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My washer will not spin, it agitates pumps the water out but will not spin. I checked underneath with a flashlight, when in the spin cycle the motor is turning and the drum is not.

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  • 5 more comments 
  • harry_nelson Jul 18, 2009

    It is an Amana top load washer model NTW5700TQ, it is about 2 years old.

  • harry_nelson Jul 18, 2009

    Was the pump on the side of the motor next to the front panel? Yes
    When you have the washer in spin cycle, did the motor run but no spin? The motor runs and spins(You can see a silver part just above the gear box turning), only the drum does not spin.

  • harry_nelson Jul 18, 2009

    No I do not have an extended warranty. Do you have a schematic and part number for the spin basket drive assembly?

  • harry_nelson Jul 18, 2009

    Thanks, but I do not see the picture.

  • harry_nelson Jul 18, 2009


    In response to your question below there is a gap wide enough to put my hand under the agitator. I removed the agitator and did not see a drive block. Do you have a diagram showing the drive block? and part number? I think this is where my problem is.





    - One other thought, Check and see what the gap is between the agitator bottom edge and the tub. There should only be enough gap to put the tip of your finger under it. Sometimes the drive block will grind down and let the inner tub fall so it can't spin. If you remove the agitator, you can see the drive block.

  • harry_nelson Jul 18, 2009

    Thanks the drive block seems to be the problem. Do you have the part number for the drive block and a suggestion on where to purchase it?

  • harry_nelson Jul 18, 2009

    Yes the solution was very helpful

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  • Master
  • 1,136 Answers

Hi, Can you please let em know the make/model # so I can look this unit up. I understand it agitates but does not spin? It sounds like it could be a spin basket drive if the motor runs but no spin. Is it a whilpool made washer.
I will wait for the odel #. Please let me know if there is addition info on tis matter.

Vic

Posted on Jul 18, 2009

  • 10 more comments 
  • Victor
    Victor Jul 18, 2009

    The model # I found is a whirlpool made washer. When you looked underneith the washer, Was the pump on the side of the motor next to the front panel?

    When you have the wsher in spin cycle, did the motor run but no spin?



    Vic

  • Victor
    Victor Jul 18, 2009

    Thank you for this info. It narrows things down to the spin basket drive assemble. I have seen so many of these newer washers with this issue. It is a costly repair. Is there a chance you have the extended warranty?

  • Victor
    Victor Jul 18, 2009

    The cost of the part is around $174.00.

  • Victor
    Victor Jul 18, 2009

    Here is a picture of the basket drive assembly. The basket drive is #1 in this picture and the part #3360629. I am in the proccess of typing up instructions. As soon as I finish, I will send them to you.



    Vic

  • Victor
    Victor Jul 18, 2009

    I am sorry...... here it is

  • Victor
    Victor Jul 18, 2009

    One other thought, Check and see what the gap is between the agitator bottom edge and the tub. There should only be enough gap to put the tip of your finger under it. Sometimes the drive block will grind down and let the inner tub fall so it can't spin. If you remove the agitator, you can see the drive block.

  • Victor
    Victor Jul 18, 2009

    Instructions on getting to the basket drive assembly

    Removing the cabinet. UNPLUG the washer. There are two screws holding the control panel to the cabinet. Most models the screw are in front but, some models have the screws in back. They are on each end. Now raise the control panel up and let it rest on the hinges. Unplug the lid switch harness and locate the clips on each side (bronze in color) and release them. Now the cabinet will lift off the frame and you can set it aside.

    Now you will need to remove the agitator by removing the agitator cap and then removing the 7/16” bolt in the top of the agitator. Remove the white top splash ring on the outer tub. Remove the spanner nut located on the inner tub post that the transmission shaft runs through. The spanner nut is a standard thread and turns counter clockwise to remove. After the spanner nut is off, remove the inner tub and remove the drive block that the inner tub sits on, off of the post.

    How to remove a spin basket drive:

    Now that the cabinet is out of the way, remove the pump from the motor and set the pump off to the side. Remove the two screws holding the clips on the motor and remove the clips. Unplug the motor harness and on some models you will need to unplug the capacitor.

    Now you will need to remove the transmission. Once the transmission is out of the way, locate the basket drive cam (white) in the brake housing under the tub and while turning it clockwise, pull down and the basket drive will release and come out.

    The new basket drive comes with hardware/springs. Make sure to use the same color spring. While pushing the new basket drive into the brake housing, be sure and turn it.



    Put the transmission back in and reinstall the motor. Put the clips that hold the motor in place and plug in the harnesses.

    Put the pump back on and the clips to hold it in place. Put the drive block on the post and be sure the tabs on the post fit inside the slots on the drive block. Set the inner tub on the block. Tighten the spanner nut down and put the splash ring back on the outer tub. Put the agitator back in.

    Set the cabinet back on the frame. Make sure the lip on the front cabinet is under the front rail of the frame. Ease the cabinet on the frame making sure the two rear sides of the cabinet set down on the tabs of the frame.

    Put the two clips back on that hold the cabinet and plug the lid switch back in. Fasten the control panel down and you are all set.

    I know this is a lot of information. I hope it helps you out so that you can get this problem taken care of.

    After reading through this, please let me know if I need to clarify anything for you.



    Vic

  • Victor
    Victor Jul 18, 2009

    Sorry for the delay, had to go for the night. Let me get you a picture of the block

  • Victor
    Victor Jul 18, 2009

    Again sorry for the delay, The drive block is in the picture with the tub and is #22. With the agitator out, you will see the top of the block and it should be flush with the top of the post. When I keep saying post, this is actually the top of the spin basket drive shaft. There are 2 tabs on the top of the shaft and the block locks down on that shaft.



  • Victor
    Victor Jul 18, 2009

    Sometimes the block the grind down and slip down on the basket drive shaft.

  • Victor
    Victor Jul 18, 2009

    Part # 389104 for the block. I believe this is the problem as well. You will need to remove the cabinet and the inner tub to change this. Here is the instructions for removing the cabinet.

    Removing the cabinet. UNPLUG the washer. There are two screws holding the control panel to the cabinet. Most models the screw are in front but, some models have the screws in back. They are on each end. Now raise the control panel up and let it rest on the hinges. Unplug the lid switch harness and locate the clips on each side (bronze in color) and release them. Now the cabinet will lift off the frame and you can set it aside.

    Remove the white splash ring locked on the outer tub. Remove the spanner nut that hols the inner tub to the block. Remove the old block and install the new block making sure the block slides over the tabbs on the basket drive shaft.

    Please let me know how things go.



    Thanks

    Vic

  • Victor
    Victor Jul 18, 2009

    You can purchase it at a local appliance parts store or, online at www.repairclinic.com



    I am glad you found the problem



    Vic

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