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Problems with an external Hardisk

I have an Acer 80GB external hard disk which is approx 3-4 years old. I have never had any problems until recently, however in the last couple of days, when I connect it to the computer, the light is on constantly and when I try to access it I can't. I have tried formatting it, but but it does not seem to go any further than trying to go the formatting window. Any ideas I have tried deleting but that does not work either.

Thanks.

Andrew

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Hi Andrew,
I can suggest a few things but does not sound good. I am assuming you are on a PC-Windows.

1. Try the drive on another computer. If it acts the same, you have ruled out a configuration or driver issue conflict on your computer and you can focus on the drive. If it works on another computer, then you would need to go into your original computers device manager to see what errors you are getting.

2. If the drive does not work elsewhere then about the only thing you can do is replace the cable... assuming it is replaceable.

3. Not that this is a fix but I have had drives that failed to work properly and, after being put in the refrigerator for an hour or so, I could get to spin up long enough to get files off them before they got hot again and stop working. As I say, this will not fix anything but it may confirm that it is defective. Don't laugh but why this sometimes works is heat sensitive IC's, poor solder connections or some disk alignment mech. problems that stop the drive from working at or above room temp.

If the drive is history, probably more cost effective to just replace it unless it is under warranty.

Hope this helps!

Posted on Jul 21, 2009

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