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Repair error code 5C00 - Office Equipment & Supplies

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5C00 is a purge unit error, the purge is the cleaning unit on the right where the printhead parks when shut off. If paper or something is caught in there you get an error, also ink build-up can stop it as well, a damp Q-tip will clean some of the ink away, if it doesn't help you need a new purge assembly.

Posted on Jul 20, 2009

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Posted on Jan 02, 2017

  • 32 Answers

SOURCE: error code 5C00

Error code 5C00 refers to a purge unit error. This is a service call error and requires that the printer be taken into a canon authorized service facility for diagnostic and proper repair.

Posted on May 28, 2009

  • 240 Answers

SOURCE: error code on my ix4000 reads 5C00

Canon has a decent trouble shooting guide for this model:

http://www.usa.canon.com/consumer/contro...

Click on the Step-by-Step Troubleshooting link under Tech Support

Unfortunately it does not give any possible solutions for blinking lights.

The user guide on the other hand does.
You can download this under Downloads -> Product / Software Manuals

Here is a summary of what the flashing lights could mean:

Two flashes: Out of paper or paper feed error

Reload the paper correctly and press the RESUME/CANCEL button.

Three flashes: Paper jam

If paper has jammed in the printer, clear the jam, reload the paper in the printer correctly and press the RESUME/CANCEL button.

See Paper Jams

Six flashes: No print head installed

Install a print head.

Seven flashes: Print head is defective

Contact the Customer Care Center.

Eight flashes: Waste ink tank almost full

Ink used for cleaning is absorbed in the waste ink absorber placed in the printer. Eight flashes indicate that the waste ink absorber is nearly full. Press the RESUME/CANCEL button to cancel the error so that you can continue printing.

Important
If this error occurs, replacement of the waste ink absorber and maintenance of the printer are required. Canon recommends to contact the Customer Care Center as soon as possible. Once the waste ink absorber becomes completely full, printing will no longer be possible.


Nine flashes: Ink tank is not installed properly

Open the print head cover and press the button of the ink tank and reinstall the ink tank properly.

Ten flashes: Battery level is low

Charge the battery. For details on how to charge the battery, refer to the manual supplied with the battery.

Eleven flashes: A specified period of time has lapsed without receiving a response from the digital camera or digital video camcorder / The digital camera or digital video camcorder connected is not compatible with this printer

Disconnect the camera cable, press the printer's RESUME/CANCEL button and reconnect the cable.
If the error is still unresolved, there is a possibility that you are using a digital camera or digital video camcorder that is not supported by this printer. Use digital cameras or digital video camcorders that are compatible with this printer.

POWER lamp flashes alternate green and orange:

An error that requires contacting the Customer Care Center may have occurred.

Disconnect the printer cable from the printer, and then turn the printer off and unplug the printer from the power supply. Plug the printer back in and turn the printer back on after leaving it about 10 minutes.

If the problem remains, contact the Customer Care Center.

Posted on Jun 19, 2009

komguy
  • 2306 Answers

SOURCE: Error Code 5c00 for Canon ix4000

5C00 is a purge assembly error, it happens when paper is caught stopping the cleaning blades from working properly, or when the purge unit is just worn out.

Posted on Aug 24, 2009

pineworks
  • 4041 Answers

SOURCE: Canon i560 Ink jet Error Code 5C00

1. Turn off printer
2. Hold down Resume button and press Power button.
3. Keep holding down Power button and let Resume button go.
4. Press Resume button 2 times then let BOTH buttons go.
5. Green lights will flash and then stop blinking.
6. When green lights are solid, press the Resume button 4 times.
7. Press the Power button and the printer should turn off, if not, press the Power button once more.
8. Your printer should respond as normal.

Posted on Feb 13, 2010

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Error code 5C00 means purge unit is broken, yo have to replace the purge.

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According to the Service Manual Error Code List these are the two possible candidates to cause this failure:
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Best Regards
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