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My two year old empire wall unit...looks like a DV-215 propane unit. The pilot won't stay lit....I have two other units same installation year and no trouble!
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You may have a bad thermocouple. This is a device that when it gets hot (usually from the pilot light) enough it sends a signal (allows conductivity) which allows the heater to stay lit when switched into the 'heat' or functional mode.
It's a common safety element in all gas furnaces and stoves to ensure that the pilot says lit and no gas can escape in case it somehow extinguishes.
Unfortunately if its wall vented the wind can hit it just right and pop off the pilot this happens on older models a lot check your vent if its too much of an aggravation you may have to relocate it
Does this unit have an blower? If so there is no filter and this can happen.
Direct vent means no open flame in the house but you might still have a combustion problem. Open the front cover and check for black soot. Also check outside at the flue for soot. If so then you need to get this thing checked. Also make sure the little door for the pilot is closed. May have a improper install here if only 3-years.
I notice that I have the same problem and the wire coming out of the frame on the outside opposite where the thermocouple attaches to the frame on the inside goes nowhere. Shouldn't that wire connecting to something? If so, exactly where is the point of attachement of that wire? It should control the opening of the main gas value somehow.
Do you have the serial number or the manufacture date? There are some design changes and I would need to know the year of manufacture to assist accurately. Usually it is a relay or the thermocouple connection that will affect the unit staying lit.
Either a restriction in the gas train, low gas pressure or a bad gas valve. Check the pressure on the gas line when on pilot and again when the burners are running. Depending upon what type of gas it runs on, you should have at least 4" W.C. if Natural Gas and 10" W.C. if Propane. If gas pressures test good and all valves are open, you are looking at replacing the gas valve.
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