Plastic arm of water dispenser broken off - need help trying to remove plate to access screws for replacement
Posted by stacie02 on Nov 11, 2007
The plastic arm on my GE side-by-side refridgerator broke off. I need to replace the entire piece and have a replacement part in-hand. However, I cannot figuroe out how and where to take the old part out and put in the new. Can anyone advise me on how to install this part?
Comment by stacie02, posted on Nov 11, 2007
Sorry,a I accidently hit "accept" when I wasn't supposed to. The model # is ZISB420DRB.
Comment by stacie02, posted on Nov 11, 2007
OK, we took out the tray and there are no screws. We are at the point where we need to take out part #133. The problem is that there are 2 screws that we can see, but are impossible to reach with a standard screw driver. The screw driver is long enough to reach them, but the way you have to enter is not a straight shot to get there. Do you have any advice for a tool that we can use? Is there such a thing as a "bendable" screw driver? Thanks!
Comment by stacie02, posted on Nov 16, 2007
pics - it is not possible to get a standard screwdriver behind the front control plate to remove the screws.
Comment by stacie02, posted on Nov 17, 2007
Here are the best pics I could take of the unit. The main problem is getting the right kind of tool to get to the screw, since it's in a difficult place to reach. Any advice would be appreciated.
Comment by stacie02, posted on Nov 18, 2007
How is the control plate that needs to be removed prior to accessing the screws affixed to the fridge? Does it also have screws that need to be taken out or is it held in place by a plastic frame? I don't want to accidentally break it when I try to remove it.
Comment by stacie02, posted on Nov 19, 2007
Do you know if there is any way to post this to a wider audience so that we can get it fixed?
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Re: Plastic arm of water dispenser broken off - need help...
Try looking under bottom edge of control pad that says monogram on it. You should see 2 or 3 holes. Push in with a blunt object in either end hole while pulling panel forward. Then dot the center if has one, then the end one. MAKE SURE YOU HAVE POWER OFF!! Now you can see 4 screws to access rest of dispenser.
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On the bottom of the bezel around the dispenser you will find 2 very thin slots. You push in a flat blade pocket screw driver and pry it up then lift the bezel up and off. Now look at the switch. It should have one mounting screw and a plastic pin sticking through the other mounting hole in the switch body. I'll bet that pin is broken and the switch is not making contact with the dispenser paddle. If it is broken you'll have to order that back plate . there may be nothing wrong with the switch. If the plastic pin is there, then the switch is indeed bad.
My name is Peter. I am a retired field service refrigeration technician.
I do not know what type of ice maker you have. Some have wire arms on the side, some have a downward plastic curved arm and some have a paddle arm on the side.
Some ice makers when they harvest have a plastic ice mold that rotate and flex, others have a little heater that heats the mold then activates finger arms to rotate and sweep the cubes from the mold.
Bad Sensor? All ice makers have temperature sensors. The sensor activates the harvesting of ice cubes when it senses the cubes are frozen. On some plastic ice cube molds it is a white wire on the bottom of the mold. On the cast steel molds the sensor is in contact with the mold at the front end.
Bad Motor Module? All ice makers have a motor module. The module has a control board and plastic gearing for the motor with in the module. The motor module is the assembly in front of the ice maker. The motor module tells the water valve when & how much water to fill the mold. It tells the mold heater, on the cast steel molds when to turn on after it reads the temperature sensor and then it tells the motor when to start rotation.
Not all ice makers can be repaired. Most are solid state.
The ice maker with the cast steel mold can be repaired. Remove the ice maker - Unscrew the one screw under the ice maker. Loosen the 2 screws on top so you can lift up and remove the ice maker from the wall. With a small screw driver wedge in the wire harness connector to free the icemaker. Pop the front cover off (No screws). Unscrew the 3 screws on the motor module and remove. This part is replaceable. Inspect for Burn marks and broken gearing. Unscrew the 2 screws to the heater and mold assembly to access the sensor - this is replaceable. There is no way to test this sensor.
face plate removal should have some small pry points to remove the face plate, then there will be some screws, then you can see the microswitch, it should have a plastic leg that is from the dispenser to the switch, it will be broken off, or the mounting pegs for the switch(plastic dowels are broken) they become brittle after some time, remove the pin, drill a small hole and secure the microswitch to the spot where the peg broke off using a screw and nut .
Try and access the ice dispenser assembly and check from where the water is leaking. You would need to disassemble the ice dispenser and ice maker to check this. The ice dispenser is located in the upper portion of the freezer compartment. This assembly stores ice made by the icemaker and dispenses ice on demand from the door dispenser target switch.
