Question about HP Wireless Optical Mouse
I have a similar problem with the HP laser wireless mouse. It will scroll, but not move the pointer. I press the receiver button and the light comes on, and stays on..no blink; and then press the round button on the bottom of the mouse. I wiggle it around but it won't move. Then the light on the receiver goes out. The mouse will scroll and right-click menu..but that's it.
I've tried 3 different USB ports and two computers. What's next, send it to the circular file?
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Jan 18, 2013 | HP EliteBook 2530p Notebook
Troubleshooting a mouse that scrolls up and down uncontrollably depends on various factors. Possibilities extend from the class of surface to hardware problems or configurations.
A variety of laptop mice exist.
A mechanical mouse uses a hard rubber ball that rolls with any movement of the mouse.
An optical mouse uses an LED sensor to detect movement.
An infrared, cordless mouse requires and relays a signal to the mouse port found on the laptop.
The base of the trackball mouse remains stationary, while the trackball sitting on top of this mouse reflects all movement.
A mouse depicts a device that controls the movement of the cursor or pointer on a monitor or display.
Several reasons exist for a cursor to uncontrollably scroll up and down on a display.
Static electricity often initiates wild cursor reactions.
To solve this, use pre-moistened computer cleaning wipes to help control static electricity and clean electronic surfaces.
Bad batteries can trigger impromptu cursor movements in a wireless mouse.
Electrical interferences can also produce the scrolling effect. Radio, wireless or electrical objects may require removal from close proximity.
The mouse needs to stay in range of the receiver, meaning near the Laptop
I have found that the best way to adjust your mouse settings is to create a control panel in your bottom toolbar scroll to the bottom of your screen right click you will see an array of options select the toolbar option then select desktop
then you will see the desktop in the bottom toolbar select the 2 >>arrow heads then all control panel items then select mouse this is in WINDOWS 7
in XP you will have to select the new toolbar option once you have that a browse option select my computer then control panel then a control panel option will be in the bottom toolbar
click start right click on my computer select properties device manager control scroll to mice and pointing devices you might see a yellow question mark? right update driver
click on >> control panel all control panel items mouse you should see 4 tabs buttons pointers pointer options and hardware under hardware you have options to troubleshoot also you can select properties under driver you will have the options update driver rollback driver or uninstall in xp
in windows 7 click start control panel hardware and sound mouse you will see the same tabs and options as with xp
hope this helps
Sep 25, 2012 | HEWLETT-PACKARD HP Smart Buy ProBook 4720S...
Mar 03, 2011 | Computers & Internet
Sep 12, 2010 | HP Pavillion s7420n PC Desktop
Mar 08, 2010 | HP Wireless Optical Mouse
Jan 31, 2010 | HP P2360AA Keyboard/Mouse
Jul 21, 2009 | Microsoft Wireless Laser Desktop 4000...
Jul 13, 2009 | Microsoft Wireless Laser Mouse 5000
203 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: