Question about Compaq Armada E500 Notebook

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My external hd does not work, light fashes when i plug it in the usb port!!

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1. Try it on another computer
2. the external hard drive controller board gave out you can buy a new encloser from like frys.com,tigerdirect.com and have the hard drive put in that.
3. if it works on the other computer then its your usb ports on your laptop not giveing %V of power thus you would need a HUB to amplify that power.

Thanks i hope this helped.

Posted on Jul 18, 2009

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I have an external 500 GB HD. I try to plug it in to my laptop and the light on the front just flashes. The laptop doesn't recognize the HD, and there is no sound coming from the external HD


For that make sure usb cable works fine.
Try with different usb cable.
Also connect usb cable in different usb ports of computer.
Right click on my computer then click on proeperty then hardware->device manager.
Then click on sign of usb controllers then uniunstall all usb drivers 1 by 1.
then restart computer.
Then check.
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My light is on and a buzz sound is heardwhich stops after a minute and no data is displayed


You do not say whether the HDD ever worked.

If it did, and stopped, chances are that the internal HD is damaged, or the motor performances degraded and it now requiring a higher current than the USB port can deliver.

Try plugging it on a different USB port or, better yet, into an externally powered USB hub. There are also special cables which plug two USB ports into one and deliver double current to the appliance.

As a last resort, it might be possible to recover it by extracting it from its enclosure and connecting to a desktop PC via a 3.5-to-2.5 inch HD adapter.

In all cases, unless it never worked on that PC (which means that the problem might be in that PC's USB port), I'd strongly suggest to back up all data on another disk.

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you got it! may need to get a 'powered' usb hub. another 'wall wart!', but will probably allow use of hub to power usb hdd!
good luck!

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It's probably NOT the voltage, but the current available at a given USB port. You might try using a USB cable that has two "A" connectors on one end that connect to the computer, one for power and data, the other is just for extra power. The other end of the cable should have the appropriate connector for your external drive. By connecting the second "A" plug to the computer, you double the current available to the external drive.

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Try a replacement USB cable first. If that does not fix the problem, then the USB to SATA adapter board is faulty, in that case you will need to take out the internal disk to replace the external enclosure.

see
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If unit is under warranty see : WD Support > Warranty Services > End User > Warranty Policy.

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there's no much need for instructions.
you just plug the hd into a USB port avaliable in your computer. the operating system should be able to recognize it a few seconds after you have plugged the hd into the usb port.

some hd may require for 2 usb to be connected to the computer for the computer to see it.. usually they come with a "y" usb cord. one goes to the hd and 2 usb type a cord go to 2 usb ports on the computer

to check to make sure the computer sees the hd. go into my computer and check if a removable storage device has appear.

also check your hd is on, some external hd may have switch to turn them on.
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