Question about HP Photosmart 3210 Printer

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Hi, I have an HP Lazerjet 1010 printer which i have been using for over 3 years with no problem at all. I tried to print something a few days ago and I suddenly got a 'USB cannot be recognised' message as soon as I connected the printer. I tried it on my other laptop and i got the same message. I've also used all the spare cables I have with no solution. Can u help? Thanks.

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To resolve the issue 'USB cannot be recognised' you need to check the bios to make sure all USB ports are enabled. To enable the ports right click on ‘my computer’ and then click ‘properties’ and when the properties window opens, click on the ‘hardware’ tab at the top of the window. Now click on ‘device manager’. It should bring up a list of hardware on your system. Please check if any of them have a little exclamation mark next to them. If there is one by universal serial bus controllers, double click on it and select the driver tab then click update driver. It should automatically search for the drivers and install it.

Please do rate this solution as FixYa and revert for further assistance.


Posted on Jul 18, 2009


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Posted on Jan 02, 2017


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