Question about Kenmore 43142 Front Load Washer

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HE2 Kenmore washer doesn't use bleach & fabric softener

My HE2 Kenmore front-loading washer will not use the bleach & fabric softener. In fact, once the wash is completed, it appears that there is water in each of these compartments. Any advice??

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PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.


If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.


Anything too complicated or beyond your scope should be handled by a professional.

If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.




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Posted on Oct 01, 2010

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Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

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I've had this same problem and solved it by removing the detergent/bleach/softener dispenser drawer from the machine and seriously cleaning out all of the "gunk" from the drawer and from inside the drawer area on washer. Sometimes I have had to repeat the cleaning and then the fabric softener begins dispensing again. I have model # 417.43042200 but it may work on all the Kenmore front loading washers.

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