1. Remove the upper ice bucket tray.
2. Slide out the ice dispenser assembly.
3. Remove the ice cube solenoid linkage Phillips head screw and slide the linkage back.
4. Remove the ice crusher cover Phillips head screws (2) and remove the cover.
5. With a pair of pliers, twist off the backing plate tabs located on either side of the crusher.
6. With 2 small flat-blade screwdrivers, unlock the ice crusher locking tabs located at either side of the ice crusher.
7. Lift the ice crusher out of the bucket.
8. Remove the ice crusher back cover.
9. Remove the locking ring from the ice crusher auger.
10. Remove the plastic nut with a pair of pliers by turning it clockwise.
11. Remove the spacers and blades. The blades are numbered for reassembly.
The icemaker is located in the upper rear of the freezer compartment and supplies ice to the dispenser tub.
1. Disconnect the icemaker cable connector.
2. Remove 1/4-in. icemaker mounting screws and slide out the icemaker.
This refrigerator is equipped with an Electronic Icemaker.
Hope this helps... Please post back if you need more information.
Today I posted the same question... how to replace the ice dispenser lever/arm but decided to keep looking for a solution then stumbled upon this manual (http://www.retrevo.com/search/v2/jsp/mytrevo/myTrevo.jsp?page=man) On page 14 you will see that part #23 (the bottom that catches dripping water or ice) slides forward and back. Slide this back and you will see 3 screws at the bottom. Remove those screws then gently push/slide the entire black frame upwards to release it. Hold the faceframe and disconnect the wire that runs to it (you might need long nose pliers for this). At this point, you should be looking at something like whats in the picture I posted. At this point, I decided to unplug the fridge and shut the water flow just as a precaution. Now, there are 3 other screws visible to you (NOT the tiny screws holding the green circuit board)... unscrew those 3. This will allow you to sligthly pull the piece forward and as you do that, you will see a wire connection on the left side. It is a snap-on connection that you can easily remove and reconnect later on... disconnect them. Pull the panel forward so you can look and work on the back side of it. It will be a bit hard to pull forward and I recommend that you not pull too far so as not to break the water hose that runs to the water dispenser. Since you already have the replacement part, try to figure out which one that part is and see how it is held in place. You will notice 2 tiny steel plates, one on each side of the part you are going to replace, held by screws. Remove those plates to release the part. Removing the part and putting in the new one was based on feel so you will have to try to get this done with some jiggling and pushing and pulling :). After you have the replacement part in place, just put everything back the way you found them. And dont forget to reconnect the 2 wire connections you disconnected earlier. Goodluck!
My ice dispenser lever stopped working. I took the face plate off by
first removing the tray, grabbing the bottom face plate and pulling
straight back. I found that the internal switch was displaced because
the retention pins (plastic) were broken. This caused the switch to be
set back from the dispenser arm. I'm ordering a new bracket that holds
the switches. Hope this helps.
also I found that the internal switch was displaced because the retention
pins (plastic) were broken. This caused the switch to be set back from
the dispenser arm. Bad bad design!
Instead, I replaced the pins with screws.... never coming apart again.
Now how long before the Ice side breaks?!?!?!?!
I had this same problem.
Whirlpool Side-by-Side Model#: ED20DFXEB01
I removed the front panel from the water/ice dispenser - just to make
sure the problem was not with any of the connections there. Just put a
meter on the wires to verify current. All was good.
I pulled the refrigerator out and removed the valve assembly for the
water/ice dispenser. Since the ice was working and the water was not, I
simply swapped the connections on the solenoids. Sure enough, when I
pressed the switch to dispense water, it came through the ice maker.
Answer: bad solenoid on the water side...
I happen to live close to a commercial appliance store so I took the
valve assembly (along with the model number for the fridge) over there
and ordered a new one. $50 and 24hrs later, I'm good to go. In my case
the part I needed was part# D7742204 (technically an Amana part but was
the exact same thing) and it's a very easy part to swap out on my own.
If you are still curious as to how to remove the face plate... There are
2 small slots on the bottom of the faceplate. Pry out on those and the
plate slides up and off from there.
Pull the fridge out and remove the back panel . Have someone press the water dispensor and watch for the leak . Usually , the plastic line at the water valve breaks off , and removing the broken piece and reinserting the line , fixes it . You may have to remove the 1 screw holding the water valve on , to gain access to remove the broken piece of line . The water valve itself , could also have a hole in it , spraying , due to long period of water pressure . Just replace the water valve , if this is the problem .
The front dispenser cover can be removed by inserting a screwdriver blade into the two slots on the bottom side of the cover. By gently turning the blade, the cover will snap free at the bottom and can be slid upward to be removed. your model is ge and the diagram is for whirlpool but it will be same and give you a fair idea to assess the dispenser http://www.appliancepartspros.com/partsearch/model.aspx?diagram_id=38348&&model_id=244301 click the link
My older whirlpool side by side refrigerator has stopped dispensing water. The icemaker works fine, and I have adjusted the temperature a week ago so I don't believe the line is frozen. I do not hear any noise when the dispenser is pushed down, and feel that is where the problem is. The line is clear on the bottom of the fridge behind the kick plate, but water does not come out freely when I disconnect the couplings... Any advice?