Question about Maytag Neptune MDE5500AY Electric Dryer

3 Answers

HI I have a 4yr old neptune dryer that will not heat, everything else works, I have checked all I know how to check, the element is ok, I think the thermal fuse is ok the only thing I can find is a small black device has two wires connected but on the back side is just a small black device smaller than a dine that has nothing connected to it the washer will not start with the wires dis-connected and it shows no continutity between the contact points, the motor and everything else seems to be fine Thanks for your help, Paul n avion@q.com

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  • navion671 Jul 19, 2009

    The dryer has been working just fine, the power went off and the dryer would not heat after that, how could that be a bad cord.?

  • navion671 Jul 19, 2009

    Thanks for youe info, what is the small device that has two wires connected to it, it is not on the heating element but on the other pipe and has a small black device on the inside it sort of looks like a sensor of some type, I get no continutity when I check this device and when I disconnect the wires the dryer will not run at all?

  • navion671 Jul 19, 2009

    By the way both wires that go to that device are pink.

  • navion671 Jul 19, 2009

    What does the high limit thermostat look like?

  • navion671 Jul 19, 2009

    HI Bruce

    I have done everything you suggested and no success, I have 123.volts to each side of the rec. the power cord meters out fine and the block inside the dryer also meters out fine and it looks like new. You did not tell me what the small device was that i asked about, that one has two pink wires going to it and when disconnected the dryer will not run, dont know if it is supposed to have continunity or not, what next? Thanks Paul

  • navion671 Jul 19, 2009

    hi bRUCE

    iS THEIR A WAY TO BY=PASS THAT ITEM, IF NOT, HOW DO YOU CHECK IT, DO YOU JUST CHECK FOR CONTENUNITY OR IS IT SUPPOSED TO READ RESISTANCE, i DID METER IT AND GOT NOTHING BETWEEN THE CONNECTION TABS

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  • Master
  • 6,966 Answers

Hi and welcome to FixYa,

What you are describing could either be:

  • another thermal fuse but should read '0" ohms at normal temperature / condition;
  • sensor bar;
  • thermistor.
The exploded parts diagram starting here would help you identify it. Offhand though, it would appear to be not a part of the heater circuitry but of the general controller board.

To your concern on the heater failing to heat, some pointers:
  • there are 2 temperature sensitive protective devices in series with the heater. Failure of any would result to no heat;
  • the heater is activated by 2 switches; 1 in the controller board and another inside the fan motor;
  • below is an electrical wiring diagram that may be referenced to trace where the voltage would be missing hence no heater power.
HI
I have a 4yr old - 460f715.gif


Good luck and thank you for asking FixYa.

Posted on Jul 22, 2009

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  • Master
  • 1,776 Answers

Sounds like you have been doing a good job. If the dryer won't heat, the problem is usually the thermal fuse, the heating element, or the high limit thermostat. All of these components can be easily checked with an ohm meter or multimeter. You could also check for a wiring problem. A common problem is for the main wiring connection from the house, at the dryer, to burn and break it's connection. Because the dryer can still tumble with partial power, the connection may be only partially defective. Check the power cord to the dryer and the terminal block inside the dryer that the wire is attached to. Sure hope this helped and good luck.

Posted on Jul 19, 2009

  • Bruce Canfield
    Bruce Canfield Jul 19, 2009





    These are some pictures of high limit thermostats, so you have an idea of what you are looking for. Hope this helps.

  • Bruce Canfield
    Bruce Canfield Jul 19, 2009

    That is the high limit thermostat. It was mounted on the pipe, right? It is most likely faulty and needs replaced.

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  • Master
  • 3,230 Answers

Hi there,

This is a common problem with wiring connection from the house, at the dryer, to burn and break its connection. Because the dryer can still tumble with partial power, the connection may be only partially defective. You may need to replace both the power cord to the dryer and the terminal block inside the dryer that the wire is attached to.
so you try replacing the cables.....

Good Luck!!

thanks

Posted on Jul 19, 2009

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