Question about HP SureStore DAT24x6 DAT Tape Drive

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Autoloader SCSI changer is not loading at system boot-startup

OS is Windows Server 2003 with Veritas BackUp Exec. I was successfully running backups on DLT Drive. Then I installed HP SureStore DAT24x6 external and I was able to function with both the dat drive and the library changer. Then while I was running some tests with configurations I suddenly lost the functionality of the scsi changer. I have checked everything and I about to uninstall everything relative to the drive and the software and start over. It appears that I may have inadvertantly deleted a driver or something and can't seem to resolve the issue.
The one item I can't find info on is the FB setting. When I recycle the drive, the self test shows the SCSI ID and the FB setting. I don't kknow what the FB setting is? However, the robotics of the changer functions independant of the software, so I am sure the libriary hardware is okay. Can anybody help with this?

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Posted on Jan 02, 2017

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SOURCE: Pc Freezes when attempting to access HP SSL-1016 Ultrium 460 Tape

Had same issue:

try manualy clean the drive. Check that the drive has no problems reading and writing.
computer freezes because state of 1 of the tapes is lost. the sofware can't deal with that

Posted on May 27, 2010

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SOURCE: forgot service password for HP Surestore Tape Autoloader 1/9 DLT

This legacy devices service password can be reseated by following this steps:

The following is required before resetting the password:

  1. Access to the front panel of the HP Surestore DLT library.
  2. From the Home screen, press Main.
  3. From Main, press Information.
  4. From Information, press More.
  5. From this menu, press Date and Time.
  6. Write down the date (including year) and time.

The display shows a valid date and time
Do the following:
  1. Press the left-most button (button 1). This button is not labeled. A warning message to call service will appear.
  2. Press OK.
  3. The Call Center must then calculate a special password based on the date and time, using the following formula:
    1. (Hours * 1001) + (Days * 101) + Month + Year (all 4 digits) = subtotal
    2. Multiply the subtotal by 123. If this multiplication results in a number greater than 99,999,999 (this should never happen), use the special password of 44122333.
    3. Since the only valid choices are 1-4 for each digit, follow these rules:
      • If the digit=0 (zero), make the digit=1
      • If the digit=9, then make digit=1
      • If the digit>4, subtract 4 from the digit
      • If the digit does not meet any of the above, leave the digit unchanged. If the result is less than 8 digits, add leading 1s to make it eight digits in length.
        NOTE: As an example, 2000 02/07 2:30 is displayed (February 7, 2000 at 2:30). Plugging in the numbers: (2 * 1001) + (7 * 101) + 2 + 2000 = 4711
        4711 * 123 = 59453
        Convert all digits to be between 1 and 4 = 131413
        Add the leading 1s to make it eight digits long - 11131413
  4. Enter this special code to the front panel.
  5. Press OK. The screen will confirm that the password has been reset.
  6. Set a new password.

Posted on Aug 12, 2010

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First shut all down, disconnect the tape drive from the scsi cable, then restart. Go into computer management and turn all your backup exec services from auto to manual. Now go to devices and do a rescan. Once this is done and you see no tape drive whatsoever in the devices shut down the server. Reconnect the scsi cable to the drive and restart.

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I would suggest trying to download an eval coy of another backup program such as backup exec 12.5 from the symantec website and trying that.

This enables you to eliminate the backup software from your enquiries and if you also enable BUEX to use its own drivers (rather than the standard windows drivers) then that is another thing eliminated.

http://www.trilan-it.com/ are pretty good near the Berkshire area if you need a field call to help sort the issue but i would try BUEX 1st as that will help diagnose the problem even if you dont wish to continue with their software

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Start troubleshooting by making sure that it is identified by the controller card it is connected to. You should see this during the server POST before Windows starts. If you don't see it there then Windows definitely won't see it. Send it to Quantum for service.

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The problem you described is not a driver problem. So long as you are using the Veritas drivers you should be good to go.
SCSI time-outs and disconnects are hardware problems.

Sometimes they can be resolved by changing the throughput settings on the SCSI controller connected to the drive. Controllers usually default to very high speeds because they are used for hard drives. Lowering the speeds to support the slower throughput of tape drives can sometimes help.

During the POST there should be a key combination you can press to access the setup for the controller and modify the throughput settings.

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