Question about Microsoft ARC Mouse

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Arc mouse doesn't move pointer (scrolls & clicks ok)

My Arc mouse is scrolling and clicking OK, but when I move it the mouse-pointer on the screen does not move. it used to work and it gradually stopped working. i a moving it over a blank piece of white paper, no strange colour or texture. there is no light coming out of the bottom - i can see bulb(s?) in there but not lit. could it need new bulb(s?)?

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Call Microsoft at 800-360-7561 and they will replace it. All you will have to give them is the PIN number located under the battery's. You will not even have to return the original Arc mouse. Must be a big problem for them

Posted on Mar 02, 2010

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  • antnate Mar 11, 2011

    just called microsoft for a replacement arc, they are sending me out one in a few days! thanks!

    ant.

  • kimkimberlyb
    kimkimberlyb Mar 26, 2012

    Wow! I called today, 3/26/12 & they're sending me out a new one too. Apparently Microsoft covers (replaces) all their hardware for 3 yrs. No charge for shipping, no hassles. Thank you!!

  • Donald Watson Feb 08, 2013

    hi there any number that we could phone in South Africa

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How about United Arab Emirates number?

Posted on Apr 01, 2014

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Hi there any number that we could phone in South Africa

Posted on Feb 08, 2013

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I just called this number and they are shipping mine too in 3 days! Never seen product replacement/customer service this good! So glad I googled that my mouse stopped working before running out and spending $50 again!!!!

Posted on Jun 12, 2012

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Posted on Jan 02, 2017

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1 Answer

Samsung laptop cursor tweeking


Step 1


1. Open Mouse by clicking the Start button, clicking Control Panel, clicking Hardware, and then clicking Mouse.
2. Click the Pointer Options tab, and then do any of the following:

To change the speed at which the mouse pointer moves, move the Select a pointer speed slider towards Slow or Fast.
• To make the pointer work more accurately when you're moving the mouse slowly, select the Enhance pointer precision check box.
To speed the process of selecting a choice when a dialog box appears, select the automatically move pointer to the default button in a dialog box check box.
To make the pointer easier to find when you move it, select the Display pointer trails check box, and then move the slider towards Short or Long to decrease or increase the length of the pointer trail.
To ensure that the pointer doesn't block your view of the text you're typing, select the Hide pointer while typing check box.
To find a misplaced pointer by pressing the CTRL key, select the Show location of pointer when I press the CTRL key check box.

Change mouse settings
http://windows.microsoft.com/en-US/windows7/Change-mouse-settings


Step 2


If you are using touchpad, try reducing the Touchpad sensitivity and check

1. Click on the "Start" icon in the lower left corner of the screen. Select "Control Panel." Next select "Mouse" under "Hardware and Sound." You can also left-click the touchpad while the cursor is anywhere on the desktop. From that screen, choose "Mouse Pointers."
2. Select the "
Buttons" tab at the top of the dialog box that opens. This shows the type of touchpad device installed on your laptop.
3. Set the touchpad for right or left-handed use from this dialog box. You can adjust the double click speed of your computer as well. When you finish making any changes, click "
Apply."
4. Pick the "
Device Settings" tab from the dialog box now. You can see the touchpad for your Vista machine highlighted on this screen. Select "Settings."
5. Read the information provided in the next dialog box. It gives you options for tapping your
touchpad, using the buttons, scrolling, pointer motion and sensitivity.
6. Make any changes you want from the various topics. When you make a change, click "
Apply." Click "OK" when you finish making all your changes.
7. Do some work on your computer for a while, If the touchpad is still too sensitive, return to the "Mouse" menu and continue to adjust the settings until you get them just the way you want them.


Step 3

If the issue persists try to perform a clean boot and check whether the issue is still persists.

Follow the steps mentioned in the article given below.

How to configure Windows Vista to start in a "clean boot":

http://support.microsoft.com/kb/929135

Note:Once the troubleshooting is over, reset the computer to start as usual.


