Question about RIM BlackBerry Curve 8310 Smartphone

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None of the keys on my curve are working, except the roller ball scrolls up and down. At first, the wrong letter would appear when I punched a button. 3 for end call, for example. I took out the battery, it all seemed fine, then none of the keys would work at all. help!

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  • 180 Answers

Try to do a master reset

Posted on Jul 18, 2009

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1 Answer

None of the keys on my curve, or the roller ball seem to be working . phone ring and screen shows who is calling but I cannot answer as the key functions are not being recognised.


If all the keys are not working then this is ? hardware problem with the unit. The board or the cables which connect the control function of the keys might have been damaged due to either old age or misuse of the device. Refer the device to an expert who would replace the damaged parts for you. Hope this solution has been helpful?

Jun 20, 2011 | Otterhouse Impact Series BlackBerry Curve...

1 Answer

Roller ball won't scroll down anymore what can i do?


take a q-tip with a little amount of alcohol and make sure that the phone is off clean the rollerball. it should work fine. try to clean the ball twice a month.

Nov 09, 2010 | RIM BlackBerry Curve 8310 Smartphone

1 Answer

My roller ball does not scroll down, it goes all other directions but down, it makes it so hard for me to navigate.


take the roller ball out by poping out the silver ring at the top and look on the bottom of the ball and make sure that all of the black rollers will roll and if not clean them.

Feb 22, 2010 | AT&T Blackberry Curve 8300 Smartphone

1 Answer

My scroll ball won't allow me to scroll DOWN; I can scroll up, across right and left, but NOT down................


pop the silver ring off from around the ball and remove the ball assembly. Be careful cause the ring only has connections on three sides and you must start on the side without the "pins". just keep messing with it and it will come out. then clean the rollers up and make sure the flap connector on the bottom is clean and intact. That should do ya for now and should hold you for several weeks
pls rate this fix

Oct 05, 2009 | RIM BlackBerry Curve 8310 Smartphone

1 Answer

None of the keys on my blackberry curve work . i can scroll using the tracking ball , but other then that nothing works .


teh kaypad on the phone may need to be service or replaced...so take it to a mobile store and have them service it for you.

Sep 01, 2009 | AT&T Blackberry Curve 8300 Smartphone

1 Answer

Ball does not scroll down


the trackball roller pins need to be cleaned or the entire trackball replaced.

Jul 10, 2009 | AT&T Blackberry Curve 8300 Smartphone

1 Answer

Roller ball


All you have to do is take a sheet of paper with print on it. Take the battery out of you phone. Next do a figure eight motion with the ball side down on the phone about 10 times. There is something on the ink on the paper that will make this work again. good luck

Feb 12, 2009 | Verizon Communications BlackBerry Pearl...

1 Answer

Roller ball will not work down.


Cleaning the roller ball with a lint free cloth seems to work pretty well. Lock the hand held and then just go to town on the roller ball with the lint free cloth.

Sep 17, 2008 | RIM BlackBerry Curve 8310 Smartphone

5 Answers

Roller ball


Same problem, wouldn't scroll down. Lifted the ring pulled out the rollerball and cleaned it with alchohol. Used a cotton swab, soaked it pretty good and rolled it around a bit. Set it back in and it worked like new. Watch how you take it out so you can put it back in the same way.

Sep 15, 2008 | RIM BlackBerry Curve 8310 Smartphone

1 Answer

Keyboard and tracking ball problems


Sounds like you have 2 different problems. Your trackball probably needs to be replaced and also your keypad needs to be cleaned or replaced.

May 19, 2008 | AT&T Blackberry Curve 8300 Smartphone

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