Question about NetGear SPH200D Phone

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SOME CONNECTIONS ABORT AFTER ONE RING

CANNOT COMPLETE CONNECTION WITH SOME OF MY CONTACTS,
INCLUDING THE ECHO/SOUND TEST CONTACT. SOMETIMES I GET A MESSAGE THAT CALL COULD NOT BE CONNECTED OR WAS CANCELLED , OR SYSTEM IS BUSY, TRY AGAIN , AND OTHER TIMES, IT RINGS ONCE THEN IT GOES INTO HOLD MODE, AND WHEN I SELECT RESUME IT DOES NOTHING.

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  • Anonymous Nov 30, 2007

    Seeing this all the time with mine. Not getting huge support from Netgear (India), thinking of sending it back ASAP.

  • tbird98 Dec 21, 2007

    After 3 Rings connects to caller but no sound can be heard, charge made for call

  • Anonymous Mar 22, 2008

    My phone rings but can't hear the other party and they can't hear me. It is the same if I make an outgoing cal.

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I have now discovered that when this was bought it had the latest software installed which I checked, now there is a new software release from Netgear, I installed this and the problem has gone, it is a shame that Netgear does not notify its customers that this problem will occur, instead it has cost me time and money in abortive calls. Having requested help from Netgear in 72 hours they keep sending emails "We are looking into it and a Technician is on the case"! About as much good as a chocalate teapot.It seems that you have to resolve everything yourself with the help of the internet, thank god for that.

Posted on Dec 24, 2007

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Try checking and resetting factory and default settings.

Posted on Dec 24, 2007

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6ya6ya
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Posted on Jan 02, 2017

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Pat,
the circuit board might be the issue here. There is another possibility.

Sometimes the contacts that connect to the place do not make good contact. You can try to carefully bend the contacts after removing the plate to create a tighter fit. Be careful not to move/force the little bar where the contacts are connected to.

Cleaning the contacts with denaturalized alcohol might work too.

Hope this helps!

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