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Richard Mulherin Posted on Nov 01, 2016
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Re fire stick use..screen says home is currently unavailable...we are unable to connect to Amazon services...check your internet connection My wifi is fine...why isn't tv getting a connection...thx

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bigdawg7299

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  • Master 2,559 Answers
  • Posted on Nov 01, 2016
bigdawg7299
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Contact amazon technical support. There may be some changes needed to make it work.

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Related Questions:

tip

Amazon fire stick reset

make sure that your wifi is a good signal,if you are using a lower tier internet service then it wont work,call your internet provider and verify that your internet is sufficient,also use 5ghz wifi,not 2.8ghz.
if this doesnt work for connecting then,
reset this way,
straight from amazon,reset firestick,
Please unplug the Fire TV stick from power source and then plug it again after 5 seconds.
Once the Fire TV stick is back on, please take batteries out of the remote and re-insert
-----------------------------------------------
also,xfinity remote controls work with firestik tv in place of the original remote,program it for a vizio tv and forget the original remote!
on Apr 03, 2015 • Amazon Fire TV Stick
0helpful
1answer

Why can't I get HOME WITH MY FIRE STICK

Either your WiFi is not configured correctly on the Fire Stick or your WiFi is not working correctly in your house
0helpful
1answer

How can i register a amazon fire stick

  1. Open Settings from the Home screen.
  2. Go to My Account.
    • If your device isn't registered, you'll see a Register option on this screen. Select Register and enter your Amazon account information when prompted.
    • If your device is currently registered, you'll see a Deregister option. You can select Deregister to connect your device to a different Amazon account. After you deregister, you'll be prompted to register again by entering your preferred Amazon account information on-screen.
0helpful
1answer

How do I register? Does it need to be in the TV to register?

Connect and follow the instructions below:

To register your device, connect it to the Internet. To learn more, go to Set Up a Wireless or Wired Connection.

If you purchased your Amazon Fire TV device online from Amazon using your Amazon account, it should already be registered to you. If you purchased your Amazon Fire TV device from another retailer or received it as a gift, follow the on-screen instructions for entering your Amazon account information and password.
To verify that your Amazon Fire TV device is registered to your Amazon account:
From the Home screen, select Settings > My Account.
  • If no account is currently registered, select Register to register your Amazon Fire TV device to the desired Amazon account.
  • If you would like to register a different Amazon account, select the Amazon account that is currently registered, and then select Deregister.
0helpful
1answer

How can I get my new Amazon fire tv stick to install? Every thing is plugged in correctly and powered up but the screen says it "Can't contact Amazon.com so try a new router or wireless network"

Check this first:
  • Connect your Amazon Fire TV device to one of these network or router types:
    • Open, WEP, WPA-PSK, and WPA2-PSK encrypted networks
    • B, G, and N routers on 2.4Ghz
    • A and N routers on 5Ghz
    • Hidden networks
  • Enable wireless connectivity on your Amazon Fire TV device. From the Home screen, select Settings > System > Wi-Fi.
  • Make sure you know your network password (if required). If you see a lock icon, a network password is required. This password is not your Amazon account password.
  • Make sure your Internet connection is not down. Restart your router and modem to solve most Wi-Fi network issues.
  • Do not place your wireless router or Amazon Fire TV device in a cabinet, as it impacts your Wi-Fi signal strength.
Also, try this for Fire TV Stick:
  • Use the included HDMI extender to optimize the location of your Fire TV Stick. The HDMI extender can improve your wireless connectivity by positioning your Fire TV Stick further from the TV.
  • Plug the power cord into the included power adapter and then into a wall outlet to ensure the device receives enough power for optimal performance.


Still having trouble?
  • Restart your Amazon Fire TV device. Disconnect the power cord from your Amazon Fire TV device for three seconds, and then plug the power cord back in.
Tip: You can also restart your Amazon Fire TV device with your remote. Press and hold the Select button and the Play button at the same time until the Amazon Fire TV device restarts (about five seconds). Or go to Settings > System > Restart.
0helpful
1answer

The tv show or movie loads in Amazon, Netflix, Acorn, etc... I can see it but then it won't play. I can forward it but it still won't play.

make sure that your wifi is a good signal,if you are using a lower tier internet service then it wont work,call your internet provider and verify that your internet is sufficient,also use 5ghz wifi,not 2.8ghz.
if this doesnt work for connecting then,
reset this way,
straight from amazon,reset firestick,
Please unplug the Fire TV stick from power source and then plug it again after 5 seconds.
Once the Fire TV stick is back on, please take batteries out of the remote and re-insert
0helpful
1answer

I have been on here all night and i still can,t get netflix

download the netflix app,enter your credit card info to buy netflix service,,it should work,also,
make sure that your wifi is a good signal,if you are using a lower tier internet service then it wont work,call your internet provider and verify that your internet is sufficient,also use 5ghz wifi,not 2.8ghz.
if this doesnt work for connecting then,
reset this way,
straight from amazon,reset firestick,
Please unplug the Fire TV stick from power source and then plug it again after 5 seconds.
Once the Fire TV stick is back on, please take batteries out of the remote and re-insert
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