Question about Maytag Neptune FAV6800AW Top Load Washer

2 Answers

My washer a maytag neptune TL FAV6800AWW has stopped with about 10-13 minutes left in the cycle. The clothes still look soapy and there is water in bottom of unit, so I wonder if it ever really drained. It starts to spin, stops, starts to sound like it is gonna drain, but then spins again for a few seconds, and repeats several times...time on panel doesn't count down...then finally after several "cycles" dC is on the panel. I took out all towels and left only light amount of clothins...but it does it again anyway, however this time the water was out..clothes were still very very wet and slightly soapy. This last time it did say uC...that is not in manual. I did try to run with nothing and it seems like it finished the cycle...but I tried AGAIn after that with previousl load, and same thing at 10 minutes it stopped and had dC on the panel.

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  • Ann McPherson Jul 19, 2009

    How much will this cost to have fixed? Should I look at a new washing machine?

  • Ann McPherson Jul 19, 2009

    I am very concerned regarding the cost of this repair,! It may be a medium level of repair but I hate to invest in this machine so much money. This seems like a gamble as if you look on-line many people are having trouble with this model in many areas! I need it to work ASAP!! This is so disappointing!

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2 Answers

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Hi

This exact problem on the Maytag FAV6800AW machine is caused by a problem with the clutch in the machine which will need to be replaced. This is indicated by UC and DC errors both of which you have. A new clutch has been introduced by Maytag in 2005 which helps resolve these errors. I have included a link to the Maytag technical bulletin explaining this issue for your own reference.

Hope this helps. Please remember to rate my answer and many thanks for using FixYa.

http://www.servicematters.com/maytag_library/docs/TDL-0136-B.pdf

Posted on Jul 19, 2009

  • Radio Code Pro
    Radio Code Pro Jul 19, 2009

    Hi,



    As an indication the clutch itself can be ordered from www.appliancepartspros.com for a cost of $146.31 and this is the actual link to the part itself http://www.appliancepartspros.com/partse...



    The part actually comes with a comprehensive set of fitting instructions (picture also at the last link) and should be within the reach of any competent handyman to complete. It is likely that your Maytag has a good few years left in it as these are fairly robust machines and I would be inclined to go ahead and repair it if you can find a handy person to do the work. Its not that complicated to do if you follow the correct procedure as per the instructions. I would rate it at a medium difficulty level.



    Hope this helps. And do remember to rate my answer. Many Thanks.



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  • Master
  • 1,197 Answers

Your experiencing symptoms of clutch malfunction with the FAV6800AW.Do you want to dive in and try to fix?Here is what is involved to pull the clutch out of your machine.If you call a repair service in your are looking at $300 +.If you can DIY the repair cost could be from $10 dollars if you just need a roller clutch clean up and re-lube to $50 -140 for a replacement clutch.

First check is to lift lid and see if you can rotate the empty wash basket CCW with one finger.That will let us know if you are experiencing some drag with the roller clutches in the clutch assembly. Here is a step by step to remove the clutch.It is a tight work area but can be done with basic hand tools and basic mechanical skill sets.

Disconnect 120VAC power cord.Read and follow all safety warnings in the Service Manual
The Service Manual for reference. Sears Parts Direct for reference.
Raise the top of the machine.Insert a flat blade putty knife approximately 2.5” from the left and right sides of the washer top, depress the spring tabs securing machine top to the washer base.See page 33 of the SM for putty knife insertion point.

Remove the front panel see page 41.
Tools required;
3/8 inch socket and socket wrench to remove clutch pulley bolt. Page 47 of the SM
1/2 inch socket or wrench to loosen Drive Motor tension bolt.
5/16 nut driver or 5/16 ¼ socket on an extension to remove front panel see page 41 of theService Manual
1.Lean the washer back and blocked up in that position against a wall for a better reach angle.Rotate 3/8” clutch Pulley Bolt CW to remove clutch bolt.
2.Follow SM page 46 & 47 to remove clutch pulley.
3.Remove 4 screws holding plastic cover on clutch, inspect clutch spring to make sure it is not broken.If either clutch spring retaining end is broken offthen the clutch must be replaced.Inspect Roller Clutch bearings and clean up with WD-40 and re-lube with bearing grease.Most machine series use an Upper Roller Clutch bearing and always a lower clutch pulley Roller Clutch bearing.My series 16 machine doesn’t use the Upper Roller Clutch one way bearing.These bearings are one way rotation bearings in the Clockwise direction.Make sure the Spinner Shaft Coupler will rotate freely in the CW direction in both Roller Clutch bearings.If the Roller Clutch bearings or Spinner Shaft Coupler will not clean up with WD-40 I recommend a clutch replacement.
4.Replace white bearing plate into clutch pulley hub, insure key slot slips into clutch Spring pin in the clutch hub.
5.Replace Clutch plastic cover with 4 screws.
6.Reinstalling the Clutch Pulley assembly is the most difficult part of the process.With a tight work area try a test fitment of seating (if used) the Upper Roller Clutch bearing with the notches into the bottom of the wash tub.Then insert the Spinner Shaft Coupler into that bearing rotating CW to reseat the coupler notches to the spinner shaft.Then the clutch pulley to the squared end agitator shaft.Rock back and forth the clutch pulley assembly with upward lifting pressure to reseat the clutch assembly. When the clutch assembly is properly seated you will feel a 1/16-1/8" gap between the Pulley face and shaft end as mentioned and shown on page 47 of the SM.On reinstallation, tighten Clutch Pulley bolt CCW to 96” pounds 8’ foot pounds (Snug no torque wrench required).
7.Do a quick wash and make sure clutch runs true with no wobble or clicking sound.If the clutch has not been seated properly it will spin off.If this happens go to page 16 of the SM Board Output Testand turn on Drain Pump in Service Mode to pump out excess water.
8.Repeat steps 6&7 if the clutch has excessive noise or spins off.


here are some pics for ur reference....
My washer a maytag neptune - c9f787a.jpg


here is the clutch
f5c5335.jpg

here is the clutch opened up




Some folks have found the spinner shaft coupler rusted solid to the upper roller clutch My washer a maytag neptune - ec685ba.jpgr />
ec685ba.jpg


check out the below link from where u can buy the clutch.....
http://store.appliancezone.com/servlet/Detail?category=ALL&keyword=25001169&no=59400&searchpath=19666

thank you for using Fixya
have a nice day
good luck

Posted on Jul 19, 2009

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Google this ""Neptune TL Washer FAV6800AWW"" a forum where I help owners of the FAV6800A and FAV9800A machines.

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I would go into Service Mode and try to unlock the lid latches. Google this

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Go to the 5th post down there is a link to the Service Manual. The Service Manual will show you how to get into Service Manual and unlock the lid Locks. If you can't unlock in Service Mode the Service Manual will show you how to release the washer top from thew base to remove your clothes.

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Lr error code is locked rotor. Could be a couple different issues.

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Post in that forum if you want to DIY I do not offer DIY help here any more.

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Google this; Neptune TL Washer FAV6800AWW

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In the Sticky: Neptune TL Washer FAV6800AWW 5 post down you will find a link to the Service Manual. You absolutely need the Service Manual to DIY issues with the machine. It's not the best SM but will get you started. I also have repair post in that sticky to help with the most common issues that I have helped owners with. I'm an owner of a FAV6800AWW top load machine.

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Any error codes. What happens if you start a Spin Only Cycle witht the same load? Does the times stay stuck at xx minutes in the LED display and the machine constantely starts and stops?

The more info on your problem the better.

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Un plug the washer from the 120VAC outlet.

Insert a plastic putty knife in line with the lid seam and

push in to release catches on the left and right side.
Yhe top cover is hinged at the rear.
See Pic fpr putty knife insertion point;

dh1200s_3.jpgdh1200s_4.jpg
Ypu can get the Service Manual for here Neptune TL Washer FAV6800AWW

5 post doen in the sticky.

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I no longer post on this site no way to post a Sticky.

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Post your issue in the repair forum not in the Sticky. Please include your Model Number i.e. FAV6800A or FAV9800A and I will help you.

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It sounds like the Outer Bearings are going due to a leaky Tub Seal. Bothe can be repaired and have done on this site. This site has no way to reference past post to machine issues.

I have helped owners of theFAV6800A and FAV9800A machines here but I prefer a tru DIY site.

I no longer post on this site no way to post a Sticky for machine issues.

If you want to DIY the repair Google this phrase ""Sticky: Neptune TL Washer FAV6800AWW""" Read the post Part 1; DC or UC unbalance error codes in Spin Cycle what is causing this issue? Part 2 for the fix action.

Post your issue in the repair forum not in the Sticky. Please include your Model Number i.e. FAV6800A or FAV9800A and I will help you.

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