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I have dropped it. Now it says the USB device is not working... What can I do?

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Its time you say goodbye.

Posted on Jul 20, 2009

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Resolving intermittent Windows USB device issues


PROBLEM: USB Devices (Both internal and external) work intermittently.
DISCUSSION: Issue is caused by Windows power management disabling the USB Root Hub to save power (This option is on BY DEFAULT in all Windows installations)
RESOLUTION: Open Device Manager, scroll down to the USB Root Hubs Listings (There may be as few as two most I've seen is 7) Right click each hub, select Properties on the drop down menu, then click the POWER MANAGEMENT tab. There you will find a check box to allow windows to turn off this device to save power. Uncheck the box and close the window, repeat on remaining USB Root Hubs, then reboot.
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Make sure the system has the latest BIOS version from Acer website. Go into the setup utilty and load the system default settings even if you've never changed anything. See if the system responds differently. If it does not, then the problem could be driver related. A good driver update program may have success in finding updated drivers for imbedded devices like USB controllers. There are a few freeware programs available, but the good ones cost money. Hope this helps.

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control panel admistrive tools ,computer management ,device manager scroll down universal serial bus controllers you should see a yellow question mark?
right click to reinstall drivers or
if you can see your usb but its not working
ports(com&lpt)right click update driver
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In Control Panel, click on "System." When the System dialog appears, Click on "Device Manager."

In Device Manager, click on "Disk Drives." That should drop-down and reveal your USB drive as a USB device.

Right click on your USB device and click uninstall, then reboot.

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