Question about Canon imageRUNNER 5020i Copier

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My 5020i can print from networked computers and scan to e-mails but it is unable to scan to a folder on the server. When i go to send/new/file/windows (SMB) / it wont allow me to browse the network Any suggestions??

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Use the rui to setup destination \\computername\filename the file must be shared and the computer must need a username and password

Posted on Sep 12, 2009

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I can print but i cant scan to my network printer


Network changes?, Scan folder on the PC still setup for the scan, or is this scan to email issue, mail server problems?

Mar 13, 2015 | Konica Minolta Bizhub C253 Copier

1 Answer

Xerox WC 3220 scan to e-mail problem with external smtp server(ISP). I am trying to configure the scanner to send mail. I follow up the instructions in the manual. When I try to test it I got smtp error ...


You can always find answers to your Xerox questions at www.xerox.com/support .

The 3220 does NOT support SSL, please verify if your email service is requiring SSL transmission. (Port 445 or 587 are indicators of SSL email requirements.) There are free email providers that will still send on port 25 without SSL. Xerox does not provide a list however so you will need to research these yourself.

Instructions for setup scan to email below:
Configure the Machine for Scan to E-mail
IMPORTANT: Obtain the following information from your e-mail service provider before configuring the machine for Scan to E-Mail.
  1. What is the host name or IP address of the SMTP server?
  2. What port number does that SMTP server require?
  3. Does the server require authentication login? If so, what format does the server expect the login? (Does the server require the full e-mail address or just the part before the @ sign?)
  4. Does the e-mail server require POP3 before SMTP authentication? If so, obtain the POP3 settings (POP3 host name or IP address, port number, and login name/password).
  5. Does the server require SSL or TLS encryption? If so, ask your e-mail provider to provide you with an e-mail server that does not use SSL or TLS encryption as the printer does not support SSL/TLS encryption for e-mail authentication.

    NOTES:
    • If you are provided with a new e-mail server to use, questions 1 - 7 will need to be answered again.
    • Xerox does not provide a list of e-mail providers that do not require SSL/TLS encryption for e-mail authentication.
    • If unable to find an e-mail service that does not require SSL or TLS encryption, See theRelated Items below for information on how to Install the Network Scan program for a Windows OS or how to Install the USB Scan Driver for a Macintosh OS. Once the scanned file is stored on your computer, it can then be e-mailed from your computer as an attached item/file in a new e-mail.
  6. What is the attachment size limit on the account on that server?
  7. What 'From' address will the printer use for Scan to E-mail? The From address should be a valid e-mail address for the e-mail server that the printer will use. Ask the e-mail provider if authentication is required if the login name (above) is allowed to be used for the From address the printer will use.

    If you do not know the answer to the questions above, contact the people that control the e-mail server you want the machine to use for Scan to E-mail. The following parties can provide you with additional assistance:
    • If the e-mail server is inside your company's network, contact the E-mail Server Administrator to obtain the required settings.
    • If the e-mail server is outside your company, contact the Technical Support for that e-mail service to obtain the required settings. This may be your Internet Service Provider (ISP), or a 3rd party E-mail Service Provider.
Configure the Machine's E-mail Settings Using CentreWare Internet Services (CWIS)
After you have obtained the above information, configure the machine's e-mail settings using CWIS.
  1. Access CWIS. See the Related Items below for additional information.
  2. Click on the [Properties] link.
  3. In the Properties section on the left side of the window, click on the [+] symbol next to theProtocols folder to expand the list of options.
  4. Click on the [SMTP Server] link.
  5. Click on the [IP Address] or [Host Name] radio button.
  6. Enter the IP address or domain (host) name of the SMTP (e-mail) server in the field provided.

    NOTE: If you use an IP address for the SMTP server, verify that the IP address for the server will not change. If the SMTP's server IP address changes, the machine will be unable to Scan to E-mail until the machine's SMTP Server address entry is edited with the new SMTP server IP address. If necessary, contact your E-mail Administrator to verify how the IP address has been assigned to the SMTP server.

