Model: 32A43\r\nProblem: Volume goes UP

check the front button plate on the front of the tv very carefully.if it has been hit with something and either or any button is pushed in,it will not listen to other commands.make sure each button has a distinct click when pushed.a frozen button will cause other things not to work.it sounds to me like two buttons are making contact,and they are beside each other,so the button plate is crooked or warped.