Question about Bose Wave Radio

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I own a bose radio/cd (top load) with pedestal. Last night one lightning strike affected power in my home before I could get things disconnected. Now with everything reconnected, my radio FM and AM is very staticy -- even on close strong stations that my cheaper radios are having no trouble with. Since the power cord is the FM antenna, I have played around with it for best reception, and it still has some noticable static. Before this happened there was no static at all, no matter how the cord was situated. BTW, everything was plugged into a surge protector. What do you think the problem is? How expensive would be the repair? Where is the closest repair place to Derry, NH?

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  • Bose Master
  • 12,718 Answers

The tuner section may have been toasted by the power surge that affected your home. See if there is another option for an antenna connection and try that. If not, then it does not appear you have much choice.

U might want to contact Bose for an authorized factory repair station in your area.

Posted on Apr 01, 2017

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Posted on Jan 02, 2017

  • 20 Answers

SOURCE: bose wave radio static only

Try replacing the battery (turn it over, have a look on the bottom there will be a door for a battery) and then trying it. Alternatively connect a aerial as it sounds like a reception problem.

Posted on Dec 11, 2008

  • 1 Answer

SOURCE: no fm or am reception on my bose wave alarm clock radio

I had the same problem took off the two screws in the back and one under the cd cover once I took it apart the am rod was loose i put a piece of duct tape to hold it down and it works great, don't drop it anymore

Posted on Mar 25, 2009

  • 74 Answers

SOURCE: i have a bose wave radio and cd player the cd

you sure have a problem with your cd pick up unit or servo drive,for that must bring it to your local repair shop
as for the poor recepcion olease try a better antena

Posted on Dec 18, 2009

neutronrace
  • 66 Answers

SOURCE: CD player on Bose radio started making a click sound

did you clean the laser inside? that a thing I would do first
after that mail us again

Posted on Feb 15, 2010

BillB-SA
  • 2761 Answers

SOURCE: Following a direct lightning strike to our pole

Bose does not release their schematic diagrams or parts lists, so factory maintenance is about the only way to go. You can start the process by visiting www.Bose.com, but be ready for some sticker shock. Before you do anything though, every Bose has a line fuse inside the case. The location varies by model and date of manufacture, but if you open the case it will be simple to locate. Check it, and replace it if necessary. The fuse is there to safeguard electronics against power surges, so it is your likely culprit.

Bill B

Posted on Aug 01, 2010

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Unfortunately, Bose does not release their parts lists or schematics, effectively creating a monopoly for parts and repairs. In fact, their web site says that the Bose factory is the only option for service or repair. They used to list a flat rate repair charge on the web site, but removed it - probably because it scared too many people. Their troubleshooting guide (below) might help, but it's very simplistic.

Before you invest in expensive factory repair on one of these trouble prone sets, you might want to investigate the new HD radios -- better sound at a MUCH lower price.

http://www.bose.com/controller?event=VIEW_STATIC_PAGE_EVENT&url=/customer_service/owners/troubleshoot/index.jsp

Jul 09, 2009 | Bose Wave Radio II

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Display stays in dim mode AWR1-1W (later version) brief power outage


Yes I think you're right.

You are lucky this is all it is.

Bose do not seem to supply spare parts direct to the consumer, and I'm afraid lightening isn't covered in their warranty. If you want to return the unit to Bose, first you need to call them to obtain a Return Material Authorization (RMA) number. This number helps them track the status of your product. In the United States, call 1-800-367-4008. Monday through Friday, 8:30 AM to 7:00 PM ET and Saturdays from 9:00 AM to 3:00 PM ET. International customers, click here to find the facility closest to you.

Have the following information available when you call:
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  • Serial number(s): Please note that Lifestyle® systems have separate serial numbers for the music center and Acoustimass® module
  • Date of purchase
  • Details of the problem you are experiencing
  • If your product is no longer covered under warranty and you plan to send it to Bose Corporation for repair, please have your credit card number available.
Alternatively - find another damaged system with a different fault, and swap assemblies.

Hope this helps.

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