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I have an imageclass D860 it has a new toner but it leave a blank strip on the copies about 2 inches wide. It copies everything else on the page fine.

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To define the source of the white band to you it is necessary to do following. During copying in that t moment when paper will be its steal to approach to photo cylinder, switch off kseroks. then дастаньте the block избражения. See, there is on cylinder such blanching band. If on cylinder all well and bands no, search for the problem in corona perenosa.ili in if there is band on cylinder you сследует to call attention what lie the toner on magnetic gross and consequently if he in order, that corona of the charge does the drain. Signifies repeat. 1 have begun the copy, have stopped, look, there is on cylinder correct scene if there is, that one reason corona carrying the scene if no, that several 1. bad lies the toner on magnetic gross 2 hindrances during turning the toner on photo cylinder, 3. does not work blank засветка. Here not it is difficult to understand, and you itself manage, possible обойтисьбез service service. Budte observant and a litle caught, what the process occurs. Thank you, the whole good.

Posted on Sep 12, 2009

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This is either your toner cartridge or more likely the plastic arm that opens the laser shutter is broken. When you insert a toner and close the access door, there is a plastic arm that opens the laser shutter. If this shutter does not open it blocks the laser and results in blank copies. If the arm is broken you CAN open the laser shutter manually and block it open. What you need to do it open the cartridge access door, remove the cartridge and look for a 1/2 inch wide slot running from left to right in the metal frame that is in the back upper section where the cartridge goes. The plastic arm that operates the black plastic shutter is on the right side. If broken you can manually lift up the shutter and "block" it open using something like a folded up scrap of paper. I know it sounds strange but I have used this repair on several of my customers machines and they have all worked fine since. If you can not find or effect the repair yourself at least you will know where to point the service person when they come out to look at it.
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The following table should help

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1 Answer

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If they are the same, you may try another toner cartridge (especially if it is a remanufactured or compatible toner), otherwise, you need your optics cleaned (mirrors and lens under the contact glass)

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1 Answer

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Went thru Brother tech support on this one. Grab a lint free rag and isopropyl (rubbing) alcohol.
Clean the entire glass on the flatbed. On mine, there is another glass strip to the left of the flatbed about an inch wide, which was the culprit. It had a bunch of gorp on it. Clean! Had to use my fingernail. Then clean the plastic strip where the paper comes out on the underside of the ADF. More glorp, more fingernail. Presto! No more lines.

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