Question about Kenmore HE2 Plus Front Load Washer

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F21 error Okay so after reading others' comments about horrible problems, I was concerned that mine would be just as bad. Well once we followed the simple instructions on how to clean out the drain filter, problem solved and I couldn't be happier with my 2 yr old machine. By the way, the drain was loaded with my husband's ear plugs from work. Thanks so much for your help!

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F21 is the most simplist of all error codes to fix. Here is what you do:

You take the bottom kick-plate off by unscrewing the 3 screws from the bottom..I believe the screws are hex. Then you unscrew the coin-trap (the circular cover on the pump) and remove everything from in there and your problem should be resolved. Please do it yourself because a technician would want $100 to do that. Good luck :)

Posted on Jul 18, 2009


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Posted on Jan 02, 2017


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Will not spin or drains shows F21

The F21 error on a Whirlpool Duet washer means the unit was draining slowly. This can be caused by a blocked outlet hose (kinked hose, for example), excessive suds from using non-HE detergent or too much detergent, blockages in the drain pump filter (coin catcher), or a problem with the pump.

You should be able to clear the error by pressing Pause/Cancel twice. Check your outlet hose. Then unplug the washer. Have a bucket handy to catch the water when you access the pump. Remove the toe panel from the bottom of the washer. There are three screws to remove; then you need to lift the panel slightly and pull it forward.Check the filter for foreign objects.

Test the washer by selecting a cycle and running it with no clothing or detergent. If the unit still fails, then the pump, pump motor or the pressure switch is bad. However, you should also check the wiring to the unit.

I hope this helps. Please add a comment with the model of your washer for specific directions and parts information.

Cindy Wells

Dec 22, 2014 | Whirlpool duet Washing Machines

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NTLDR missing

Hello and Welcome to FixYa!
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Jul 10, 2011 | HP Compaq Presario C700T

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We have a Kenmore HE2plus washer - about 3 years old. An error message appeared F21. The problem is that the it either seems to be stuck on the rinse cycle or isn't completing the cycle. When the...

Hello, Welcome to FixYa.

Based on your post I understand you have a F21 problem with a Kenmore washer, the F21 error means an excessive drain time as you may or may not already know.

If you follow the link to my solution to this error you should be fixed up in no time. (It's much quicker than pasting or retyping the complete solution)

Thank you for visiting fixya for your washer inquiry. Please take a moment to rate my assistance and leave a brief testimony.


Macmarkus :)

May 07, 2011 | Washing Machines

1 Answer

It is FO 2 its happpend twice no papper work for it?

Hello there and thank you for choosing fixya
Depending upon the type of washing machine, you may notice an "F21" or "F02" error code. An "F21" or "F02" error code is indicative of a slow draining cycle, normally caused by a clogged or kinked drain hose. If an "F21" or "F02" error code appears, check the drain hose on the back of your washer to ensure that it is not clogged or bent. Once the drain hose has been unblocked, the error code should disappear and the machine drain properly. However, if you have a high efficiency washing machine and the error code continues to appear, make sure you are using the correct detergent; because high efficiency machines use much less water than traditional washing machines, they require the use of a low sudsing detergent. Traditional detergents may produce too many suds, which can block the machine's drain hose and lead to slower draining cycles.
Please feel free to post me a comment back if you need help with the dissasembly of this ok?
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Mar 28, 2011 | Washing Machines

1 Answer

Hi, My washer wont complete a load due to a F21 code relating error. I followed the trouble shouting guide with no success. Any advise.


Thanks for using FixYa. Error F21 indicates long drain, this error occurs when the drain time exceeds 8 minutes. To resolve this check the drain hose and make sure it is not kinked with any foreign particles; also clean the drain pump filter for any clogs. Also check if the pump is running fine. If still the issue is not resolved after all this then you might have to replace the pump. Please do rate the solution if the issue is resolved or post a comment for further assistance.



Sep 06, 2010 | Kenmore Washing Machines

1 Answer

Mine has F21 blinking. What is wrong?


When F21 error code appears press PAUSE/CANCEL two times to clear the display.
Also check for the following issues

1. Check the drain hose and make sure it is not plugged or kinked.
2. Unplug washer or disconnect power.
3. Check the electrical connections at the pump and make sure the pump is running.
4. Check the drain pump filter for foreign objects.
5. Plug in washer or reconnect power.
6. If the above does not correct the problem, go to step 7.
7. Unplug washer or disconnect power.
8. Replace the pump.

Thank you !!

Aug 20, 2010 | Whirlpool Duet GHW9150P Front Load Washer

1 Answer

F21 code appears - drain problem


Thanks for using FixYa. Error F21 means long drain, this error occurs when the drain time exceeds 8 minutes. To resolve this check the drain hose and make sure it is not kinked with any foreign particles; also clean the drain pump filter for any clogs. Also check if the pump is running fine. If still the issue is not resolved after all this then you might have to replace the pump. Please do rate the solution if the issue is resolved or post a comment for further assistance.



Jul 29, 2010 | Whirlpool GHW9400SU Front Load Stacked...

2 Answers


This is from an old posting. Common problem:
I had the same F-21 error and thanks to others who have posted, I was able to solve the problem. F-21 is the code Whirlpool uses to signify that the machine has tried to empty the drum unsuccessfully for four minutes. This is telling you either the hose that drains to the wall is blocked or the filter for the pump is blocked. If your hose is kinked, you have solved the problem. If it is not, then you have to clean the filter. To do this, do just as the others have recommended...
1) Unplug the machine.
2) Remove the front panel(my duet had 3 1/4" sheet metal screws on the bottom of the panel.)
3) Unscrew the white cap you see next to the small little pump.(note, any water in the machine will flood out. Have about 20 towels or better yet...a wet/dry shop vac. Someone else suggested this and it worked great. Once you turn that white cap a revolution or two, water will come out slowly. You can use the shop vac to **** it up before it hits the floor)
4) Pull out the cap completely and look at your new treasure. Mine consisted of the following: Two collar stays, one small plastic jewel from a shirt, two pieces of orange plastic of unknown origin and the big slimey sock.
5) Carefully replace the white cap being sure not to cross thread the connection.
6) Replace the front cover(this was the hardest part, those small screws are a pain to work with)
7) Plug it back in and fire it up!!!

Jun 03, 2009 | Whirlpool Duet GHW9150P Front Load Washer

1 Answer

I am getting error code F21

hi there,

the F21 error means the communication between the touchpad and the control board behind it.

here is what you do:

unplug the washer
check the wiring harness betweeen the control board and the touchpad
make sure there is no corrosion on any connectors on the control board
check for any obvious burns or kinks on the control board & harness
if all of the above checks out okay, i would start by replacing the keypad first

let me know how it turns out.

Sep 30, 2008 | Whirlpool Duet GHW9150P Front Load Washer

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