Question about Minolta Dimage Scan Elite 5400 Film Scanner

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When I try to open the Scanner software the following comes up... Error = 4 Could not confirm scanner connection.Please check scanner connection. When I try to open the easyscan Utility I get the following message:Error = 4 The operation has exceeded the time limit.Processing cancelled. I have checked the scanner connections,removed & reinstalled the software but keep getting the same messages.I use a PC.The Scanner has been working fine up until now.

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Minolta's crummy software is notorious for this. Most people can't get it to work even by removing and reinstalling the driver software. The best solution is to use a third-party driver software called VueScan. You can download a trial version for free to see if it works before you commit to buying it. If this doesn't solve it, you most likely have some sort of hardware problem.

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Posted on Aug 16, 2009

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Unable to copy because "The functions listed cannot be used because the scanner is not available?"


First of all make sure that you've correctly connected the scanner to your computer, and that the device is powered on. Then check if the scanner software and drivers are installed, to check these please follow the steps given below:
-Press 'Windows logo key' + 'R' key on the keyboard.
-'Run box' window will open up and type in 'Control Panel' then hit 'Enter'.
-Look for 'Programs and Features' and select it.
-Now check if 'Scanner' is listed in the installed programs list.

If the scanner is not listed there, then you have to install the software and drivers from the scanners manufactures website.

In case if scanner is listed in the programs and connected to the computer, try updating scanner drivers from device manger. To do these please follow the steps given below:
-Press 'Windows logo key' + 'R' key on the keyboard.
-'Run box' window will open up and type in 'devmgmt.msc' then hit 'Enter'.
-Look for the 'Scanner' and click on it.
-Select 'Driver Tab' and then click on 'Update Driver'.

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Mar 10, 2016 | Office Equipment & Supplies

1 Answer

Printer TX550W has message "A printer error has occurred. Turn off and then on. See your documentation".


Hi, this error message usually caused by jammed papers or foreign objects inside your printer. To resolve this issue, please try the following steps.
1. Turn off the printer.2. Open the scanner unit.3. Check for any jammed papers or foreign objects then remove it.4. Check the ink cartridges and lids if push down fully.5. Close the scanner unit.6. Turn on the printer.

If the same error reappears, try the following.
1. Turn off the printer.2. Open the scanner unit.3. Remove all the ink cartridges.4. Turn on the printer >> your printer will display install ink cartridges.5. Install all the ink cartridges, make sure it clicks into place and also the lids should be push down fully.5. Close the scanner unit.6. Press the Start or OK button to charge the cartridges.
If the issue persists, your unit will require service. Please contact Epson so they can check if your printer is still under warranty or ask them for the nearest service center in your area.

Nov 23, 2011 | Epson Stylus Multifunction Inkjet Printer/...

1 Answer

My scanner doesn't communicate with my computer but my printer does


Hi, there are many possibilities why your scanner is undetected by your computer. It can be its logical connection, scanner driver or the scanner itself.

If you have Windows operating system, please check Device Manager. In the Device Manager please check for the following:
1. Any yellow or red X's, question marks or exclamation marks related to the scanner.
2. Under the Category of Imaging Devices - Check for Epson Product name.

If IMAGING DEVICES is listed, test the scanner from PAINT as follows.
If IMAGING DEVICES is not listed then the scanner is not being recognized. Try another USB port or cable until the scanner shows up in the Device Manager. (The scanner must be on and connected in order for the computer to recognize it)
If you see an Imaging Device that points to your Epson Scanner or Unknown Device that has a yellow question mark or exclamation point, you need to update the driver.

Try to scan in Paint to isolate the issue between your computer and scanner.
To scan in Paint, do the following:

1. Click on START > ALL PROGRAMS > ACCESSORIES > PAINT.
2. Click on FILE then select FROM SCANNER OR CAMERA.
3. Choose COLOR PICTURE.
4. Scan.

If it does not work, it is possible your Windows Image Acquisition (WIA) service is not started.

To restart this process please follow the steps listed bellow.

1. Click on Start > Control Panel > Administrative tools
2. Double-click on Services to access the list of available services.
3. In the Services window scroll down to the bottom and double-click on the Windows Image Acquisition (WIA) Service.
4. Select the STOP option.
5. Click the START option to restore the service.
6. Try scanning again into Paint.

If it scans fine, try scanning from the application that you normally use. If you are still unable to scan or receive any error messages, try reinstalling the scanner driver or software.

If you have Macintosh operating system, please check Apple System Profiler if your scanner is properly detected. The reinstall the scanner driver.

If your scanner is still undetected, please contact your scanner manufacturer for any possible driver updates.

Nov 11, 2011 | Epson WorkForce Office Equipment &...

