How do i fix my microsoft wireless mouse 5000 both light green and red are on permanently and the optical bluetrack is off ?

Have you syncronized it with the receiver?
Normally you press a button on receiver then press another button on underside of mouse to sync it.

On the adapter there is a small red button. This button must be pushed, then the red button on the bottom of the mouse must be pushed. The mouse light should blink and you should be able to use it.

press connect on the wireless device...let go and then within 5 seconds press the button on the bottom of the keyboard. Repeat the same steps for the mouse whther its working or not. The problem usually is that the keyboard and mouse are on the same "Wireless Channel" and only resyncing them puts them on a seperate channel, hope this helps.
Erick

Hello,

maybe the battery?
follow the steps below to troubleshoot the mouse
Wireless mouse does not respond (generic instructions)

Try to Resynchronize your device with the receiver(connector)
Follow these steps.:
Note When you synchronize the mouse or the keyboard with the receiver, put the device near the receiver and put other wireless keyboards and mouse at least 6 feet away.
1. Press the button on the receiver, and then verify that the light on the receiver starts to blink.
2. If a dialog box appears on the screen in several seconds, follow the instructions that appear on the screen. Otherwise, go to the next step.
2. Press and release the Connect Channel button on the bottom of the mouse or the keyboard.
3. Check the green light on the receiver. A steady green light means the synchronization was successful. If the problem persists, try steps 1 through 3 again.
For the Wireless Notebook mouse: This issue can occur if the micro-switch on the bottom of the mouse is not released. Use a pin or a pen to try to release the button if it is depressed.
or
Try different port and restart your computer.
or
Reinsert the batteries or install fresh batteries
If you have the possibility check whether the problem is because of your computer or the device, try the mouse or the keyboard on a different computer.

go make sure your battery works or...(this happened to my friend i laughed at him):maybe u putted the battery upside down lol

The flashing red and green lights means that now it's in discoverable mode and it's time to add it as a bluetooth device.

If you know that the battery is good then try this next. There is a VERY tiny shark-fin shaped spring-loaded button on the bottom of the mouse that is pressed in, when you insert the receiver, while the mouse is not in use, that turns off the mouse to save the batteries. If you haven't used the mouse in a while, it can get stuck in the in position, so that when you pull out the receiver, it doesn't spring out and turn the mouse on (indicated by the red light on the bottom). If you notice that the light isn't coming on. Just try manually pushing in the little shark-fin thing a couple times to make it spring back out. After a couple times, you should be able to get it unstuck and the red light should come on.

dear,

The small notch in usb device socket under the mouse was malfunctioning. If you press this notch you will find the mouse red light blink. If you further try pressing this notch at some point the mouse red light comes on constantly. Thats it, hold it there and try to connect first by pressing the usb device connect switch and then the mouse connect switch. The moment the connection is made the usb device stops blinking and the red light on the mouse starts blinking. Wow, it works now. Some one might just open the mouse and fix this microswtich for a permanent solution.

regards,

hope it will fix your problem

try using an eraser on the contacts if you can reach them. Sounds like dirt/corrosion build-up.

Try fresh battery and if one on the pack doesn't work, try another --make sure the batteries are NEW and scrape contacts in mouse with emery board a bit and blow out sand --contacts can oxidize.