    NOTE: If using the domain (host) name, make sure DNS is enabled on the machine. By default, DNS is disabled. To enable and configure DNS settings, click on the Properties tab, click on the TCP/IP link under the Protocols folder, enter the required DNS settings for your network in the DNS/DDNS field, and then click on [Save Changes]. Contact your Network Administrator to obtain the correct DNS settings.
  7. Enter the port number used by the e-mail server, from 1 to 65535, in the field provided. The default port number is 25. If you use an IP address for the SMTP server, verify that the IP address for the server will not change.

    NOTE: If you use an IP address for the SMTP server, verify that the IP address for the server will not change. If the SMTP's server IP address changes, the machine will be unable to Scan to E-mail until the machine's SMTP Server address entry is edited with the new SMTP server IP address. If necessary, contact your E-mail Administrator to verify how the IP address has been assigned to the SMTP server.
  8. If authentication is required, insert a check mark in the SMTP Requires Authentication check box.
  9. In the SMTP Server Login Name field, enter the SMTP login name.
  10. In the SMTP Server Password field, enter the SMTP password and then retype the same password in the Verify Password field.
  11. If the E-mail server requires POP3 before SMTP authentication, continue with step 13. Otherwise skip to step 17.
  12. If POP3 before SMTP authentication is required, insert a check mark in the SMTP requires POP3 Before SMTP Authentication check box.
  13. In the POP3 Server and Port field, enter the IP address or domain (host) name of the SMTP (e-mail) server and the port number. The default port number is 110.
  14. In the POP3 Server Login Name field, enter the POP3 login name.
  15. In the POP3 Server Password enter the POP3 password and then retype the same password in the Verify Password field.
  16. Click on the [Save Changes] button.
  17. In the Properties section on the left side of the window, click on the [+] symbol next to the E-mailfolder to expand the list of options.
  18. Click on the [E-mail] link.
  19. Click on the [E-mail Setup] link.
  20. In the Default [From:] Address field, enter the from E-mail address that the printer will use for sending E-mail.

    NOTE: If you do not want the from address that the printer will use to send E-mail to be automatically copied on any E-mail that is sent from the printer, make sure that the check box next to Always prompt for file format setup before scanning is not checked. Additionally, the following default settings can be set for Scan to E-mail:
    • Default Original Type - Available options are: Text, Text/Photo, and Photo
    • Default Scan Resolution - Available options are: 100 dpi, 200 dpi, and 300 dpi
    • Default Attachment Type - Available options are: PDF, TIFF - Multi Page, and TIFF - Single Page
    • Default Scan Color - Available options are: Mono, Gray, and Color
    • File Format Setup Prompt - Leave this box unchecked if you do not want to be prompted for the file format each time you Scan to E-mail.
    • Conformation Sheet - Available options are: On Errors Only, Always, and Off
  21. Click on the [Save Changes] button.NOTE: See the Related Items below for information on how to Scan to E-mail. When Scan to E-mail is successful, it is recommended to print a copy of the SMTP Server settings and E-mail Setup settings from CWIS for your records. If Scan to E-mail fails in the future, refer to these settings.
Configure Additional E-mail Security Settings (Optional)
For additional security when sending e-mails, the machine can be configured to require the sender to be authorized prior to using the machine's Scan to E-mail service. This is an optional security feature for Scan to E-mail and is disabled by default.
Authorized users for Scan to E-mail can be configured using CWIS. Up to 2,000 users can be registered.
  1. Access CWIS. See the Related Items below for additional information.
  2. Click on the [Properties] link.
  3. In the Properties section on the left side of the window, click on the [+] symbol next to the E-mailfolder to expand the list of options.
  4. Click on the [User Authentication] link.
  5. Insert a check mark in the Enable Auth User check box to enable user authentication.
  6. If necessary, insert a check mark in the Enable Guest Account check box to allow guest access. If this option is enabled, enter a login name and password for the guest account in the fields provided.
  7. Click on the [Add] button to add new accounts.
  8. Enter a username, an authentication ID, a password and an e-mail address in the fields provided.
  9. Click on the [Save Changes] button. The user will be added to the User Authentication List.

