Question about HP OfficeJet J4580 All-In-One Laser Printer

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Printer 4580 tri color troubleshoot

The screen is saying [Print cartridge problem ] Tri-Color Refer to device documentation to troubleshoot.
i try reinstalling the cartridge, but it is still appearing the words

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  • Paul Blessing May 11, 2010

    HI. Does it seem like you have enough ink? Is the bottom of the cartridge inked up when you pull it?

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I think i run out of ink[or color.whatever the stuff in there is called]
so i will buy a new one and try to see if it fix the problem

Posted on Jul 19, 2009

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Posted on Jan 02, 2017

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Ink cartrige problem


This is error is common after a cartridge is refilled, in most cases it's because of "bad refill" and we can also say "dead cartridge". If possible, Please try the cartridge on another printer or try your printer with another cartridge. (i hope you know what tri color mieans = the color cartridge). Make sure the cartridge is not overflowing or leaking. Clean if possible, and never touch the print head, if you ever did so there's no way to make it work again. Hope this helps. Good luck Thanks for using FixYa.

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New tri-color cartridge has a problem. I can't see what.


I have an HP Photsmart C4100 printer. I purchased remanufactured ink cartridges (both black and tri-colored) from Vivasmart. The black one works fine, but when I installed the tri-color, I got an error message that says "Print cartridge problem" The following print cartridge has a problem:
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Print cartridge problem : [Tri- color]


Printer display says: Print cartridge problem : [Tri-Color]. Refer to device documentation to troubleshoot. I can find nothing in the 'device documentation' to help me.

Apr 03, 2009 | HP OfficeJet J4580 All-In-One Laser...

1 Answer

HP Solution Center Screen said: Cartridge Problem HP 901(Tri-Color Cartridge problem Lcd Printer said: Print Cartridge Problem; Tri-Color. Refer to device documentation to troubleshoot.


Hello,

Have you tried to replace the current cartridge with a new one? It is not uncommon for even a new cartridge to be faulty, It happens sometimes.

Also, look in your printer manual for the procedure on how to run a nozzle/cartridge cleaning and alignment.

If that does not resolve it, take the cartridge out, grab some rubbing alcohol and some q-tips. Put some rubbing alcohol on a q-tip and GENTLY wipe the contacts on the cartridge AND on the contacts in the printer where the cartridge installs. BE CAREFUL! Make sure no cotton from the q-tip gets left behind on either.

Good luck and thanks for using the fixya forums!

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i had the same problem with the hp 4580. i needed to replace the black ink which i did. then the error message appeared "incompatible print cartridge tri color"...chatted with hp customer support, wasted a hour. claimed its a hardware problem need to have it fixed. i asked would i be charge he said yes but the printer was under warranty. he asked other questions...bottom line i left the chat box....bought another hp 4580, used same cartridges, same message...THEN finally i replaced the color cartridge...and BAM! it worked on both printers. solution...replace the color cartridge...cons..if this happens again its a waste of money to keep buying the colored ink...

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