Question about Hard Drives

1 Answer

Vista and USB Western Digital HD

When i connect the USB hard drive, the computer scans for a driver then displays a message indicating that the USB mass storage device failed.

Do you know any fixes for this

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert who has written 50 answers of more than 400 characters.


    An expert who has answered 200 questions.

  • Expert
  • 244 Answers
Re: Vista and USB Western Digital HD

Try to use another USB port might not compatible with greater that 2.0

Posted on Nov 21, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

My western digital 1tb hard drive is freezing my computer and its not showing up as being connected to my computer

IT is a clear indication that the data transfer from the External hard drive is not compatible with the processor and can be resolved by changing the usb cable.

Jan 21, 2011 | Western Digital My Book Essential 1TB...

1 Answer

Am using windows vista. when i connected my 160GB WD external HD to the system it is acking for drivers. can someone help me fix this problem

Here you go, -

Get the drivers from above.

Vista, suggest that you upgrade to Windows 7, or downgrade to XP. Both operating systems are more reliable than Vista AND you won't get this kind of issue. Seriously, Google fight Vista Problems vs XP or Windows 7 problems.



Jun 13, 2010 | Western Digital Passport 160GB External...

2 Answers

External hard drive problem.

1. The usb cable could be defective

2. The usb port could be malfunctioning

3. The drive could be defective.

Try using another usb port, or try adding a PCI card usb ports

Nov 07, 2009 | Western Digital My Book Essential Edition...

1 Answer

Vista OS computer does not see WD400 connected externally via USB to IDE cable.

Purchased a USB to IDE cable. Looked like it was communicating with the hard drive (WD400) my computer did not see the drive. (Vista OS).

Western Digital customer service recommended that I change the jumper pin to position #4 on the hard drive and install inside the computer as a an additional slave drive.

Worked perfectly.

Oct 08, 2009 | Western Digital Caviar 40 GB Hard Drive

1 Answer

Western digital my book essential edition 320gb no installer

try this go to comp, right click go to properties,got to devives in the top left hand corner open this go down the the bottom click on usb controllers then scan for new hardware.

Jul 31, 2009 | Western Digital My Book Essential Edition...

4 Answers

My western digital Passport 320Gb usb drive is not detected

hi ,

looks like u primary hard drive is inside the laptop and so should be displayed as c : drive ,

and the reason , the external hard drive is not displayed seperately is csue ., the external HD  may be added as slave to the internal HD .,

can u tell me ,make a right click on c:/ drive and choose properties : and tell the totalsize dispalyed 

Jul 23, 2009 | Western Digital Passport WDXML800UE...

1 Answer

Western Digital Passport 160 GB external HD won't load.

WinXP SP2 blocks the use of the drive because it thinks it draws too much power. But there is a simple procedure to override this (from WD site):

Under Windows XP, an error message of "Power Surge on Hub Port" or "USB device has exceeded the power limits of it's hub port" is displayed when connecting a USB device to a USB port on a computer or Hub.

Under some computers, USB devices are only allowed to draw a maximum of 500 milliamps (mA) per connection from the USB port on the computer system or from a USB hub. Under the Windows XP Operating System, with the release of Service Pack 2, if a device attempts to draw more than this (500 milliamps), a USB port balloon message is displayed to indicate this over current condition. When connecting a USB device that draws power from the USB bus, a very brief over current condition is sometimes detected by the OS, and the warning message is displayed.

This message has no affect on the functionality of the USB port. The USB hard drive should still function correctly on the USB port regardless of the error message. To prevent the USB Power Surge Alert message from displaying, please complete the following steps:
Click on Start.

Click on Control Panel.

Double-click on the System Icon.

Click on the Hardware Tab.

Click on the Device Manager button.

Click on the + next to Universal Serial Bus Controllers to expand the selection.

Right-click and select Properties on any listing that displays USB UNIVERSAL HOST CONTROLLER.

Click on the Advanced Tab.

Check the box that says: Don't tell me about USB errors."

This works fine, and the drive works fine afterwards. I suspect it actually draws less power than they say. Maybe it has a brief power draw spike on startup, but it's running power seems less. In any case, it works fine without the Y cable. I do think it is tacky that WD doesn't give the cable for free, since my $7 Sabrent 2.5" Hard drive enclosure came with a y cable.

But most likely the drive will work fine for you. It is a lovely quiet drive, and takes up no space at all.

Feb 01, 2009 | Western Digital Passport 160GB External...

1 Answer

Convert internal hard drive to external back-up drive

use the cd installer that comes with "Master Cooler"
after successful installation, u can now use the Hard drive.

Jan 12, 2009 | Western Digital WD2500JS 250GB SATA2...

1 Answer

Western Digital External Hard Drive SN WCAMR4295471

If you are using a pre-Windows xp system you may need to install specific drivers for your HD. If you run xp or Vista Try disconnecting completely the power cable from your computer for five minutes and then plug it back to the power and restart it. I know it sounds weird, but sometimes usb mass storage devices suffer troubles caused by electrostatic charges.

Jan 03, 2008 | Hard Drives

Not finding what you are looking for?
Hard Drives Logo

Related Topics:

1,955 people viewed this question

Ask a Question

Usually answered in minutes!

Top Hard Drives Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers


Level 3 Expert

281 Answers


Level 3 Expert

5660 Answers

Are you a Hard Drive Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides