Question about RIM BlackBerry Pearl 8100

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Trackball on 8320 won't scroll down

The trackball is able to be rolled down, but it has no effect....nor do you hear the click when rollin it down

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  • 123 Answers

The better way is to go to a servicing center

Posted on Jul 19, 2009

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Posted on Jan 02, 2017

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My blackberry scroll pad is not working, and i can't scroll anywhere. i took it to the shop and the man told me it was a hardware problem, i have pop reset it and soft reset it and nothing seems to work. i...


hi Titchypink.
this is all i could find out,hope it helps you out.
Trackpad, trackball, or keyboard not working on a BlackBerry smartphone running BlackBerry OS 7.1 and earlier Article Number: 000029640 First Published: April 26, 2017 Last Modified: April 26, 2017 Type: Support

Environment

  • BlackBerry smartphones running BlackBerry OS version 6 to 7.1
  • BlackBerry smartphones running BlackBerry Device Software 5.0
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Overview

In some situations, a BlackBerry smartphone with a trackpad or trackball may experience issues with sensitivity, latency, or scrolling. Additionally, the BlackBerry smartphone keyboard, or other buttons may be unresponsive.
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Cause

This issue might be caused by one of the following:
  1. The trackball/trackpad sensitivity needs to be adjusted.
  2. Make sure the trackball/trackpad is not affected by a software freeze or an application freezing.
  3. The BlackBerry Device Software is out of date and requires an update to resolve the trackpad, trackball or keyboard issue.
  4. The physical trackpad, trackball or keyboard hardware is malfunctioning.

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Resolution

Resolution for Cause 1
Complete the steps in Article 5447 to ensure the trackball/trackpad sensitivity is correctly.
Resolution for Cause 2
For BlackBerry smartphones running BlackBerry OS version 6 to 7.1 using a trackpad, complete the following:
  1. From the Home screen, select Options.
  2. Select Typing and Language.
  3. Select Trackpad Sensitivity.
  4. Ensure Audible Roll is selected.
  5. Rapidly roll the trackpad up, down, right, and left.
  6. If an audible click is heard while not responding, proceed to Resolution for Cause 4 as this could be a software related problem.
For BlackBerry smartphones running BlackBerry Device Software 5.0 using a trackball, complete the following:
  1. From the Home screen, select Options.
  2. Select Screen/Keyboard.
  3. Ensure Trackball Audible Roll is selected.
  4. Rapidly roll the trackball up, down, right, and left.
  5. If an audible click is heard while not responding, proceed to Resolution 4 as this could be a software related problem.
  6. If an audible click is not heard, the problem may be related to a hardware issue. Please contact the wireless service provider for additional steps.
If an audible click is not heard, the problem may be related to a hardware issue. Please contact the wireless service provider for additional steps.
Resolution for Cause 3
To update BlackBerry Device Software using BlackBerry Desktop Software see, Article 11320.
or
To update the BlackBerry Device Software on the BlackBerry smartphone visit http://www.blackberry.com/update/
Resolution for Cause 4
Use the BlackBerry Virtual Expert diagnostics application. For more information, see Article 35973.if not try this link. blackberry scroll pad is not working Google Search

Nov 27, 2017 | RIM BlackBerry Curve 8520 Smartphone

6 Answers

The ball wont roll on my blackberry. Help!


The trackball is easily removed for cleaning by just pulling the trim ring around the trackball off with your fingernail. Remove the trackball and clean with alcohol. Reverse the process to clean.

Feb 06, 2010 | Blackberry Curve 8350i

1 Answer

Trackball on my blackberry 8320 will not move to the left. have replace the trackball but the problem still exist


no need to replace or disassemble the blackberry trackball. You can do it from outside of blackberry. Just follow the cleaning trick at http://www.unique-stuff.co.cc/fixing_sticky_blackberry_trackball.html

Very recommended..

Jan 08, 2010 | RIM Blackberry 8310 8320 8330 Curve 8100...

1 Answer

Ball on blackberry wont navigate up or down


Hi. BlackBerry smartphone trackball fails to roll in a particular direction because, debris is lodged in the trackball.
The trackball user interface found on certain BlackBerry smartphones is similar to the trackball used in a mouse in a desktop computer.
Using for certain period debris comes in contact with the trackball and affects the usability of the BlackBerry smartphone, rapidly roll the trackball up, down, left, or right to potentially correct the problem.
If rapidly rolling the trackball does not correct the problem, please contact your wireless service provider for support options.
I hope this information will be helpfull.

Nov 11, 2009 | RIM BlackBerry? Curve 8330 Cellular Phone

1 Answer

The track ball moves up and side ways, but will not roll down at all


Hi,

Please select Options from the Main Menu
then click on Screen/Keyboard
then scroll down till you get Trackball, just below that you will find
Horizon Sensitivity &
Vertical Sensitivity, please increase the numbers then Save and check the effect.

If you still face the same problem you need to take the Handset to the nearest Service centre and get it checked cause it could be the problem with the Trackball itself.

Thank You.

Nov 05, 2009 | RIM BlackBerry? Curve 8330 Cellular Phone

1 Answer

Problem for RIM BlackBerry Bold 9000 Smartphone Track ball does not allow south scrolling; it only allows east, west, north, scrolling. What can I do to fix?


Hi,
1) Try to re-install the BlackBerry® Device Software using the application loader tool, before you re-install the software please back up the BlackBerry smartphone data.
2) The trackball user interface found on certain BlackBerry smartphones is similar to the trackball used in a mouse in conjunction with a desktop computer. In the event debris comes in contact with the trackball and affects the usability of the BlackBerry smartphone, rapidly roll the trackball up, down, left, or right to potentially correct the problem. If rapidly rolling the trackball does not correct the problem, please contact your wireless service provider for support options.

Oct 24, 2009 | RIM BlackBerry Bold 9000 Smartphone

1 Answer

Trackball will not go down. Pearl 8100


It has been in my experience with the 8100 that if you can't scroll a certain direction, there was debris on the roller preventing it from registering the roll. Turn the phone off, press down on the track ball (as if to press a button) roll the ball down (in your case). This may help dislodge whatever debris is caught in the roller. It has worked for me several times. You may want to try and clean the trackball as well with some rubbing alcohol and a q-tip.

If it were a software problem, then I would imagine you turning off the phone (battery pull) would clear this up anyways.

Best Regards,
Bill

Sep 02, 2009 | RIM BlackBerry Pearl 8100

2 Answers

The ball won't scroll down


Have you removed the ball at any time? If it is put back in wrong, it could cause this. If not, the ball assembly itself might be bad. You can find them fairly cheap on eBay.

May 30, 2009 | RIM BlackBerry 8800

2 Answers

Trackball want scroll down


Please change the sensitivity, to change the sensitivity follow the below steps
  1. select option in the main menu
  2. select Screen Keyboard
  3. set the horizontal/vertical sensitivity as 100%

May 16, 2009 | RIM BlackBerry? Curve 8330 Cellular Phone

2 Answers

Blackberry 8830 wont track down - trackball stuck


This is usually caused by the trackball getting dirty.

Use a q-tip dipped in IPA and clean it. Roll the trackball around and swab the q-tip around to clean.

If cleaning fails then you will need to replace the Blackberry trackball.

Check the following link on instructions on how to do that.

Blackberry 8800 Trackball Replacement Guide

Apr 16, 2009 | RIM BlackBerry ® 8830 Cellular Phone

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