Question about HP OfficeJet 6110 All-In-One InkJet Printer

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Check cartridge keep saying check cartridge, brand new cartridge

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Lets try this first:
01. Verify that the unit is switched on.
02. Remove the power cable from the back of the machine.
03. Wait for 1 Minute.
04. Press and hold the POWER button on the front panel.
05. Reinsert the power cable in the backside of the unit.
06. Print a test page. If the problem persists, replace the cartridge.
What causes these symptoms?
These printers have a cartridge check feature. If it detects cartridge contact problems such as dirt, dust or oil on a contact, it will give warnings so the user can correct them by properly seating the cartridge and / or cleaning the contacts.

When a problem is detected, a software 'flag" is set within the printer that should be reset when the user corrects the contact problem.

Due to a firmware error, the 'flag' does not reset until the power is cycled to the printer and repeated warnings are delivered. Power cycling resets the 'flag' and eliminates the warnings.
HP has for years now stated the problem was corrected.

All the BEST

Posted on Jul 19, 2009

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