Question about Brother MFC-8460N Laser Printer

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Toner error My computer says toner error. Why is that I tried the solution with teh button on the side, but it still says that

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  • nikkilh Jul 19, 2009

    Tis is a brand new toner cartridge. But thanks anyway

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Hi nikki... i have some idea on it... maybe your toner is already empty and need to replace a new one... pls try to check it first then try again.. if the problem still occurs... you need to replace it with a new toner... thank you very much...

Posted on Jul 19, 2009

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Error code 093-921


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TapeOn a cart... Cart Error 093-919, 093-920, 093-921, 093-922 on a Dell Color Laser Printer 3110cn 3115cn 3130cn tape POST Laser Printer 3110cn 3115cn 3130cn
  1. Verify all packaging has been removed from the printer cartridge. This includes any tape or red handles. Also verify the toner cartridge is properly installed.
  2. Remove the toner cartridge and clean the toner housing of any excess toner with a clean dry cloth. Reseat the toner cartridge when finished cleaning.
  3. Check that all toners are Dell branded and not refills. Take note of all PPIDs (Serial Numbers). Check that all toners are for the correct model
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  4. Run diagnostics on the toner cartridge sensor.
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    4. Press the button until IOT Diag appears and press the button.
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    5. Press the button until Digital Input appears and press the button.
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    7. Open the front cover. (Figure 1)



      Figure 1 - Open the Front Cover
    8. Remove and replace the toner cartridge. Every time the toner cartridge is reseated, the counter on the Operator Panel will increase by 1.
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      • If the diagnostic does increase by 1 and the error persists, Please contact Dell Technical Support for further advice.

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