1 Answer

I just bought A Kodak esp 3250 series AIO printer. I can print from computer, copy and all that but whenever I try to scan to computer or even preview scan I get a error saying :An error occurred while...


Try a new USB cable. Scanners require bidirectional communication with the computer and thus can fail when printer itself works. (If you use a print server or USB hub, try a direct connection.) Also try changing USB ports.

Another thing to try is to remove the TWAIN driver and reinstall it. This requires the original software CD from Kodak.
1. From your computer desktop, click Start > Run. (In Windows 7, type run in the search box then click on Run.)
2. Type %windir%, then click OK.
3. Double-click twain_32.
4. Right-click Kodak, then select Delete.
5. Insert the KODAK All-in-One Printer Software CD into the appropriate drive, then go to D: > printer > scanner.
NOTE: The CD is indicated by D: above. The CD drive may be a different letter on your computer.
6. Double-click aioscannr.msi, then follow the instructions to remove it.
7. Go to D: > printer > scanner, then double-click aioscannr.msi, and follow the instructions to install the file.
8. Open Home Center Software:
a. Select Scan Documents and Pictures.
b. Scan a document.

Unfortunately, if the error persists, the scanner may need service. Contact Kodak: http://www.kodak.com/go/contact .

I hope this helps.

Cindy Wells

Jan 06, 2011 | Kodak ESP 3 Multifunction Printer/ Copier/...

1 Answer

I am running XP Pro SP3 and have installed a SCSI card and software for the scanner. When opening the utility I get error #5 cannot confirm scanner connection. Please confirm scanner's connection and SCSI...


Hello, just check you have a scsi terminator fitted to your scanner as without one you can get all sorts of bus errors. Also, keep the bus length as short as poss.
n.b. some of the later scsi devices are auto-terminating, so check the spec of your devices, and by the way,. don't plug and unplug your scsi bus whilst it is powered up as this can cause the hardware to blow (it's not like a usb plug and play bus)
Hope this helps!
nicam49

Dec 29, 2010 | Konica Minolta Dimage Scan Dual IV Film...

1 Answer

My canoscan fb620u shows device offline.


It your using a newer windows you probably need new software. Try Vue Scan it worked for me on Windows 7 64bit and I have the same scanner. With out dated software it wont recognize the scanner. Hope it helps

Dec 24, 2009 | Canon CanoScan FB620U Flatbed Scanner

1 Answer

Fi-4120c2 error Code


Hi,

The scanner does self-diagnostic when receiving Read Command (to start scanning) and displays the result if any error or alarm is detected.

Error code-E3 in Fi-4120c2 scanner means "Light intensity check" . When this error is displayed on the scanner panel, TWAIN displays the following error-

" Irregular status is detected in scanner. If this status recurs after power cycling, please give following Sense key and ASC code to your service provider.
If ASC code is the following, please confirm following status before power cycling’
- When ASC=0x580, confirm if the shipping lock (if any) is set at “Release” position.
- When ASC=0x680, clean the sheet guide (white part) in ADF.
(Error Code DS42001)

E3 explains Optical alarm (back). This alarm occurs if the gain adjustment of the CCD amplifier does not succeed at a READ command for the first document, or during scanning.

Probable causes:
- The lamp, the optical system or white sheet guide is dirty.
- Defective lamp or CCD.
- Connector disconnected

To check and resolve the issue, lease follow the steps provided below:

1. Is sheet guide (white part) in the reading position dirty?
#Open the ADF and clean the sheet guide (white part) and the glass.
2. Is the lamp ON?
3. Are the cables damaged?
4. Are the connectors connected correctly?
#Disconnect SCSI cable and turn the scanner ON. Open the ADF and press Cover open sensor to see if the lamp lights. If not, the error is caused by the defective lamp.
5. Is the optical unit dirty?
6. Are the cables damaged?
7. Are the connectors connected correctly?
# Check and Clean (ADF back):
# Check if inside of the grass for Upper unit ASSY is dirty. Clean inside of the glass of the dust cover.
9. If the issue still persists, then you may have to replace Optical unit.

Hope the above information will be helpful.

Please revert if you have further queries.

Thanks & regards,

TechSatya

Oct 08, 2008 | Fujitsu fi-4120C Path-Through Scanner

2 Answers

"The Scanner has reported a hardware error..."


