Question about GE Profile Arctica Stainless Steel Top Freezer Refrigerator

3 Answers

Profile Arctica with Freezer on top and refrigerator below. Problem is freezer door pops open when refrigerator is closed. This causes high energy bill and frozen food to spoil.

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  • jcameron91 Jul 19, 2009

    Thanks for your idea - please give me more detail.



    1) what am I looking for when I check the door seal?

    2) using hair dryer to heat the seal - do you find this can be done on the entire perimeter of the seal or should this be done on one side at a time?

    3) I can buy new seal on internet for $55. How can I diagnose if this is necessary?

  • jcameron91 Jul 21, 2009

    It seems that I have bigger problems than just the freezer door popping open. I incorrectly assumed that because the freezer door was popping open - that this was the cause of the freezer warming up.



    However - after paying more attention - I find that both the freezer AND the refrigerator are warming up.



    I vacuumed the dirt (there was a lot) off the fins on the heat exchanger located at the back of the unit (after removing the sheet metal plate first) but this did not seem to help.



    Several hours later my I next noticed that the digitally displayed temperatures for the top and the bottom seemed to be going in the right direction again (cooling). However, today both units are back up to 53 deg even though I used tape to keep the freezer shut.



    It seems someing more fundamental might be broken or working intermittently.

  • jcameron91 Jul 21, 2009

    Thanks for detailed correspondence. I am happy to try and isolate the problem with your help.



    There is no ice because both top and bottom chambers are both 53 to 59 degrees F (there is a digital display built into frame that separates the two. This display is visible when you open the refrigerator door (the lower half). Since both chambers act up - this means two thermocouples would have had to fail? Or a shared part of this system?



    I can hear a fan running - so air is circulating - but it is not very cool air. Ambient temperature is about 70 to 80 deg F.



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  • Master
  • 441 Answers

The best way to fix this is to run the front leveling legs down more. You want the Ref to lean backward some so the doors close when this happens. What is going on is that when you close one door the air is pushed back into the other compartment and pops the door, this will happen less with time but for now have some one lean the unit back a bit, run the legs down untill it leans back. A good way to test is hold the door open at a 90 degree angle and just let go. if it shuts on its own it is good to go, if not run the front legs down a little more. Good luck

Posted on Jul 21, 2009

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  • Expert
  • 145 Answers

In all honesty, this is not necessarily a FIX, but will at least help you identify which parts of your refrigerator may be malfunctioning and causing this problem.

You may have frost build-up on the evaporator coils. If this is the case, the unit's fan is not going to be able to circulate air effectively through the unit. These coils are usually located in the back of the freezer and may be accessed through a removable panel if you have an older machine. In newer machines, the coils are located underneath with another removable panel.

If these panels are covered in ice, you will want to remove as much food as you can from the refrigerator / freeze and leave it open. This will allow the unit to thoroughly defrost. To speed up the process, you might put steaming pots of water on the shelves. Once all the ice has melted away, turn your refrigerator's thermostat back to a normal setting. If your refrigerator regains its ability to cool, this will indicate that the unit's timer, heater, or thermostat has failed.

At least this step will narrow down what it is we're looking for.

Posted on Jul 21, 2009

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  • GE Master
  • 1,606 Answers

Check the door seal . If not closing sealing completely , use a hair dryer to soften up the rubber seal and the seal should draw itself to the cabinet . If sealed , you should hear a slight snap when door is closed .

Posted on Jul 19, 2009

  • Mike Smith
    Mike Smith Jul 19, 2009

    You would see a slight "crack" between where the magnetic portion of the seal seals against the cabinet .

  • Mike Smith
    Mike Smith Jul 19, 2009

    Only need to heat the portion which is not sealing .

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