Question about Samsung HP-R5072 50 in. Plasma HDTV

2 Answers

I have a 50 inch Samsung Plasma TV. Last night (7/18/09), a black rectangle appeared in the top left section of the TV. It is about 9 inches from the left-hand corner of the TV. It is about 12 inches long and almost 3 inches wide. Can you tell me what caused this and how it can be fixed? Thanks, Mike Phillips Jacksonville, FL

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  • phillip1985 Jul 19, 2009

    The solutions did not work. The model # is FP-T5084. The black rectangle goes down the screen about 12 inches not across.

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  • Master
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HI, this may be a Burn-in or, image retention. It is caused by differential aging of the pixels, some of them producing brighter light than others. Burn-in usually appears when the same picture or, certain object is displayed on the screen for long periods of time. Using your plasma as a computer monitor will cause this as well.

If you would be so kind as to send me a photo of the actual problem spot on the screen in action, this will greatly increase my accuracy. Send it to localwonder@aol.com

Thanks

Posted on Jul 19, 2009

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  • Samsung Master
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A black rectangle on the picture is used caused by activation of Closed Caption/Picture in Picture command.

Check the remote and disable the Closed Caption.

Try also unplugging the TV power cord for ten minutes, to reset the unit.

In case that does not fix the problem, let me know, confirming the TV model number. In that case there may be a fault.

Regards.

Posted on Jul 19, 2009

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