Question about HP LaserJet 2430dtn Printer

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Tray 3 open or Empty

Hello, i am using a HP LaserJet 2430 dtn. I am getting the message 'Tray 3 open or Empty'. Can someone please help me.

Thanks

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  • Qc115th Feb 05, 2009

    I have the same problem. I've tried a tray from a different printer of the same model. I've also switched out the sensor thats connected to the top half of the two parts of the printer, which the one that senses tray 3. I recieved the same error. I'm thinking that it may be the DC board but I havent tried yet.

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  • 6 Answers

While tray 3 is detachable, when I remove it from my 2430dtn the printer won't display tray 3 options in any menus, so it looks like your printer recognizes that it is there.

The micro-switches that detect "open drawer" or "no paper" in tray 3 may be malfunctioning or the electrical connector built into the top of tray 3 may need cleaning.

(or, tray 3 may be out of paper <wink>)

Posted on Dec 11, 2007

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