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Error message Message: 'Scanner failure, switch off and switch on again' Tried this it works for a short time then fails again. Any permanent cure please?

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Re: error message

We need to know Brand and model

So you need to tell us you have a HP all in one laser printer/scanner first!

Posted on Nov 19, 2007

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How do I solve the "scanner failure power off and on again" message for an h.p. 6110 officjet all-in-one printer/scanner/fax?

Hi Paul,

Scanner Failure usually results in Hardware Failure. However there is one step you can try. Try connecting the printer directly to wall outlet or any other power outlet and the issue should be resolved.


Apr 19, 2013 | HP OfficeJet 6110 All-In-One InkJet...

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I keep getting a "Scanner Failure" error message every time I try to make a copy. I have tried all the trouble shooting the HP manual suggests but still no luck. Anyone know how to get rid of this...

This series of HP all-in-one units have a common problem that, over time, the exposure lamp. which is florescent, goes dim. The scanner looks for the right amount of light, and if it doesn't see it, it gives you the scanner failure. In some rare cases, you can dismantle and clean the mirrors and lens in the scanner, but most of the time it doesn't work.
There are no parts available for this unit.

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My cx3200's control panel reads scanner error. I unlocked the transportation lock, turned off, turned on. It stayed off for about 2 minutes then came right back on. While the error light was off tried to...

The only things that can cause a scanner error on this unit is a complete scanner harware failure or the scanner lock. With the unit on lock the transport lock and unlock it a few times quite forcibly. Then leave it in the unlocked position and power off and on again. If the light returns then at his point I think a new printer will be needed.

Jan 18, 2010 | Epson Stylus CX3200 All-In-One InkJet...

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Try to print--scanner failure appears

I think your printer has been, for some time now, trying to tell you something and the scanner failure message
is the last in a series of messages.

First, the copier and the printer and the scanner worked fine, "for years",
Then, the copier stopped accepting scans, while printing from data sent by your computer.
Then, you received a scanner failure message again, and will not accept data from your computer, and
"won't print at all"

Your printer/scanner/copier/fax has needed service for some time after years of continuous service.

Evaluate now, based on its initial cost and the lesser cost of All In Ones whether you have already
obtained sufficient service to amortize the cost over time, and you may conclude that service is eitherr
cost effective or ineffective at this time.

Apr 17, 2009 | HP Printers & Copiers

1 Answer


Try this --
Cartridge Error 50C
Your print cartridge has shorted.

  1. Power off your All-in-One and unplug it.
  2. Plug in your All-in-One again and turn it on.
  3. Uninstall and then reinstall your cartridges.
  4. If this does not resolve the issue, try the troubleshooting steps for the other cartridge errors below.
Cartridge Error
Complete the following instructions:
  1. Power off your All-in-One.
  2. Use both hands to lift up the scanner unit until the scanner support holds it open.
  3. Turn the All-in-One on. The print cartridge carrier moves and stops at the loading position, unless the All-in-One is busy.
  4. Remove the color print cartridge.
  5. Lower the scanner unit until it is completely closed.
  6. If the error message reappears, replace the black print cartridge with a new print cartridge.
    If it does not repeat steps 1-3 and then go to step 7.
  7. Reinstall the color cartridge and remove the black print cartridge.
  8. Lower the scanner unit until it is completely closed.
  9. If the error message occurs again, replace the color cartridge.
  10. If an error message reappears, repeat steps 1-3 and reinstall both print cartridges.
  11. Lower the scanner unit until it is completely closed.
  12. If you receive the error message again, replace both cartridges

Nov 18, 2008 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Won't scan nor fax

HP multi units are notorious for scanner failures. It is just a weak component in their machines. I have seen this time and time again. The only solution is to change the scanner out or purchase a different machine. Just keep in mind the notoriety HP has which failed scanners. If you want to venture into the replacement of the scanner the following website might have the product you are looking for. Otherwise, search around the net for a scanner assembly unit for the OJ7310. But, be prepared scanner units are not cheap.
Check here

Nov 13, 2008 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

Scanner Failure

The only thing I can surgest is that you check installed programs I found that the 750 is very fussy about being the only kid on the block. Maybe worth trying a commercial program that says it will remove "junk" from your hard drive

Aug 24, 2008 | HP PSC 750 All-In-One InkJet Printer

2 Answers

Error message

Unfortunately, if an HP scanner quits functioning, the whole unit is dead. You may want to unplug the printer from its power source and USB cable for about 5 minutes, plug them all back in and then retry. Sometimes, a scanner job can get stuck in the spooler and cause the whole thing to stop working until the job is done (even though there isn't a job to do). I had this issue once and this worked.

Jan 20, 2008 | HP OfficeJet 7110 All-In-One Thermal...

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Scanner failure

scanner failure, turn unit off and back on, does not help

Oct 01, 2007 | HP OfficeJet d145 InkJet Printer

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