Also I would suggest you to keep in touch with mouse manufacturer

Oct 10, 2012 | Samsung SENS R460 LAPTOP LCD SCREEN 14.1"...

1 Answer

The cursor jumps around on my ASUS K501J notebook.


Step 1


1. Open Mouse by clicking the Start button, clicking Control Panel, clicking Hardware, and then clicking Mouse.
2. Click the Pointer Options tab, and then do any of the following:

To change the speed at which the mouse pointer moves, move the Select a pointer speed slider towards Slow or Fast.
• To make the pointer work more accurately when you're moving the mouse slowly, select the Enhance pointer precision check box.
To speed the process of selecting a choice when a dialog box appears, select the automatically move pointer to the default button in a dialog box check box.
To make the pointer easier to find when you move it, select the Display pointer trails check box, and then move the slider towards Short or Long to decrease or increase the length of the pointer trail.
To ensure that the pointer doesn't block your view of the text you're typing, select the Hide pointer while typing check box.
To find a misplaced pointer by pressing the CTRL key, select the Show location of pointer when I press the CTRL key check box.

Change mouse settings
http://windows.microsoft.com/en-US/windows7/Change-mouse-settings


Step 2


If you are using touchpad, try reducing the Touchpad sensitivity and check

1. Click on the "Start" icon in the lower left corner of the screen. Select "Control Panel." Next select "Mouse" under "Hardware and Sound." You can also left-click the touchpad while the cursor is anywhere on the desktop. From that screen, choose "Mouse Pointers."
2. Select the "
Buttons" tab at the top of the dialog box that opens. This shows the type of touchpad device installed on your laptop.
3. Set the touchpad for right or left-handed use from this dialog box. You can adjust the double click speed of your computer as well. When you finish making any changes, click "
Apply."
4. Pick the "
Device Settings" tab from the dialog box now. You can see the touchpad for your Vista machine highlighted on this screen. Select "Settings."
5. Read the information provided in the next dialog box. It gives you options for tapping your
touchpad, using the buttons, scrolling, pointer motion and sensitivity.
6. Make any changes you want from the various topics. When you make a change, click "
Apply." Click "OK" when you finish making all your changes.
7. Do some work on your computer for a while, If the touchpad is still too sensitive, return to the "Mouse" menu and continue to adjust the settings until you get them just the way you want them.


Step 3

If the issue persists try to perform a clean boot and check whether the issue is still persists.

Follow the steps mentioned in the article given below.

How to configure Windows Vista to start in a "clean boot":

http://support.microsoft.com/kb/929135

Note:Once the troubleshooting is over, reset the computer to start as usual.


Also I would suggest you to keep in touch with mouse manufacturer

Oct 08, 2012 | ASUS K50IJ Notebook

1 Answer

How do I enable my touchpad scrolling feature?


Right-click on the desktop, then click "Personalize."

Click "Change mouse pointers." This opens the mouse properties window.

Click the "Gestures" tab in the mouse properties window.

Click the "Use Vertical Scroll Function" and "Use Horizontal Scroll Function" check boxes.

Click "OK."

or you might

click "Start" button in the lower left corner of your desktop.

Scroll up and hit "Control Panel."

Choose "Mouse."

Click the "Device Settings" tab.

Highlight the touchpad in the list of devices. Hit the "Enable" button.

Hit the "Apply" button and hit the "OK" button.


to disable


Go to the control panel to the Mouse options and click on the Gestures tab and there is an


option that under Virtual Scrolling "Enable Virtual Scrolling" disable that option and that


should stop the auto scroll.


hope this helps

Sep 01, 2012 | Dell Inspiron 1520 Motherboard

1 Answer

How to get the acer description to quit automatically coming on while computer is idle?


