Question about HP Office Equipment & Supplies
To start ensure that there is no dirt or foreign object (eg. cellotape or paper) obstructing cartridge sensor, or contact inside the ink carriage.
Ensure you are removed completely cellotape strip from cartridge, and ensure ink carriage door is closing the cartridge slot.
Try removing ink tanks (cartridges), unplugging printer power cord, and repeating cartridge installation several times after re-connecting power.
If you still get the problem, then either the ink cartridge is faulty, or the wiring to ink carriage has a broken contact to black ink cartridge sensor.
In that case call immediately the vendor, discuss a test and eventual replacement to be done at the shop. If the printer is brand new it is not worth buying a replacement cartridge to test the printer.
If the printer had been purchased from the Internet call the seller and arrange replacement , if seller says that you must test with a different cartridges (that must be done ) tell them to send you a cartridge, as the part may be expensive, and printer is new.
Posted on Jul 18, 2009
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Posted on Jan 02, 2017
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1. Remove all cartridges and turn off printer
2. Unplug printer and wait one minute
3. hold down # and 9 while plugging power cord back in.
4. Wait a few seconds, then press the power button.
5. Display should read "Full Null Reset"
6 Only install color cartridge. Close cover
7. Wait for machine to ask for black cartridge, then open cover and install black cartridge.
8. Close cover
9. Alignment page should be printed automatically.
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