Question about Brother DCP 115C All-In-One InkJet Printer

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DCP-150C Paper Jam

Had paper jam, retrieved paper with corner missing,cant find same,paper path appears clear.Please assist.

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  • dee_n_bill Jul 18, 2009

    Sorry cant get into maintenance mode by removing power lead ,because paper jam is still indicated.
    Regards
    Bill


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2 Answers

Hi there

The message Paper Jam may appear on the display if the Brother machine is not feeding paper correctly, paper scraps have become stuck in the print head path, the paper is not loaded properly in the paper tray, the jam clear cover located in the back of the machine, is not installed properly or the PE Actuator is missing or damaged.

To resolve this issue, please follow the steps listed here.

Best regards

nLinked

Posted on Jul 18, 2009

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  • Master
  • 3,230 Answers

Hi there,

Try the following steps -

Brother reset counter
1. Press Menu when starting up till it says the maintenance mode.
2. Enter 8 & 0 by using the up arrow key & SET keys.
3. press the mono start key several times untill the purge count appears on the LCD.
4. enter 2 7 8 & 3 by using the up arrow key & set keys to reset the purge count to zero
5. press the stop/exit key to return to the initial stage of the maintanance mode.
6. enter 9 twice by using the up arrow & set key’s to exit from maintenance mode

Good Luck!!

Thanks

Posted on Jul 18, 2009

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The message Paper Jam may appear on the display if the Brother machine is not feeding paper correctly, paper scraps have become stuck in the print head path, the paper is not loaded properly in the paper tray, the jam clear cover located in the back of the machine, is not installed properly or the PE Actuator is missing or damaged.

To resolve this issue, please follow the steps listed below:


  1. Disconnect the machine from the power supply.
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3. Remove the paper tray feeder from the front and look inside for bits of paper and check the paper is flat in the tray.

4. Replace tray and back cover and all should be fine.

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If paper jams inside the Automatic Document Feeder, clear the jam as follows:

  1. Open the Automatic Document Feeder cover and remove any jammed paper.

    pm_paperload_215_er.gif

  2. If necessary, lift the document cover and remove any paper that has jammed inside.

    pm_paperload_216_er.gif

  3. Press OK to clear any messages on the display screen.

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If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
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Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
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If the printer paper jam message still appears, then there is still some paper in the printer. Inspect the paper path once again.

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