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THis sounds like a controller board problem. In many of the treadmills I have seen the same board controls the drive motor and the incline motor. If this product is under warranty have the company covering the warranty check it out. Anytime you buy one of these machines buy the extenced warranty. I was a field service tech for a warranty company. When you call in with a problem make it sound severe.. I have replace almost everything in one except the frame just to make a customer happy. I am not sure of the error message but i seem to remember it being associated with the controller.
You may have a beltand deck problem. Test by the following procedure: without thepoweron stand on the walking belt, push the belt in the, direction it normally turns. If the belt is very difficult to turn (on most treadmill this means that you have high belt/deck friction I first apply silicone lubricant between the belt & deck to see if that clears up the problem. Most problems originate from the belt and deck 75 to 85% of the time