Question about eBay Auctions

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I did not receive the item in the picture? Did the seller put the wrong items in the order? Does the customer have the item I saw on line?

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  • Kevin Shafer
    Kevin Shafer May 11, 2010

    What is the link to the auction?

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  • Master
  • 2,185 Answers

Sometimes sellers put the wrong picture just to have their item sold. Be careful next time since there are a lot of scams, too.

Posted on Jul 21, 2009

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It took so long to receive my order that I ordered the same merchandise from someplace else I bought from Daily sale there was no return label included how do I return the unwanted items


Ask seller for RMA (return merchandise authorization) and return policies (prepaid shipping label, restocking fees, etc).
You can check the seller website for return policies or you can call the customer service and obtain an RMA (usually required).

Return merchandise/material authorization (RMA) is an e-commerce term that describes an arrangement in which the supplier of a good or product degrees to have a customer or client ship that item back to them in exchange for a refund or credit.

Dec 18, 2017 | The Computers & Internet

1 Answer

I tryed yo place a order through paypal but computer went down i have received double the items & also been charged £208.22 through paypal


Try contacting your seller to resolve this issue. The seller will be able to have you return one of the items and they will credit your PayPal account (after they receive the item).
You may contact PayPal, but they may only be able to help you after you've returned the item (with proof of delivery, etc.) but you have still not received the refund (credited) to your PayPal account.

Nov 13, 2017 | PayPal Computers & Internet

1 Answer

How do I return 2 batteried that are the wrong ones. I just ordered 2 of the right ones.


Contact the seller to see what their returns terms and conditions for an exchange for the correct item
did you order the wrong item or did they send the wrong item if it was their fault you may have more rights but that all depends on your local consumer regulations

Nov 05, 2016 | Cars & Trucks

1 Answer

Never got my order it has been a month is coming from England now is taken off the site


EBAY-Money Back Guarantee
Here's how it works:
EBAY Money Back Guarantee covers your purchase price plus original postage for virtually all items on eBay.com.au. we guarantee you'll get the item you ordered or your money back.
    1)Open a request: let the seller know you haven't received the item. Select "open a request"
    2)Not resolved? If you're waiting for a response, you can check the status of your request. If you're not happy with the sellers resolution after three business days of opening your request.
    3)We'll get your money back fast: You'll get an answer back within 2 days, and if your request qualifies, we'll send you a refund.
Customer Service

Amazon Contact Number
0011 1 206-266-2992

Nov 21, 2015 | Amazon Kindle Paperwhite special offers

2 Answers

Need to get in touch with amazon put wrong delivery address


Go to your account, select your orders. where you see the item with the wrong address, select contact seller next to that item and contact them as soon as you can. If they dispatch to the wrong address before you contact them, it's your fault and you take the loss

Jan 22, 2015 | Home

1 Answer

How do I get a refund on a wrongly purchased item?


What payment method? What are the terms and conditions from the seller? Was it a distance selling purchase that was not an auction?

Sep 13, 2014 | Computers & Internet

1 Answer

I paid for my item through paypal and shipment was rejected at customs


Communicate with your seller through the links paths to "Contact Seller" or "Send Message" on the finished auction page. or from "My Ebay" Use the item number or title in Completed Auctions search (left side) to find it if you haven't saved emails with links. Customs will send it back to him if is not illegal or prohibited merchandise. Contact Paypal Resolutions for reimbursement as a last resort - (Item Not Received report.) Sellers are required to provide proof of shipping (and other compliance) to Paypal.

Nov 06, 2009 | PayPal Accounts

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