Question about HP Officejet Pro 8500 Wireless All-In-One InkJet Printer

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My hp officejet 8500 printer sends a message that the pump motor stalled and continuesshow after ok is pressed.

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This message occurs if there is a hardware issue with the ink system of the unit. Please contact the HP phone support or fill in a web form and the unit will be replaced.

Web for link :

https://h10025.www1.hp.com/ewfrf/wc/email?product=3752462&lc=en&cc=uk&dlc=en&lang=en&cc=uk

Posted on Jul 18, 2009

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I'm not sure I understand your problem. Are you getting any error codes or error messages? How did you diagnose your problem, specifically?

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Need to replace the cmos battery on an hp officejet 8500


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When facing the printer it is on the Right Side, behind the green board. Get a Torx #10 and remove panel on right hand side and remove screws on the green board. It is close to the front on the right hand side.

Other things I learned over the years of searching to fix HP nonsense!:
ALSO PRINTER TEST MENU:
Press "*" + "#" simultaneously, then press 123
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But better to buy a different MAKE of printer. I'm done with HP.

Apr 15, 2014 | HP Officejet Pro 8500 Wireless All-In-One...

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Hp officejet pro 8500 pump motor error solveing soulation


try to reset the printer, although its a hardware problem, but this what you can try
if it does not work get it repaired

Dec 07, 2013 | HP Officejet Pro 8500 Wireless All-In-One...

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Hp officejet pro 8500 a909a all in one series. unable to fax. message states: image on fax send report is set to off


Press the settings button i.e the button with the wrench icon on the machine. Now select "Print Report" and then "Image on Fax Send" and set it to "ON". Save the settings and try again. It should work.
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HP OFFICEJET PRO 8500A NEW OUT OF THE BOX BRINGS US PUMP MOTOR STALL WHEN READY TO PRINT -


Return the machine as it's DOA (Dead on Arrival)/ out of box Failure. Best thing you can do or else you will end up with a lemon, and a loss of money.

Oct 15, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

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My printer is a HP officejet Pro 8500 wireless.\r\nIt is 7 months old message keeps saying "pump motor stalled." What should I do?


Hi,

This could possibly be Hardware issue.

Solution

Follow these steps in the order presented to resolve the issue.
Step one: Perform a semifull reset

1. Press the Power button to turn off the HP product.
2. Unplug the power cord from the wall outlet.
3. Unplug the power cord from the back of the HP product.
4. Wait for 20 seconds.
5. Plug the power cord into the wall outlet.
6. Press and hold # and 6 while plugging the power cord back into the HP product.
7. Press the Power button ( ) to turn on the product.
8. Follow the instructions that display on the HP product to select the settings.

Step two:

1. On the product control panel display, touch the Setup icon, and then touch Tools .
2. Touch Clean Printhead .

If these steps resolved the issue , there is no need to continue troubleshooting.

If these steps do not resolve the issue, Call HP support since your printer is in warranty as you said its only 7 months you purchased the printer

Call the # 1-800-474-6836 for HP Support ( US )



* Please rate this solution with thumbs up and comment if answered to your satisfaction

Sep 29, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

I need fax confirmation sheets printed when I fax from my HP Office Jet 8500. How do I get them to print?


on the printer itself --> press the setup button--> use the arrow keys on the printer and move to print report option --> press ok when you select print report--> Find out fax confirmation option and press ok --> turn it on.

If you do not find the Fax confirmation option under print report then find it under Tools option.

Press setup on printer --> press arrow key on printer and finid tools --> under that try to find the fax confirmation option.

once you switch on the fax confirmation option on the printer. every time you send a fax you will receive a fax confirmation also.

May 05, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

Fax log full HP Officejet 8500 error; Delete not


Please press the set up menu on th eprinter which is like a tool(wrench)-----Arrow keys-----TOOLS-----OK-----Arrow Keys------Clear Fax Log------OK.
This will clear the fax log.
If still the issue persists, please follow the below steps.
1. Touch the Setup icon.
2. Scroll to and touch Tools.
3. Scroll to and touch Restore Factory Defaults. A Defaults Restored message displays.
4. Press the Cancel button to return to the main menu.

And then, again cleasr the fax log by following the below steps.
Please press the set up menu on th eprinter which is like a tool(wrench)-----Arrow keys-----TOOLS-----OK-----Arrow Keys------Clear Fax Log------OK.
This will fix the issue.

Apr 11, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

Pump motor stalled


1. Verify that the unit is switched on. Disconnect power cable from All-in-One and also from wall outlet.
2. Wait 30 seconds.
3. Plug in the power cable to All-in-One and also to wall outlet. 4. Check for the functionality.

Mar 17, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

Error Message: Pump Motor Stalled. Please advise


Try partial reset and semi full reset of the printer, this is error message is a hardware error, if the issue is still not resolved contact HP, they would replace the printer if it is under warranty.

Sep 28, 2009 | HP Officejet Pro 8500 Wireless All-In-One...

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