Question about eBay Auctions

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I did not receive the item in the picture? Did the seller put the wrong items in the order? Does the customer have the item I saw on line?

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  • Kevin Shafer
    Kevin Shafer May 11, 2010

    What is the link to the auction?

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Sometimes sellers put the wrong picture just to have their item sold. Be careful next time since there are a lot of scams, too.

Posted on Jul 21, 2009

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Contact the seller to see what their returns terms and conditions for an exchange for the correct item
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EBAY-Money Back Guarantee
Here's how it works:
EBAY Money Back Guarantee covers your purchase price plus original postage for virtually all items on eBay.com.au. we guarantee you'll get the item you ordered or your money back.
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How do I get a refund on a wrongly purchased item?


What payment method? What are the terms and conditions from the seller? Was it a distance selling purchase that was not an auction?

Sep 13, 2014 | Computers & Internet

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According to the Paypal process when you file a claim for an item that is significantly not as described, you must return the item at your cost in order for Paypal to issue a refund for the amount you paid, not the return shipping costs. You have 10 days to provide Paypal with a tracking number. Paypal doesn't allow you to post a reply. You send the item back or in 10 days the claim is closed.
Buyers are being forced to pay to received goods the seller didn't described accurately, and in some cases, honestly.
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If a buyer doesn't like something or changes their mind, and wants to return it, then the return shipping should be paid by the buyer.

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if you paid the item and never received it, you need to file an Item not receive case on eBay. You need to log in to your account then hover your mouse to customer support on the upper right and click resolution center in the drop down. then click i haven't received it yet under I bought an item. although you only have 45 days starting the day you purchase the item to file a case. you can do it as well on PayPal's end if you used PayPal in paying for it. You can contact eBay and report the seller, it's also your discretion to leave negative feedback and low ratings as well.

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Communicate with your seller through the links paths to "Contact Seller" or "Send Message" on the finished auction page. or from "My Ebay" Use the item number or title in Completed Auctions search (left side) to find it if you haven't saved emails with links. Customs will send it back to him if is not illegal or prohibited merchandise. Contact Paypal Resolutions for reimbursement as a last resort - (Item Not Received report.) Sellers are required to provide proof of shipping (and other compliance) to Paypal.

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