Question about Xerox WorkCentre Pro 785 Plain Paper Laser Fax
Paper gets stucked and it only uses A4 paper. Please help me how I can resolve these two problems
If this machine has two trays, try to switch to the top tray and configur this tray for legal size. See if the machine works.
This machine has a clutch on the back of the feed roll, sometimes they do fail. The clutch needs to be replaced. While replacing the clutch replace the feed wheels with it.
The back of the machine where the paper tray is inserted, there are sensing switches. If they are not pushed against the tray correctly you can have occuring jams.
Check also the side lower door, when you open the side door you will see black paper guides. These guides sometimes break off. If they are broken see how you can refit the guide back into the right place.
Also make sure the fuser exit switch is operating correctly. It it hangs up it can cause false jams in the machine.
Posted on Oct 17, 2009
My best guess with the A4 is that the tray guide is not set correctly. Or the machine has been told that your tray has A4 in the tray.
If you resolve the A4 issue, you will most likely resolve the jamming problem since it is looking for a longer piece of paper.
Additionally, take a cloth with a soapy cleaner. Fantastic, some cleaner like that, take out the drum, and toner cartridges and clean all the rollers you can see throughly.
If that doesnt resolve the issue then you may also have some very worn out rollers. See if they feel slick .
Posted on Dec 05, 2007
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Posted on Jan 02, 2017
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