Version:1.0 StartHTML:0000000105 EndHTML:0000008195 StartFragment:0000002796 EndFragment:0000008159 Normal 0 0 1 464 2648 22 5 3251 11.0 0 21 0 0 I brought a coolscan 9000 the last month without the film holders, software etc just the scanner. A friend of mine sold me it for a good price. I run Leopard in a Powerbook G4 15” 1.2 ghz 2 Gigas ram. I installed the Nikon scan 4 and when I open it the scanner report an error: The Scanner has reported a hardware error... every time that I run the program this message appears. I thought that this was because I hadn’t got the film holders. When the film holders arrive from USA the same problem appears : The Scanner has reported a hardware error... Them I tried Silverfast Software. In this case the scanner report another error: there are not film holder ( or something like that). I uninstalled Nikon Software with the same utility to install it. Reinstall the Software and the same ****** problem. When I switch on the scanner a loud noise came from inside, after this the blinking light stopped and nothing happen ( no calibration, no light inside, nothing). Just one thing. The Scanner has reported a hardware error...
I checked on internet and the solution of switch it of and on doesn’t work. CALL TO THE NIKON SERVICE that’s was my only solution.
Of course I didn’t . The price of the scanner was 300 Pounds.
SO I OPENED IT.
I REMOVED THE SCREWS FROM THE BACKSIDE AND FROM THE BOTTOM OF THE SCANNER. I TOOK THE METALLIC CASE OF: PICTURE 1. After a while looking everything without touch I’m start to check for the connection cables one by one, WHEN DISCOVER THAT ONE CABLE PLUG THAT GOES FROM THE SCANNER TO THE FIREWARE BOARD WAS DESCONECTED…. PICTURE 2 Maybe on the shipping this plug looses his place. SO I SWITCH ON THE SCANNER AND THE PROBLEM DOESN’T APPEAR. Now the problem was that the film holder wasn’t recognising from the scanner. So I followed the steps that most frequently indicate on the web:

1-Close the scan program –
2-Turn off and unplug the scanner
3-Plug the LS9000 back in and turn it on
4-Reopen the scan program

The scanner worked. When I switch on the scanner take a minute or so to calibrate and determinate the film holder. Them I open the Nikon Scan 4 and every looked nice. I could scan my first negative ALELUYAAAAA. So I close everything without the screws so I put the scanner vertical to put back the metal case ones I finished I turned on the scanner and the Nikon program. For my surprise the same ******* error I couldn’t believe it.

I opened it again and I found the cause of the problem . BECAUSE THE SCANNER WAS ON VERTICAL BEFORE, THE METALLIC GUIDE THAT CONNECT WITH THE SERVO WAS MOVED (Move the scanner from one place to another may cause this issue) So with my finger I putted it in the same place. THE SCANNER WORK’S.
After this the only problem was a big loud gnashing and grinding noise that I sorted with CELOTAPE BETWEEN THE TWO PIECES THAT WAS SEPARATED BEFORE.
PICTURE 3
Now the scanner work fine. Sorry for my **** English and I hope that someone can find useful this information.

Feb 27, 2008 | Nikon CoolScan V ED Film Scanner

1 Answer

Error code 2019


Step 1 - Verify the scanner's power and connection

  1. Verify that the scanner is turnned on
  2. If the Check or Ready light on the scanner is flashing, click VIS1023 - Check Light Blinking on ADF Scanner for more information
  3. Check that the USB cable is connected to both the scanner and the computer
    • It is recommended that the scanner be connected directly to the back of your computer with a 6 foot or shorter USB cable
Step 2 - Redetect the scanner in device manager
  1. Turn the scanner off
  2. Click Here and select "Run" or "Open"
  3. The Windows Device Manager will open
  4. Go to "View" and choose "Show Hidden Devices"
  5. Click the "+" next to "Imaging Devices". This will show all Imaging Devices previously and currently connected to the computer.
  6. If listed, right-click on the DocuMate 510 then left click on "Uninstall"
  7. If asked to confirm the uninstall, click "OK"
  8. If the scanner is listed more than one time, uninstall ALL occurrences of the scanner
  9. IF you see "?Other Devices" in the device manager list, click on the "+" to view the list of Other Devices
  10. Right click on any instince of the scanner in this list then left click on "Uninstall"
    The scanner may be listed as any of the following:
    • USB Scanner
    • USB Device
    • Unknown Device
    • DocuMate 510
  11. Once the scanner has been completely removed from Device Manager, turn the scanner back on
If there is no Found New Hardware message when the scanner is turned back on and the scanner is not listed in Device Manager under Imaging Devices or Other Devices, this typically means the scanner is not communicating correctly with the computer. Try plugging the scanner into a different USB port or using a different USB cable.

Jan 08, 2008 | Xerox DOCUMATE 510 Flatbed Scanner

1 Answer

From Import to Scan


Reinstall software and drivers of your scanner. Thank you.

Jun 22, 2007 | Konica Minolta Dimage Scan Elite 5400 II...

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