Question about GE GSS20IEP Side by Side Refrigerator

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Plastic arm of water dispenser broken off - need help trying to remove plate to access screws for replacement

Posted by stacie02 on Nov 11, 2007 Report abuse

The plastic arm on my GE side-by-side refridgerator broke off. I need to replace the entire piece and have a replacement part in-hand. However, I cannot figuroe out how and where to take the old part out and put in the new. Can anyone advise me on how to install this part?
Comment by stacie02, posted on Nov 11, 2007 Sorry,a I accidently hit "accept" when I wasn't supposed to. The model # is ZISB420DRB.
Comment by stacie02, posted on Nov 11, 2007 OK, we took out the tray and there are no screws. We are at the point where we need to take out part #133. The problem is that there are 2 screws that we can see, but are impossible to reach with a standard screw driver. The screw driver is long enough to reach them, but the way you have to enter is not a straight shot to get there. Do you have any advice for a tool that we can use? Is there such a thing as a "bendable" screw driver? Thanks!
Comment by stacie02, posted on Nov 16, 2007 pics - it is not possible to get a standard screwdriver behind the front control plate to remove the screws.
Comment by stacie02, posted on Nov 17, 2007 Here are the best pics I could take of the unit. The main problem is getting the right kind of tool to get to the screw, since it's in a difficult place to reach. Any advice would be appreciated.
Comment by stacie02, posted on Nov 18, 2007 How is the control plate that needs to be removed prior to accessing the screws affixed to the fridge? Does it also have screws that need to be taken out or is it held in place by a plastic frame? I don't want to accidentally break it when I try to remove it.
Comment by stacie02, posted on Nov 19, 2007 Do you know if there is any way to post this to a wider audience so that we can get it fixed?

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Re: Plastic arm of water dispenser broken off - need help...

Try looking under bottom edge of control pad that says monogram on it. You should see 2 or 3 holes. Push in with a blunt object in either end hole while pulling panel forward. Then dot the center if has one, then the end one. MAKE SURE YOU HAVE POWER OFF!! Now you can see 4 screws to access rest of dispenser.

Posted on Nov 19, 2007

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My name is Peter. I am a retired field service refrigeration technician.
I do not know what type of ice maker you have. Some have wire arms on the side, some have a downward plastic curved arm and some have a paddle arm on the side.
Some ice makers when they harvest have a plastic ice mold that rotate and flex, others have a little heater that heats the mold then activates finger arms to rotate and sweep the cubes from the mold.
Bad Sensor? All ice makers have temperature sensors. The sensor activates the harvesting of ice cubes when it senses the cubes are frozen. On some plastic ice cube molds it is a white wire on the bottom of the mold. On the cast steel molds the sensor is in contact with the mold at the front end.
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I have a GE Profile refrigerator, Model PFSS6PKWBSS, with icemaker on door. Water is collecting under Deli-draw and leaking down freezer door onto floor. How do I fix leak?


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1. Remove the upper ice bucket tray.
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6. With 2 small flat-blade screwdrivers, unlock the ice crusher locking tabs located at either side of the ice crusher.
7. Lift the ice crusher out of the bucket.
8. Remove the ice crusher back cover.
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10. Remove the plastic nut with a pair of pliers by turning it clockwise.
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The icemaker is located in the upper rear of the freezer compartment and supplies ice to the dispenser tub.
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1 Answer

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My son shoved a spoon into the icemaker bucket and it's jammed. Now neither the ice maker nor the water dispenser works. I have emptied the ice from the bucket and stopped it from making ice. I can see the...


My ice dispenser lever stopped working. I took the face plate off by first removing the tray, grabbing the bottom face plate and pulling straight back. I found that the internal switch was displaced because the retention pins (plastic) were broken. This caused the switch to be set back from the dispenser arm. I'm ordering a new bracket that holds the switches. Hope this helps.

also I found that the internal switch was displaced because the retention pins (plastic) were broken. This caused the switch to be set back from the dispenser arm. Bad bad design!
Instead, I replaced the pins with screws.... never coming apart again. Now how long before the Ice side breaks?!?!?!?!

I had this same problem.
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I removed the front panel from the water/ice dispenser - just to make sure the problem was not with any of the connections there. Just put a meter on the wires to verify current. All was good.

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your model is ge and the diagram is for whirlpool but it will be same and give you a fair idea to assess the dispenser
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