Question about HP LaserJet 2430dtn Printer

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Tray 3 open or Empty

Hello, i am using a HP LaserJet 2430 dtn. I am getting the message 'Tray 3 open or Empty'. Can someone please help me.


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Re: Tray 3 open or Empty

While tray 3 is detachable, when I remove it from my 2430dtn the printer won't display tray 3 options in any menus, so it looks like your printer recognizes that it is there.

The micro-switches that detect "open drawer" or "no paper" in tray 3 may be malfunctioning or the electrical connector built into the top of tray 3 may need cleaning.

(or, tray 3 may be out of paper <wink>)

Posted on Dec 11, 2007

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It is probably both the fuser and the firmware.
Power Off/On and see if the firmware issue goes away. From the control panel go to the Diagnostics Menu and select Print Event Log. It will give you a list of errors and what they pertain to, along with the page count when the event occurred.
Open the duplex pan (at the front of the printer, open the paper tray, and push the green button on the right in the tray cavity) and check for any small piece of paper that may be in the path. Verify that the hinge of the pan (where it connects to the printer chassis in the rear below the fuser assembly) is attached and not off its hinge. This can cause duplex jams. Additionally verify that the rear cover is not broken as the printer uses this to turn the paper.
Behind the rear cover is the fuser assembly. It may have a torn fixing film sleeve at one end or it may be contaminated, which can cause your image problem. It covers the ceramic heat element and sits above the lower pressure roller. One way to verify if the problem is the fuser is to print something from the control panel (like the configuration page located in the Information Menu). When the paper is under the cartridge but has not entered the fuser power off the printer. If the image mark is on the page its not the fuser because the paper hasn't gone there yet (try a new cartridge) if it is not on the page then the problem is the fuser.

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