Question about Philips GoGear HDD6330 MP3 Player

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My player displays a message

When i remove the philips and when it on it displays that connect to pc,device manager to repair.and sometimes it displays memory full

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I can't open my Philips GO GEAR 4G SA2945. When I connect it to device manger a message appears " An error has been reported by your device" and after I click the OK when asked Start repairing now a message appears " FAILED TO REPAIR THE DEVICE" I tried it many times and still " FAILED TO REPAIR THE DEVICE".
WHAT SHOULD I DO???? Anyone can help please......!

Posted on Jun 01, 2011

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Connect player to pc and power, restart player while holding the volume + key, as soon as the player shuts off, press and hold the volume - key, your device manager will pop up and tell you the player needs repair, let it do so.

Posted on Jul 30, 2009

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1 Answer

My go gear will not turn on or show that it is dead


Hi sexystilosma,

Sounds like your mp3 player may benefit from a Repair, which will update the firmware and restore the player to factory settings. More information on this product can be found at:

http://ow.ly/5PHEZ

You can find FAQ's, as well as instructions on how to perform a Repair (see below).

If you have any additional questions, you can reach Philips Consumer Care @ 1-888-744-5477.

Hope this helps! If so, let me know by rating this solution.

REPAIR INSTRUCTIONS:

Use a pen tip or other sharp object to insert the RESET hole gently on the side of the player and connect it again to your PC. If it is still not recognized, your player may be at fault. Try the Philips Device Manager software.

NOTE: Contents will be removed by using the repair function.

  1. Install the Philips Device Manager and run it with your player connected to your PC. You can download it under the Software & drivers section.
  2. Click the Repair tab in the Device Manager, press and hold the corresponding recovery key on the player when connecting it to your PC.
  3. Follow the PC screen to recover your player.
Complete Directions (with pictures and recovery codes) http://ow.ly/5PHTi
-->-->

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  1. avatar4.jpg
    • carloffb
    • 11 days ago
    Hi michelle poo,

    For more information on the Philips GoGear SA6045, like FAQ's, software, manuals and more, visit http://ow.ly/5R5Ud.

    I would consider performing a Repair/Recovery, which oftentimes resolves these types of issues and also updates the firmware in the process.

    Try doing a soft reset first.

    1. Insert a small pin or unfolded paperclip into the reset hole located at the back of the player.
    2. Hold until the player shuts down.
    3. Power on the player again by using the Power on/off key.
    Note: Your songs and data will not be lost or corrupted by a soft reset.

    If soft reset does not work, then you may have to use the Device Manager to REPAIR/RECOVER your player:

    1. If you have not already installed the Device Manager, follow the on screen instructions to install the Device Manager from the installation CD or download the latest version of the Device Manager application from http://www.philips.com/support.
    2. Make sure all other applications Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device. Launch the Device Manager at Start->Programs->Philips Device Manager on your PC. Select the REPAIR tab on the dialogue box.
    3. Power off the player. Press and hold the "+" key and then connect it to the PC until you are prompted to release the key.
    4. Select the device name SA60xx and then click OK and REPAIR. IMPORTANT: All music & content of your device will be erased once the Player is repaired.070327115306_18301.gif
    5. Once the repair is complete a dialogue box will pop up; click OK and unplug the Player from the computer.
      070327115511_18302.gif
    6. The Device Manager will close automatically once the success message is displayed. Close all opened application and then unplug your device.
    Once the Player is disconnected from the computer, the display will show "Firmware Upgrading" for a couple of seconds and then start up as usual.

    Tip: Update your player's firmware to the latest version to reduce the chance of future hang-ups. See "How do I update my player with the latest firmware?" for instructions.

    If you have any additional questions or issues, Consumer Care can be reached at 1-888-744-5477.

    Hope this helps! If so, please let me know by rating this solution so that I can help others more effectively!

Sep 12, 2011 | Philips GOGEAR SA6045 MP3 Player

Tip

How To Reset Your Philips GoGear HDD6330 MP3 Player


<span style="font-weight: bold;">Soft Reset</span><br /> <ol> <li>Hold down the <span style="font-weight: bold;">Power</span> & <span style="font-weight: bold;">Volume Up</span> button for 3 Seconds.</li></ol>or<br /> <ol> <li>Insert a paper clip, or similar, into the small reset button on the side next to the USB connection.</li></ol><span style="font-weight: bold;">Factory Reset</span><br /><span style="font-style: italic;">If you have not already installed the Device Manager, follow the on screen instructions to install the Device Manager from the installation CD (for US customers: CD2) or download the latest version of the Device Manager application from http://www.philips.com/support. You may need to enter your language preference and the model number e.g.HDD1430, to access the Device Manager application upgrade file.</span><br /> <br /> <ol> <li>Connect the GoGear to the AC adapter and to your computer.<br /></li> <li>Make sure all other applications such as Philips Plug-in, Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device. Launch the Device Manager at Start-&gt;Programs-&gt;Philips Device Manager-&gt;Philips Device Manager on your PC.<br /></li> <li>Select the <b>REPAIR</b> tab on the dialogue box and then click <b>"Repair"</b> to start repairing.</li> <li>When repair is complete a dialogue box will pop up; click <b>"OK"</b> and unplug the GoGear from the computer.</li> <li>Follow all the on-screen instructions to complete the repair.<br /></li> <li>The Device Manager will close automatically once the success message is displayed. Close all opened applications and then unplug your GoGear.<br /></li> <li>Once the GoGear is disconnected from the computer, the display will show "Firmware Upgrading" for a couple of seconds and then start up as usual.<br /></li></ol><br />In order to prevent future problems with your device, download the updated firmware and update your device:<br /><a href="http://www.p4c.philips.com/cgi-bin/dcbint/faqview?scy=US&session=20110217221837_24.119.167.217&slg=AEN&ctn=HDD6330/17&dct=FAQ&refnr=0007771&faqview=1">http://www.p4c.philips.com/cgi-bin/dcbint/faqview?scy=US&session=20110217221837_24.119.167.217&slg=AEN&ctn=HDD6330/17&dct=FAQ&refnr=0007771&faqview=1</a>

