Question about Microsoft Xbox 360 Console

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Hi there my 360 is having some problems,when i put a game in it keeps on telling me to insert the disk into an xbox 360, or if the auto run option is off,then it will just say play dvd or open tray? after ejecting and inserting the disk lots and lots and loooots of times it will work,and then play perfectly for as long as needed? any suggestions please?

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I had the same problem on an older 360 I once had. I think that it is a problem with the Benq VAD6038 drive. The only known way to fix it is either replacing your 360 or replacing the drive. You can find new drives here. This drive works very well and reads disks almost instantly. I hope this helps you! Good luck!

Posted on Jul 18, 2009

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After taking the entire drive apart i found that the laser / moter assembly was offset. this ment that the disk was tilted 1degree towards the laser and intern hittng the laser assembly that so many peopl think is "laser burn" which actualy is the disk physically hitting the laser. how u fix this is as easy as adjusting two screws were the moter and the laser/ tray assembly meat. now thses arnt nomal phillips, flat head or torx scews. i found that stickin a drill bit in the screw head annd turnin it with some pliers did the trick. this fixes the open tray error for good unless the disk is causing it. IF anyone gets open tray ocasionally this should stop it for good. also try cleaning inside of drive make sure connection to drive is good. try turning the system on then emmidiatly opening and closing the tray a couple time.

Posted on Jul 18, 2009

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Our game appears to have a scratch on it and won'at work


Hi there,

I had the exact same problem with my copy of Call of Duty : black ops, it however it wouldn't load certain maps. There are two basic solutions to this problem.

Many Tech / Game stores now offer a service referred to as resurfacing disks, basically as the name suggests it makes the surface of your game disk just like new again and is relatively cheaper than buying a new copy of the game (less than ten dollars).

Option two, which can be free (yay!) providing that you have a friend who has the same game, borrow the game off him and copy it to your hard drive, so that when you go to play the game ( you still need to insert the disk ) but your xbox reads all the game data from the hard drive on the xbox and not from your damaged disk.

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can you please tell us the label of the disc..

& we may know if this problem happen on all the games you played..?

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May 05, 2008 | Microsoft Xbox 360 Console

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Hi there stepanies

What to do when your Xbox Has problems with reading disks and you have tried cleaning the disk.

This does not mean your Disk Drive needs replacing more often than not it just needs the laser to be readjusted.

Option 1

You can send this off to Microsoft if your still in warranty because it is included in there free fixes so they will do the collecting for you, fix it and return the Xbox to you, all for free, but it will take 4-6 weeks.

Option 2

If you are out of warranty its the same process as above but its $130 in cost

Option 3

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Option 4

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Feel Free to leave me a comment if you need further assistance.

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2: Your laser has died, at which point your only option is to call Microsoft and ask them for a repair order. Sorry :(

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