Nov 04, 2013 | Xerox WorkCentre M20i All-In-One Laser...

1 Answer

Copystar CS-C3225 color copier scanner. The Scan to Email quit working. It says Unable to find SMTP server. A Windows box and an iMac print to this. We updated the driver on the iMac for this and n


Updating a driver would not affect the mail server settings. could be a firewall issue but i doubt it. is the smtp server on your lan or are you using a hosted mail solution? the only things that matter there are the ip address of the smtp server, authentication, ssl (or not), port numbers, default from address, dns settings, and message size. the mail function is totally independent from you computers operation unless an on site server or workstation is hosting the smtp server.

Jan 10, 2013 | Copystar Cs-C3225

1 Answer

My Kyocera KM-1650 has been relocated and now the scanner won't work but it stills prints on the network.


u need a software called scanner utility to be able to scan to a folder on the pc u connected to.Unless u scanning to e mail then ur new server has different network details

Nov 25, 2010 | Kyocera Mita KM-1650 All-In-One Printer

1 Answer

Konica Minolta Bizhub c203 printer will print from all computers in our network, but has stopped scanning


where do u scan e mail or folder? if e mail your smtp server ip may have been deleted/changed if folder the path may have changed/deleted or password changed on the server/desktop

Apr 05, 2010 | Konica Minolta Bizhub c203 Copier

1 Answer

Scanning problems with canon imagerunner 5020i


if you are using the i send function check smtp server settings
scan to email etc.
if you are using old fashioned pull scanning check your network scangear setup

May 20, 2009 | Canon imageRUNNER 5020i Copier

2 Answers

Canon imagerunner 5020I


Hello loosends,
I can merely make a hypothesis. If you can still print to the device and make copies, then something on your network has changed. Typically it has to do with the smtp server or the dns server. The changes can be brought about by many things. Operating system change (E.G. Vista) , Internet service provider changes, permission changes (your I.T. guru would know about all these , especially the latter) or some other network wide change that I have no way of knowing. Typically if there were an inability to reach an e-mail address or for that matter a shared folder the copier will spit out an error report basically saying that a data transmission failed. However, if permissions to accept scanned documents to e- mail or folders have been changed, which might cause denial of delivery, the copier will know its on a valid network and configured properly and may have no reason to generate an error report as all the criteria it looks for have been satisfied. Meanwhile the scanned document goes out into binary limbo. I guess the question that should be posed is"what if anything possibly changed on your network" about a month ago?

Jul 02, 2008 | Canon imageRUNNER 5020i Copier

4 Answers

SMB settings error.


if i remember right, the settings should be:
server: 192.168.1.10 / or server name
folder: Sbssvr1\Scans\SCANS
and if still not working, try give some user name and pwd, some networks require this.

Apr 24, 2008 | Konica Minolta bizhub C250 All-In-One...

2 Answers

Konica Minolta bizhub 350 - can't network scanner


Unless you are scanning to e-mail in which case you will need to put in the SMTP mail server settings into the admin section of your network settings.

Mar 07, 2008 | Konica Minolta bizhub 350 All-In-One Laser...

1 Answer

Error: "You may be able to send mail but not receive it. Unable to access your remote folder on the network"


Microsoft provides a patch that will need to be applied to the Exchange Server. This patch can be found at ftp://ftp.microsoft.com/bussys/winnt/winnt-public/fixes/usa/nt40/hotfixes-postSP4/Rnr-fix/rnr-fixi.exe. The server will need to be rebooted. The end user should then be able to connect using the IMAP4 client.

Sep 14, 2005 | NEC MobilePro 750

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