Question about Dell Laptop Keyboard for Inspiron 500M

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Dell Inspiron E1405 Keyboard and touchpad stop responding when bootup gets to Windows password screen. Any ideas as to why? Thanks in advance.

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  • shadowfax_2k Jul 18, 2009

    o to better explain the problem when I power up the laptop the normal routine starts BUT when it gets to the password input screen for Windows, the keyboard and touchpad are non-responsive. I tried a wirelss mouse and it works BUT I'm still unable to type in the password. This occurs in any mode I start Windows in (i.e. safemode, safemode with networking, etc.).

  • shadowfax_2k Jul 18, 2009

    The NUM lock light is lit but pressing NUM lock does not deactivate it. I am able to move the cursor on screen via the touchpad but as soon as it gets to the Windows pass screen and press a key BOTH the board and the pad are null.

  • shadowfax_2k Jul 19, 2009

    The NUM lock light is lit but pressing NUM lock does not deactivate it. I am able to move the cursor on screen via the touchpad but as soon as it gets to the Windows pass screen and press a key BOTH the board and the pad are null.

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Could be a problem with drivers. Try to start windows in safemode. To start in safemode keep pressing F8 imediattly after the laptops starts and will show up a screen, choose safe mode. If in safemode works use system resotre and restore to an earlier time when worked.

Posted on Jul 18, 2009

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James,
You will need to either reinstall Windows or you can search the internet for password recovery software. There is usually a fee on some of these sites. Dell does not have any generic passwords to help you get back into Windows.
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http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R120179&SystemID=INS_PNT_E1405&servicetag=&os=WW1&osl=en&deviceid=283&devlib=0&typecnt=0&vercnt=1&catid=-1&impid=-1&formatcnt=0&libid=17&typeid=-1&dateid=-1&formatid=-1&source=-1&fileid=160150

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http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R141200&SystemID=INS_PNT_E1405&servicetag=&os=WLH&osl=en&deviceid=283&devlib=0&typecnt=0&vercnt=1&catid=-1&impid=-1&formatcnt=0&libid=17&typeid=-1&dateid=-1&formatid=-1&source=-1&fileid=188272

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This is a common problem that affected a host of dell models which had a 'trackball' or whatever the little 'nib' in the middle of the keyboard is called?
You can try to remove the 'Synaptics pointing Device' in add/remove programs. This may help.


There is one and only one way to fix this issue, you have to lift the keyboard and disconnect the 'trackball' thingy from the mainboard....do not disconnect the touchpad, the touchpad itself is not the problem but suffers from the drift caused by the malfunctioning ball in the middle of the keyboard.
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if you want to know how to get at the connectors under the keyboard goto:

http://support.dell.com/support/edoc...m_en/index.htm

look in 'Removing and Replacing Parts'
Follow the steps to remove the keyboard.

Click on this link or copy and paste the complete link into your browser.
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Here is a link for one for $25

Easy to swap out also , here is a step by step


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http://support.dell.com/support/downloads/driverslist.aspx?c=us&l=en&s=gen&ServiceTag=&SystemID=INS_PNT_PM_1420&os=WLH&osl=en&catid=&impid=
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run a diagnostics
turn off your system
press and hold Fn key ,power on the system, leave fn key
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press any key and you will get 4 options
express test
custom test
extended test and
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choose symptom tree
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if everything works fine here
hardware is working fine
then you have to take the system back to day one or use Operating system cd to reinstall the operating system
if you are in United states call 1-800-624-9896

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