridge is empty & it does not have a chip.


    You cannot reset the ink level for the HP 60 ink cartridge. Simply ignore the ink level indicator if you refill your cartridges. It is only an estimate of the ink level anyway. See pg 72 of the user manual.

    Jan 06, 2009 | HP DeskJet F4280 All In One Printer InkJet

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