I'm still in my warranty period. barely. So, I will get the coil paid for, but the service is over $450. I am in total agreement that this is a manufacturer defect and should be recalled.
My tech said Carrier coils before 3 years ago were poorly designed. The tray beneath the coil didn't slope much, so up to 1/2" of water would sit on the coil and deteriorate it. Apparently they have built a better slope to the tray into the newer coil design, so our replacement should be better.
Problem #2. I have two units in my basement. I'm sure it's just a matter of time before the other goes out, and it won't be under warranty.
To add insult to injury, I had a Carrier unit installed in our last house and had to replace the A-coil on that unit too!!! Frustrating!!!
If Carrier does not pay for repairs and replacement of either unit, I will never use them again and will feel compelled to preach on every forum I can to spread the word that Carrier should be avoided.
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Re: I have to replace my Carrier coil.
Carrier did have some problem with coils but not as much aas Trane and other companies did. Contact Carrier direct and tell them whats going on and that you have always trusted Carrier to have a good product. They may pay for aprt of your coil replacment.Russ Carrier Dealer
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The best thing to do is to call Carriers customer service line or their tech. support number... often times the customer talking to the co. directly will get better results then the dealer talking to them...
The dealer does need to recover thier costs also... they do not make that much money on the initial installation...
It is worth a phone call or two for you to call the factory and tell them how you are going to tell all of your friends NEVER to buy any carrier products because they do not stannd behind them!!!
Your air temp should be at least 20 degrees cooler than the indoor air temp. This is ideal. But it sound like your unit is low on freon. When units get low they will freeze up. They will also freeze up if air flow is restricted on the inside coil or the fan quits on the external unit.
Hi, if you have a leak in the evaporator coil which this happens a lot and they came out and didn't try to make any attempts in finding and repairing the leak or they found it in the coil and didn't order a new one, this is against the law by E.P.A standards. They must make every attempt in making the repairs if it means replacing the coil, no if, ands, or buts!! Keep your receipts on them charging the system. Now that its out of warranty, I would call them and bring this up about not changing out the coil when the leak was found. I am sure they used dye to locate it.I have found more leaks in the evaporator coils then I care to count, and had to replace the coil. This is something you can't do on your own I must say, as it takes special equipment to do this job. I would call the Enviormental protection agency and tell Carrier you will do this, and report them. I bet they will stand behind it then. You have to get tough with them. I am a air conditioning contractor and know the law. The E. P. A. will get them on the ball trust me. This is bull+)_(*&%!* !! Don't let Carrier walk on you, this coil should have been put in the schedule to be changed out right away, not to continue to charge it to get you through. This is a 3 ton split system. Stay on them, this will be covered if you make the call and stay on them. The E. P. A. are very strict on this as this is why they have stopped us from venting freon into the air, they have very strict guide lines we must follow and Carrier did not follow them on your unit. Please keep me posted, and the best to you. Sincerely, Shastalaker7
the manufacture is only required to supply the part free of charge thru its warranty period. the installing company probably would only give a 1year labor warranty and honor the pparts thru the manufacture for 5 years but unless you paid additinal for an extended labor warranty i dont think you are going to have much luck. Make sure you change your air filters every 30 days a dirty filter is one of the biggest causes of evap coils prematurely leaking. Sorry wish i could be more help.
undersized is just that...you and I got taken to the cleaners.but i did put an adjustable vent in the cod air return vent duct next to the floor...it helped mine but i say some installers should.....well you know
You may call Delphi at 1.877.GO DELPHI (1.877.463.3574). If service is needed at any time during the warranty period, the purchaser will be required to furnish a sales receipt/proof of purchase indicating the date of purchase, amount paid, and place of purchase.
Customers who fail to provide such proof of purchase,or I assume when the product is out of the warranty period, will be charged for the repair/replacement of any Product.
I recently contacted Carrier Corp after our routine annual HVAC check on our residential system indicated that our 4 ton AC unit and 3 ton unit had leaking evaporator coils.
They basically told me to shove it in a very curt letter - In other words even though a leaking evaporator coil is a manufacturing defect they will not offer any financial assistance in replacing the failed evaporator coils.
I spoke to several HVAC engineers and they indicated Carrier has a high percentage of evaporator coils and compressor failures on residental HVAC systems.
The copper wall of the evaporator coil is being drawn thinner than in earlier years and the R22 being acidic slowly eats through the copper tubing.
Evaporator coils should not fail according to the HVAC Engineers if properly manufactured.