Hello, maybe it's on your screensaver, so to change or disable your screensaver, move your mouse pointer to a blank part of the desktop.
Right-click the mouse button, and scroll down to 'properties'. Left-click on 'properties'. This opens up 'display properties' . You will see some tabs along the top of this box, select 'Screen Saver' and you will see a screen saver drop-down box. Make a mental note of the current settings and try selecting a different one.Then left-click 'Apply' , then 'OK'
Regards,
nicam49

Oct 25, 2010 | Acer Aspire 7520-5185 Laptop

1 Answer

My touchpad scrolling doesnt work. how can i fix it?


  • Hi, this Information apply to the same application for the "Mouse" and "Pointer Device" to function properly.
    I. “To “Enable” the "Mouse" or (Pointer Device) using the Touch-Pad, go to, Control Panel, click (“Mouse) in the “Hardware and Sound” category; go to, “Device Settings” in the (Devices) block.
    II. “Highlight”; the item you want to (enable) this being the "Mouse" or “Pointer Device.” Click the (Enable) button, just below. Be sure to (Click) on the “Apply” button, and click OK.
    III. You may need to “Update Driver” Click on “Hardware, click “Properties,” click, on Driver.” If the, Update Driver (block) is not “Grayed-out” click “Update Driver,” click (OK), this will ensure that the application take effect.
    Note: Restarting the computer will configure system changes in the computer applications to prevent errors, and to finalize the (Installing / Uninstalling) of programs, and or (Enabling / Disabling) of Hardware.
    "Rating the solution is appreciated, thanks"

Apr 12, 2010 | Acer Aspire 5335-2257 Notebook

1 Answer

Scroll keeps moving foreward, meaning one push on wheel moves page 4 times and not one move.


Hello my friend,to customize your mouse settings,click Start, and then click Control Panel,click Printers and Other Hardware and then click Mouse.After that in the Mouse Properties dialog box, click the Wheel tab, increase the number to make your scroll wheel move faster, or decrease the number to make it move slower,then click Apply,click OK and your done.

Feb 06, 2010 | Logitech Cordless Mouse

1 Answer

My touchpad scrolling doesn't work, what to do?


“Hi let’s see if we can fix this problem”
I. “To “Enable” the Pointer Device using the Touch-Pad, go to, Control Panel, click (“Mouse) in the “Hardware and Sound” category; go to, “Device Settings” in the (Devices) block.
II. “Highlight”; the item you want to (enable) this being the “Pointer Device.” Click the (Enable) button, just below. Be sure to (Click) on the “Apply” button, and click OK.
III. You may need to “Update Drivers?” Click on “Hardware, click “Properties,” click, on Driver.” If the, Update Driver (block) is not “Grayed-out” click “Update Driver”, click (OK), this will ensure that the application take effect.
Note: Restarting the computer will configure system changes in the computer applications to prevent errors, and to finalize the (Installing / Uninstalling) of programs, and or (Enabling / Disabling) of Hardware.
Hope this Fix it.

Dec 06, 2009 | Toshiba Satellite A10-S177 Notebook

3 Answers

Touchpad scroll is not working in my laptop lenovo 3000G430


download synaptics pointer device off the net its free.

Aug 14, 2009 | Computers & Internet

1 Answer

Not smooth scrolling


To solve this problem please try followin:

1. If you have a a rollball mouse, try cleaning it. Sometimes it will prevent mouse curser to move freely.

2. Check following setting:

Start/Setting/Control pannel click Mouse option.
Select Pointer Options
Make sure "Enhance Pointer Percision" is checked and make sure you have pointer speed selected as you like.

Please rate my account if it resolve problem for you. Thank you.

May 08, 2009 | Computers & Internet

2 Answers

The small scrolling icon on Windows Vista


Hi,

1-Firstly you go to system control panel(Start button->setting->Control panel)
2-select the mouse option and click
3-you see the 5 option under it,select the pointer options
4-under the visibility option unmark Display pointer trails &
Hide pointer whilt typing option
and also check the pointer speed option under pointer option.
5-than ok..

Thanks,

Feb 10, 2009 | Microsoft Windows Vista Ultimate Edition

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