on Feb 18, 2011 | Philips GoGear HDD6330 MP3 Player

1 Answer

Every time i turn on my mp3 it goes to uploading and stays at 40 %. I've already reset it and this still doesnt help


Ok, If soft reset does not work, then you may have to use the Device Manager to recover your player:
If you have not already installed the Device Manager, follow the on screen instructions to install the Device Manager from the installation CD or download the latest version of the Device Manager application from http://www.philips.com/support.
Make sure all other applications Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device. Launch the Device Manager at Start->Programs->Philips Device Manager on your PC. Select the REPAIR tab on the dialogue box.
Power off the player. Press and hold the "+" key and then connect it to the PC until you are prompted to release the key.
Select the device name and then click OK and REPAIR.
IMPORTANT: All music & content of your device will be erased once the Player is repaired.
Once the repair is complete a dialogue box will pop up; click OK and unplug the Player from the computer.
The Device Manager will close automatically once the success message is displayed. Close all opened application and then unplug your device.
Once the Player is disconnected from the computer, the display will show "Firmware Upgrading" for a couple of seconds and then start up as usual.
Tip: Update your player's firmware to the latest version to reduce the chance of future hang-ups.
Hope this helps

Feb 26, 2011 | Philips GOGEAR SA6045 MP3 Player

2 Answers

My philips mp3 4 gb player froze up while trying to download music I have tried the reset button and it still goes to the froze up spot


Visit the philips website and found your product. Download the device manager program and install it to your computer. Run the program, keep pressing the 'return' button and put into the pc's usb. Keep pressing, the device manager program will find the device and then you can solve the problem by the program.

Jan 02, 2011 | Philips GOGEAR SA6045 MP3 Player

1 Answer

Hi team,i am facing problem with philips go gear 2GB player, Problem is :when ever i switch it on,"please connect to Pc and use device manager to repair" please help me in this scenario,explain...


Hello,
I'm not a team member, but
1. Select your GoGear 2GB player from this list:
http://www.search.philips.com/search/search?q=GoGear+2GB&s=all&l=global&h=all&o=
2. When not having the program Philips Device Manager installed on your computer yet: Look under Software and Drivers, select the Device/Firmware Manager for your player.
2.1 Run the execute file Device Manager for installing the Device Manager toolbox.
3. Run Philips Device Manager:
  1. Having launched Philips Device Manager at Start -> Programs -> Philips Digital Audio Player -> SA2XXX -> Philips SA2XXX Device Manager on your PC
  2. Connect your player to the PC
  3. Device Manager should acknowledges your player and automatically goes into recovery mode.
  4. Follow the instruction of the Device Manager.
  5. After the player has been repaired, remove it from your PC and re-start.
If this was helpful I'd appreciate your answer.
When needing more help, just add a comment in this thread.

Feb 21, 2010 | Philips Audio Players & Recorders

1 Answer

Connect to PC and use device manager to repair


If you have a Philips HDD Series, it will not work with Windows Vista or Windows Media Player 11 except for briefly, then the player will stop working one day. Your only hope is to use it with Windows XP and Windows Media Player 10 - it is, basically, an obsolete player at this point in time.

The Philips Device Manager has a strange feature - it only properly updates your device if you have the newest version of the Device Manager:
Download the newest version of the Philips Device Manager:
www.usasupport.philips.com - change your country/language as needed
Enter in your exact model #
Click on the link for your exact model #
Click on the Software & Drivers section
Click on "Firmware Upgrade Software"
Install the new Device Manager
Open and run the "Update" tab

-Tha Mp3 Doctor

Mar 30, 2009 | Philips Audio Players & Recorders

1 Answer

Philips firmware upgradation


on switching on mesage displays connect it to pc and repair using philips device manager , what to do now ?

Jul 06, 2008 | Philips GoGear SA3125/37 MP3 Player

6 Answers

Connect to PC and use device manager to repair


If you have the software conect the device to the computer; press volumen + with on/off switch at same time; then press volumen - anh hold it. The software recognice the device and you can update the firmware or repair it.

Aug 20, 2007 | Philips GoGear HDD6330 MP3 Player

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