Question about Innovage Shift3 MP3 Player

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Can't Turn ON keychain

I can't get my keychain to turn on

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I'll tell you but that will cost you $9.99.

Posted on Jul 18, 2009

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I got the key chain just before christmas dec2010 and now it does not work.What am I going to do because I put all my grandson pictures on there.Will not turn back on.My email is moteburke@verizon.net

Posted on Jan 04, 2011

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Hi. I have an innovage mp3 player as well just got it 4 christmas of 2008 and now it won't charge or turn on. I got the charger and it charges my brothers mp3 player just not mine and the computer won't charge it either when i listened to music on it would turn off then back on. what can i do to fix this piece of **** waste of money product?!?!?!

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Innovage photoviewer keychain download


uninstall your drivers, and install

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My husband is now enjoying his gift. I changed USB cords and and downloaded the software from the the www.customercare.com and then connected the USB cord back into my computer and it worked fine It was easy after that. I am now getting ready to purchase one for myself. Thank You

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Sounds like your battery is dead.
1. Please note that when charging from your USB cable to the computer, full charging time will take up to 7 hours. If you are charging using your own DC car charger or AC wall adaptor,
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I also had the same problem where the keychain would not turn on even though I charged it and the light was green. I finally removed all of the pictures from it and tried charging it on my cellphone charger. This did not work either. Out of frustration, I shook the stupid keychain and the red light came on. I put it down carefully and waited several hours until the light became green. Now the keychain does turn on. I have not yet put the pictures back on, but it does turn on and off. If I have more trouble after I put the pictures back on, I'll let you know.

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How did you get it to download to your Mac are using Mac OS X.5?  I am using 10.5 and the program just quits on me... I have not been able to download any pics at all. 
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go to their website... www.mscustomercare.com and they have the drivers and stuff there....The problem i have is that after ive charged it for 3 days it wont turn on! It works when its plugged into the USB but as soon as i unplug it....wont turn on!

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Innovage photoviewer keychain download


I was a little frustrated reading the above...being a PC user....

first, you must 'charge' the unit for 3 hours.

IT IS an easy fix...uninstall the Picture Viewer that you got from the Disc they gave...Throw it away. Go to www.mscustomercare.com at the top of the keychain section, it says "download".............. THIS version works.

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