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Posted on Jul 18, 2009

Arc mouse doesn't move pointer (scrolls & clicks ok)

My Arc mouse is scrolling and clicking OK, but when I move it the mouse-pointer on the screen does not move. it used to work and it gradually stopped working. i a moving it over a blank piece of white paper, no strange colour or texture. there is no light coming out of the bottom - i can see bulb(s?) in there but not lit. could it need new bulb(s?)?

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  • Posted on Mar 02, 2010
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Call Microsoft at 800-360-7561 and they will replace it. All you will have to give them is the PIN number located under the battery's. You will not even have to return the original Arc mouse. Must be a big problem for them

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  • antnate Mar 11, 2011

    just called microsoft for a replacement arc, they are sending me out one in a few days! thanks!

    ant.

  • Anonymous Mar 26, 2012

    Wow! I called today, 3/26/12 & they're sending me out a new one too. Apparently Microsoft covers (replaces) all their hardware for 3 yrs. No charge for shipping, no hassles. Thank you!!

  • Donald Watson Feb 08, 2013

    hi there any number that we could phone in South Africa

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  • Posted on Apr 01, 2014
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How about United Arab Emirates number?

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  • Posted on Feb 08, 2013
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Hi there any number that we could phone in South Africa

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